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Cassino Unibet

Nossa classificação CasinoRank
8.4/10
CasinoRank
Classificação dos jogadores 116 Avaliações
Tempo de resposta às reclamações 31 Reclamações
3 dias média 31 Reclamações
O que gostamos
  • Jogos para celular disponíveis
  • Grande número de jogos da NetEnt e da Microgaming
  • Segurança com criptografia SSL
  • Imparcialidade comprovada pela eCOGRA
O que não gostamos
  • Restrições para alguns países
  • Suporte via chat online indisponível em português
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Cassino Unibet

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://pt.unibet.com/
Estabelecido em
1997
Licenças
Malta Gaming Authority
Programa de Afiliados
Idiomas
Inglês, Alemão, Português, Espanhol, Francês, Russo
Tipo de Cassino
Jogo Instantâneo, Celular

O Cassino Unibet é o cassino online da renomada rede de jogos Unibet. Ele oferece aos jogadores uma grande variedade de jogos, inclusive instantâneos, de várias fornecedoras de software como NetEnt, Microgaming, Play'n Go, Pragmatic Play, e Yggdrasil Gaming. O cassino é licenciado e regulado pela Autoridade de Jogos de Malta (Malta Gaming Authority).

Países e territórios restritos

Por conta de restrições, o Cassino Unibet não aceita jogadores de certos países. Para consultar a lista completa dos países restritos, basta acessar a área de "Mais detalhes do cassino".

Jogos Virtuais

O Cassino Unibet conta com inúmeros jogos da NetEnt, incluindo um grande número de caça-níqueis de vídeo inovadores com recursos especiais e temas exclusivos. Entre os mais populares estão Thief, Wild Turkey, Blood suckers, Gonzo's Quest e Arabian Nights. Além disso, os jogadores podem acessar vários títulos diferentes da Microgaming, incluindo Imortal Romance, Mega Moolah e Tomb Raider II.

Dezenas de jogos de mesa também estão disponíveis, incluindo opções como Blackjack Classic, Blackjack Double Exposure Multihand, Roleta Europeia, Roleta Francesa e Bacará.

Os fãs de jogos de vídeo pôquer têm outras opções à disposição, como Poker Dice, Oasis Poker e Deuces Wild.

Jogos ao vivo

Aqueles que preferem jogar em um ambiente de cassino ao vivo, podem experimentar diferentes tipos de jogos ao vivo com a tecnologia da Evolution Gaming. Entre as opções ao vivo, o cassino oferece Blackjack, Roleta, Bacará, bem como Football Studio.

Jogos para celular

O site do Cassino Unibet é totalmente responsivo e pode ser visualizado em praticamente todas as telas de qualquer dispositivo móvel, seja um smartphone Android ou um dispositivo iOS. Desta forma, os membros podem acessar e jogar uma variedade de caça-níqueis para celular em qualquer lugar.

Suporte

Se os jogadores tiverem dúvidas, eles podem entrar em contato com um representante por meio do suporte via chat online, que funciona a qualquer hora do dia, diretamente no site do cassino. No entanto, o recurso está disponível apenas em inglês. Como alternativa, o Unibet também oferece suporte por e-mail.

Segurança e imparcialidade

O Unibet se preocupa muito em manter seus jogadores seguros. Sempre que os jogadores enviam informações pessoais ou financeiras para o cassino, elas são criptografadas com tecnologia SSL de 128 bits. Isso garante que todos os dados permaneçam ilegíveis enquanto eles trafegam pela rede do cassino. Os jogadores podem confirmar a segurança do site do Unibet, visitando a página "Informações de segurança".

Todos os jogos disponibilizados pelo Unibet foram comprovados como imparciais várias vezes. O cassino exibe seu selo oficial da eCOGRA, uma grande empresa de auditoria, para indicar a veracidade de seus jogos.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Unibet. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Unibet Casino - Account with 11k GBP frozen for 3 weeks for verification purposes

My account with a balance of more than 11,050 GBP has been closed and Unibet is refusing to process the withdrawal and return my funds whilst the account is being verified. ID documents were uploaded when the account was opened so i am surprised they have decided to suspend my account and block my withdrawal/return my funds.

I've asked for the funds to be returned to the card used for the deposit and also highlighted that customer verification/source of income checks stated in their policy are required if the customer wishes to increase their deposit limit and does not impact the withdrawal request - which they have ignored and continued to reference that there isn't more to be done until the account is verified by the relevant team

15th February - they reached out and requested proof of ID, to which I provided the same day. However, since then, they have not updated me on the verification process.

I have chased it on a daily basis as it's a large sum of money, but all I've been told there is still no update and it's still with the Safer Gambling or Verification team. I asked if they could provide a timeline, but on each and every return mail, they advised me to be patient and will provide an update as soon as they hear from the verification team.

I've asked if there is a contact for the verification team - but apparently, it's non customer facing so the suggestion has been to wait.

What is concerning is that having researched further on Unibet, this is common practice whereby they would lock out customer accounts and delay/refuse to return customers' funds.

Some affected customers have waited for months without an update - see its very own Unibet community space

It’s now more than 3 weeks, my 11k is still with them and there is no update

staus Não resolvido
£11050
Unibet Casino - Failing to verify my account in any sort of reasonable timeframe
Dear AskGamblers,

I would like to raise a complaint regarding Unibet’s persistent incompetence and refusal to verify my account, despite perfectly valid and relevant documents being provided upon their request. I will lay out a full sequence of the facts, and explain why Unibet are failing in their duties to verify my account.

Sept 26th, signed up to Unibet and deposited $500
October 4th, after winning a sports bet, withdrew $2,000
October 5th, Uploaded all necessary documents, and ID selfie as requested.
October 17th, Account still wasn’t verified, so emailed Unibet asking for update to [email protected]. Received no response.
October 23rd, I went onto live chat and asked about my withdrawal. Unibet then said I need to send in a paper proof of address, as a digital PDF of my bank statement, despite being originally asked for, is apparently no longer sufficient. I upload a paper bank statement., aswell as ID selfies (screenshot attached)
October 24th, Still hadn’t received my money so emailed [email protected] again
October 25th, Unibet respond to me to say to ‘please allow some time for our verification team to go through your submitted documents (Screenshot attached). This is one month now following registration, and 3 weeks after uploading documents
October 26th, Emailed Karolina from Unibet asking for an update. No reply.
October 27, Emailed Karolina again asking for an update. No reply.
October 27th, Paris from Unibet emailed me to say my documents are in review and takes 1-5 business days. It’s been almost 4 weeks, and 4 days since I uploaded the paper bank statement and second set of ID selfie photos.
October 28th, Paris emailed me again to say that the paper proof of address was out of date, which it was, and to send another. She also asked me to send in ID selfie again “Also the verification team has requested the new , crystal clear set of pictures of ID and iD held next to face ( all details must be clearly visible ) “
I had already sent in 2 sets of ID selfie photos, and they were both perfectly fine.
November 1st, I sent in updated paper bank statement as requested, along with perfectly fine ID selfie photos (attached to this complaint).
November 1st, Chased up Unibet via email, and was told that document verification is in a queue.
November 4th, was informed by email that my Unibet account is frozen
November 4th, Unibet emailed me again to say the documents are in queue. They take longer than the quoted 1-5 business days, every single time. Also, they didn’t explain why the 2 previous sets of ID selfies were refused.
November 6th, I emailed Unibet asking for an update as it’s been 1.5 months now since my withdrawal request. Emailed ignored.
November 7th, Emailed Unibet asking for an update again.
November 8th, Luke from Unibet emails me to say “Upon checking your account we can see that the documents you sent over have been rejecting. Reasons are as follows; the Proof of Identity held next to face was rejected because the quality was too low and is unreadable.
The Proof of address sent by Post was rejected as documents is expire / older than 3 months. “
Luke is looking at my email sent on October 23rd, not the updated one sent on November 1st. He is getting confused because there are so many emails now, but since I have requested numerous updates due to this being so slow, he’s missed my last email on November 1st. My bank statement is dated Sept 23rd, 2022, so it’s not over 3 months old, and the ID selfies (3rd set uploaded) are perfectly clear and legible.

Unibet have now categorically proven themselves to be unfit to verify my account, and unfit to respond to emails in a timely manner. They have also proven themselves to be unfit to examine the correct email, and are completely incompetent at verifying my account. All documents have been provided.

I would like you to examine the facts and ask Unibet to pay out my winnings, so that I can close my account with them and never play on their site again.

Thanks
Ellie
staus Não resolvido
$2000
Unibet Casino - Delayed withdrawal

Hello

I have a complaint regarding waiting times on a withdrawal from Unibet Casino.

I have been a player on this site for quite some time and have used considerable funds (in an estimate around 15 000 eur) on this casino, since I have always liked the casinos games and layout.

I made a withdrawal on 19.10.2022, and after the withdrawal I had to verify myself for the withdrawal to be processed.

I started sending in documents the same day and a ID and got accepted the same day. The other documents (Credit card and payment verification) got accepted the following day 20.10.2022. I got an email sying that the proof for "where the money comes from" was not sufficient regards that I've played with more than my common income in the timeframe of the time I played the most. I then had to send additional document that showed my loan I had made to gather all my outstanding mastercards loans that I've used while gambling. I sent the document and it got verified 21.10.2022. Therefore all my documentas are now verified and payout shoulde have been processed accordingly to the casinos "Terms and condtitions".

I did not use any bonus offers in the timeline of my winnings. Played solely with clean cash.

I have used considerable amounts on this casino (about 15 000 eur), and my withdrawal is on 50 071 nok, about 5000 eur.

In the days after 21.10.2022 I've been in contact with support several times on live chat and email about the issue, but I have never gotten any responce other than "The appropriate department" will be contacting me shortly for responce or that the payment is soon to be verified.

Therefore I feel now that the issue is on a standstill, since i have never gotten any responce after the final verification that Unibet still needs documentation to verify my account for further delibiration. And that is why I now feel I need to take it up as an formal complaint.

If Unibet still need me to send any documents regarding the proof of identity or where the money comes from I will be more than happy to clear out any misunderstandings Unibet may have. In the other hand, after the 21.10.2022 I have not gotten any contact from Unibet stating that anything is missing regards to the verification prosess.

Only that the withdraw itself has taken a long time. On the withdraw itself it says "Your withdrawal is being reviewed. Controll your verification section on your account after any referals to verification documents" And this has been the same on the withdrawal before I had my verification documents accepted. Therefore I believe that the withdrawal has been put aside from the Unibet team and maybe it has been forgotten. Only speculation from my part, but I hope that is the case, becouse if not I have been completely ignored.

I hope that Unibet can now look at my withdrawal and give me an answer on why this has taken so long (13 days form the last verified document).

I have attached the files that ive sent for verification of account, and the emails that has been sent.

They are mainly on norwegian, but if I need to translate I can help with that.

Hope to hear from you soon.

Best regards

Roy

staus Resolvido
kr50071
Unibet Casino - Payment taking too long

Hey! I requested withdrawal from unibet on 16.8.2022 after that immediately they wanted documents of neteller verification and screenshot of some deposit I made to them through my bank. That's got approved at the same night on 16.8 then I waited for 2 days until 18.8 I got form to fill asking source of income which was also approved immediately. 

Then I had to wait almost 2 weeks until 30.8 they asked for my source of wealth, the's were approved next day 31.8 as I sended them also immediately 30.8.

After that for a week nothing happened until 6.9 they decided to reject my source of wealth which they had earlier approved and asked for more documents. I sended also immediately documents which they were asking and waited another week until yesterday I got info trough vip manager that they need a little bit more documents. We'll I sended everything they asked and my source of wealth verification was approved yesterday 13.9 2 weeks after this specific verification started and 4 weeks after my withdraw request. 

Now it has been 4 weeks and 1 day since withdraw request and unibet hasn't still approved my withdrawals.

Do you even realize how long I have been waiting, specially when I have sended everything you asked for in a less than 30 minutes. Still you don't rush anywhere and make me wait always for a week until something happens. Do you even appreciate your customers if they get same service as I have got. 

Seems like only finnish vip manager and other finnish people has been only site there but there isn't much they can do as your relevant team seems to be so high above anybody else there. 

Could just approve my withdrawals please!

staus Não resolvido
€105735.62

Estatísticas de Reclamações

Resolvido 10
Valor médio $ 5,804
Duração média da reclamação 23 dias
Resposta média 3 dias

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Avaliação do jogador
7.1/10 116 revisões

Principais avaliações de nossos jogadores

Easy to navigate and good casino tournaments and first deposit bonuses

Had lots of accounts over the years and never been hacked once until recently on Unibet. Customer services are terrible at sorting this out and do not update you as to whats going on. I've also recommended friendsto Unibet - one of which has also been hacked.

This is what I like the most:
1. Has "Play for fun" option;
2. Has visible winner results;
3. Deposit via Credit/Debit Card;
4. Withdraw to bank account;
5. Can save favorite games and it's easy to find them later;
6. Has NetEnt games.

So far I have only one complaint about this casino: deposit fee when use Credit/Debit Card.

One of the best online casinos and sports betting is very good.
All the favorite casino games are all found(Netent, Microgaming and Play n'go...).
I can only recommend it to everyone.
Fast payout and good customer service.

Really awesome casino! They got the best first deposit bonus of whole industry (20x) wagering requirements. Really fast withdrawal and everything works.

Lack of deposit bonuses to the casino after the first deposit

- fast payouts (normally 24 hrs)
- nice choice of exclusive games (f.e. Hit2Split)
- good customer service
- clear structure of your account and information

- sometimes bad RTP as it seems
- seems like not many players online from time to time

Easy to navigate on their site
Great variety of games
Fast payouts
Good design!

This is what frustrates me so much, I am a customer on unibet for 4+ years and in this time I made many many deposits and they all come without a bonus, but that is not the biggest issue, the most annoying thing I found is that they do not give loyalty bonuses as well. Unibet always had an app that is called Spincity, were you can collect tokens and in return you will go instant to the bonus on the selected slot.. I collected a lot of these tokens and to my surprise I just heard that Spin City is not available in my country anymore. I contacted support which is very rude and you have to wait more then 20 minutes to get in. The first thing I heard is that they said I did not collected tokens enough and will not receive a bonus in return for all the tokens I collected! I was really surprised since I KNOW for sure I did. And you know what happend when I said this can not be the case? Of course, support left the chat and leaves me with nothing.

So there you have it, my experience with unibet has not payed off.. Let me be clear to say that I had also good times here but how support treats you and how many bonuses they give on deposit or loyalty bonus is the lowest of all the casino's I have experienced.
This is my experience in 4+ years!

Nice layout, easy to navigate around.
Fast payouts.
Has a lot of different slots from different providers.

I've been a customer at this casino for a few years now, it was not until I started trying out other casino's that i realized that Unibet barely ever gives out bonuses to their loyal players, but I guess they are so big so they don't care about loyal players, all they care about is the big fish that deposits enormous amounts of money.
Compared to other and much smaller casinos they are horrible at giving out bonuses. I received more bonuses in just a few weeks on other casinos than I have from Unibet over years.

Fast payouts, great betting options and casino games, good support, great brand overall

Could offer more deposit bonuses for casino. Don't remember the last time I received one.

Unibet has alot of games and offering everything I like. They have a support staff you can trust and playing seems fair.

Withdrawal is taking 1 minute to 3 hours, and that is very fast.

There is nothing I dislike with unibet. Not always winning, but that is gaming.. :)

Fast pay-out. Excellent support. Honest helpful employees.

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