Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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Avaliação do jogador

8.9/10 ● 190 revisões

Principais avaliações de nossos jogadores

Anacar83

10/10

Boas slots com prêmios muito generosos. Com muita variedade de jogos. Realmente a melhor casa de apostas que já alguma vez joguei. Bom atendimento tanto jo chat como via email

Não tenho nada a apontar em relação a Snatch casino. Só posso dizer bem. Sempre que preciso de ajuda com alguma questão, basta falar com o chat que se disponibiliza m logo para ajudar.

yungbarol

10/10

Snatch Casino is a good casino. I've used it throughout the time and never encountered any problems. They usually give random free spins, and the withdrawal system was always fast

Dear yungbarol, Thank you so much for your kind words and ongoing support! 😊 We're glad to hear you've had a smooth experience with us, and it's awesome that you're enjoying the free spins and fast withdrawals. We’ll keep working hard to make sure your time with Snatch Casino stays top-notch. Wishing you lots of fun! Best regards, Snatch Casino

Snatch Casino há 9 meses

Denimdee

8/10

I think Snatch Casino is a good, reliable casino. It has many good providers, and the platform always runs smoothly. It's easy to navigate, and the bonuses are always available and generous. I like the fact that it lasts a little longer playing Snatch Casino. And enjoy the whole experience while playing here.

Dear Denimdee, Thank you for the great review! We're thrilled to hear that you find Snatch Casino reliable and enjoyable. It's awesome to know you appreciate the smooth performance, generous bonuses, and game variety. We're all about creating a fun and lasting experience, so it's great to hear we're hitting the mark for you. Wishing you continued fun! Best regards, Snatch Casino

Snatch Casino há 9 meses

asbjorn68

10/10

This casino has a nice layout, and the game providers are what can be expected. I like the "Buy Feature" section, which lists all the games in which you can purchase the bonus round. They have also added a phone number to call for support, etc. Nice.

Dear asbjorn68, Thanks so much for your thoughtful feedback! We're glad to hear you're enjoying the layout and especially the "Buy Feature" section - it's one of our favorites too! 😊 We're always working to make things more convenient, so we're happy to hear the added phone support stands out to you as well. Wishing you lots of exciting wins and great gameplay! Best regards, Snatch Casino

Snatch Casino há 9 meses

Gwizdek1212

10/10

My favorite casino. Very professional approach to the customer and a lot of games. Fast payouts and very good support. I play there every day. Big winnings..

Dear Gwizdek1212, Thank you so much for your kind words and for being a loyal player! We’re thrilled to hear that Snatch Casino is your favorite and that you enjoy our wide game selection, fast payouts, and customer support. It’s always our goal to provide a fun, smooth, and rewarding experience for our players. Wishing you big wins! Best regards, Snatch Casino

Snatch Casino há 9 meses

ShelzK23

6/10

I've been a customer of Snatch for a while now, and I love the variety of games they offer. They even have a few games I now consider to be my Favorite games and
so far, I haven't come across any issues with glitches or lagging while playing on their site,.They also have a variety of depositing methods and some really good bonuses and promotional offers.
The Live chat doesn't make you wait long before they answer any queries you may have, and they are quick and very effective when they do address any issues that you may have. I have and will continue to recommend this casino to friends and family. They're pretty good, considering others that are out there.

Well I haven't really come across to many negatives when it comes to Snatch Casino maybe only the withdrawal methods, it would be great if they offered the same withdrawal methods as their depositing methods. That's about it so far.

Dear ShelzK23, Thank you so much for your detailed and thoughtful review! We’re really happy to hear that you’ve found some favorite games with us and that your experience has been smooth and enjoyable. It’s great to know our live chat team has been helpful and responsive - we’ll be sure to pass along your kind words! We also appreciate your feedback regarding withdrawal options. It’s something we’re actively working on, as we always aim to make every part of the Snatch Casino experience seamless for our players. Thanks again for recommending us to your friends and family - it means the world to us! Best regards, Snatch Casino

Snatch Casino há 9 meses

Sher2shot4shore

6/10

I like the cryptocurrency availability. I like the vpn friendly additive to the platform. I like the diversity in blackjack tables. I like how its returns are somewhat fair.

Dear Sher2shot4shore, Thank you for your kind words! We’re thrilled to hear that you’re enjoying the cryptocurrency options, and the variety of blackjack tables we offer. It's great to know that you find the returns fair as well - it’s always our goal to provide an enjoyable and rewarding experience for our players. We appreciate your feedback and are always here if you need any assistance. We hope you continue to have a fantastic time with us! Best regards, Snatch Casino

Snatch Casino há 9 meses

Saperka89

10/10

I love my experience at this online casino. The variety of games keeps me entertained for hours, and the graphics quality is top-class. In addition, the deposit process is very simple and fast, and the withdrawal of winnings took place in record time. Without a doubt, this is one of the best casinos I have ever used. I can't wait to play again. Happy is the game

I can't write now what I don't like about the casino. I'm sure once I've played it a dozen or so times, I'll be able to write something about it, but for now, the only downside is that games take a long time to load.

Dear Saperka89, Thank you for your amazing feedback! We’re so happy to hear that you’ve enjoyed the variety of games, top-class graphics, and our quick deposit and withdrawal process. It’s fantastic that you’re having such a great time with us. We understand your concern about game loading times, and we are constantly working to improve the overall experience for our players. Your feedback is invaluable, and we’ll make sure to look into this. We’re thrilled to have you with us and look forward to many more exciting gaming sessions. If you need anything, feel free to reach out! Best regards, Snatch Casino

Snatch Casino há 9 meses

matshetlelid9

10/10

Super casino top excellent choices of games. Good customer service, goood bonuses. Free spin, good winner chances, high RTP. And a huge jackpot…… perfect

Dear matshetlelid9, Thank you so much for the fantastic review! We’re thrilled to hear that you’re enjoying the variety of games, our customer service, and the generous bonuses. It’s great to know that the high RTP and jackpot options have added to your positive experience with us. We’re committed to providing an exciting and rewarding platform for all our players, and your feedback encourages us to keep doing what we do best. Thanks for being a part of Snatch Casino, and we hope you continue to have a great time! Best regards, Snatch Casino

Snatch Casino há 9 meses

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