Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

8.9/10 ● 224 revisões

Principais avaliações de nossos jogadores

maximlong

há 9 meses

1/10

Absolute worst scammers. They are not paying out winnings. There are hundreds of complaints both here and on other review sites about the same issue - they never process your withdrawal.

It’s just lies on top of lies. Every day new reason for not paying out. First, it was a technical issue, then the payment team had a day off, then the payment team has too much work, then again technical issue, then again payment team having workload, then it’s because my gameplay is under review, then it’s approved and will be sent today, then next day again under review, then again technical issue.

They just pile one lie on top of another, and they get lost in all the lies. Absolute worst casino I have ever played on. Worst of the worst scammers. Do not play here, they will scam you like they did to hundreds of players already.

Dear maximlong, Thank you for your feedback, it helps us improve and deliver a better experience. We uphold the highest standards of fairness and transparency across our games. To do so, we collaborate with reliable providers who monitor adherence to the rules. Checks may occasionally occur, not as a reflection on any individual player, but as part of our duty to maintain integrity. Once finalized, gameplay resumes normally, ensuring an enjoyable environment for all. Best regards, Snatch Team

Snatch Casino há 6 meses

DanielR0809

há 9 meses

2/10

Slow payouts.
Support is not helpful, they just copy and paste template responses.
The bonuses are not good.
I wanted to withdraw my money, waited two days, and then it was rejected because the game provider is supposedly conducting a review… But it’s been over a week now. In 2025, this is extremely slow.

IF YOU CAN, DO NOT PLAY HERE — I DO NOT RECOMMEND IT.

Dear DanieR0809, We apologize for your negative experience and appreciate your honest review. Our priority is to deliver an environment of fairness and transparency. To support this, we partner with respected game providers to monitor compliance and prevent misconduct. When checks are required, they are not an accusation, but a safeguard. Completion of the process is necessary before gameplay can continue, helping us protect the experience of all players. Best regards, Snatch Team

Snatch Casino há 6 meses

Pakul1964

há 9 meses

10/10

Best casino I have ever played. Lots of promotions, bonuses, and free spins. Very easy to use and play. Also, has very kind staff who are always happy to help

Dear Pakul1964, We’re delighted your visit was enjoyable, thanks for sharing! Best regards, Snatch Team

Snatch Casino há 6 meses

05102006

há 10 meses

1/10

There is a method of depositing cryptocurrency and many games. There are no more pluses; all this is in many casinos! A simple casino, without any bright ideas to encourage players, has many more minuses.

I advise everyone to pass by. Casinos delay payments as much as possible! You can wait a month. They can't even withdraw 250 USD without wild checks by the provider for up to 14 days!!! This is absurd! They should be blacklisted.

Dear 05102006, We apologize for any disappointment. Your input helps us improve for all our players. Fair play and transparency are at the heart of our gaming experience. In cooperation with reputable providers, we monitor games to ensure that all participants follow the rules. Occasionally, checks may be necessary—not as a sign of bad faith, but as part of standard procedure. Once completed, players can resume seamless gameplay. These measures protect the integrity of the platform for all. Best regards, Snatch Team

Snatch Casino há 6 meses

Matt981

há 10 meses

10/10

I have been gambling many years, I have changed many different online casinos. Snatch casino is at the moment far best casino regarding money return, also transactions deposit and withdraws are very smooth. Crypto withdraw is instant. Selection of games is decent.

Dear Matt981, It’s great to hear you enjoyed yourself, thanks for stopping by! Best regards, Snatch Team

Snatch Casino há 6 meses

Bini1997

10/10

Resemblance to one of the most iconic games ever made: GTA Vice City. So, how can we not love the design of the website? The online gambling site is easy to navigate and as you scroll through it, you’ll find different types of games, offers, jackpots, ongoing tournaments as well as latest winners.

Dear Bini199, Thank you for sharing your experience, it truly means a lot to us! Best regards, Snatch Team

Snatch Casino há 6 meses

bibingkalbo

10/10

Good selections of games. Great customer service. And generous on giving bonuses. My experience is just amazing i feel like very satisfied with this online casino

Dear bibingkalbo, We’re absolutely thrilled to hear that you’re enjoying our games, bonuses, and customer service. It truly means a lot to us to know that you feel satisfied and well taken care of. Best regards, Snatch Casino

Snatch Casino há 8 meses

plessisvin

10/10

Great casino, fast payment, lots of games with new features. Customer service is operational and extremely friendly. I highly recommend this casino to play every day.

Dear plessisvin, Thank you so much for your fantastic feedback! We’re delighted to know that you’re enjoying everything - from our fast payments and exciting game selection to the friendly support team. It’s our goal to make every visit feel smooth, fun, and rewarding. Your recommendation truly means the world to us! If there’s ever anything we can do to make your experience even better, just let us know - we’re always here for you. Wishing you big wins ahead! Best regards, Snatch Caasino

Snatch Casino há 8 meses

ROKA6667

10/10

I love snatchcasino because of the large selection of games, very nice bonuses and polite customer service. You can play well, there are often free spins without a deposit.

Dear ROKA6667, Thank you so much for your kind words! We’re truly delighted to hear that you’re enjoying the wide selection of games, our rewarding bonuses, and the support from our customer service team. It’s especially great to know you appreciate our no-deposit free spins - we love surprising our players with those! Your feedback means a lot to us, and we’re committed to making your experience at Snatch Casino even more exciting with every visit. Best regards, Snatch Casino

Snatch Casino há 9 meses

iTzEcztazy