Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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Avaliação do jogador

8.9/10 ● 224 revisões

Principais avaliações de nossos jogadores

SanekXXX777x

há 1 semana

10/10

With the casino, I registered with the link. Deposits to this casino were made exclusively with cryptocurrency, and they reach in minutes 5. An interesting feature is that you can change cryptocurrency right inside the casino; the exchange takes place instantly. It is convenient when you have some funds in one cryptocurrency and have already made a new deposit in another. Withdrawals in cryptocurrency come quickly. The choice of slots and providers is wide; I had enough of everything. According to my observations, the slots play very well after breaks between gaming sessions, although if you play every day, there is no significant RTP twist. The design is pleasant, the eyes are not strained, and there are funny crocodile mascots that offer a quick game of who can score more penalties. As far as I know, verification is mandatory at this casino, and I have gone through it.

However, there is a complaint about the unstructured menu, which is divided into two parts. It was difficult to find the rollover section, where the progress of wagering bonuses is displayed.

Kostjan

há 1 semana

5/10

Hello! I registered in 2023. There are so many great and unique features that I've only seen here. Snatch had been on my radar for a while, so when I was ready, I used the welcome bonus and deposited the full amount.

I don't have much bad to say about Snatch. I would try to improve the withdrawal process so that funds are returned to your account a little faster, and reward smaller players with bonuses more often. Overall, I like the games and the staff.

brendanava

há 1 semana

10/10

Snatch is a good casino, reliable and with several options of providers and games, easy deposit and withdrawal, I recommend it. You can place your bets with confidence.

I could just have more bonuses without the need for a deposit. That you can bet the money earned on the bonus itself, but the support is very good and efficient.

mesandoval82

há 1 mês

1/10

Great amount of games and suppliers. The casino offers a good number of generous bonus offers. A lot of them are communicated via email almost daily.

The casino does everything to hold your withdrawals. I have been playing for 15 years at online casinos and understand the importance of KYC. They delay the process on purpose to keep withdrawals. Not only that, my KYC was approved after many days of waiting with no answer. I tried to withdraw again after being approved, and many days later, my money was again in my balance, and I was asked to do the KYC. Contacted support, and it wasn't until I played my balance to zero that they came back saying KYC was done satisfactorily. Beware of this Casino!!!

Dear mesandoval82, We apologize if the experience at Snatch did not reflect your expectations. The KYC process at Snatch is performed in accordance with the KYC policy and regulatory standards. Processing of documents is performed by the team members manually in the order of arrival of documentation, to ensure accuracy and security. This means the timeframe of the procedure might vary slightly based on the overall volume of requests to the KYC department. Upon completion of the procedure, all withdrawals are processed in adherence with the posted expected timeframes in our Terms. Best regards, Snatch Team.

Snatch Casino há 2 semanas

wildvikki

há 2 meses

5/10

I like the general idea behind Snatch Casino and the selection of games. There are many well-known providers, and the bonuses look interesting at first glance. The concept itself has potential and could be attractive if properly developed.

The main issue is the execution. The website feels outdated, both visually and technically. Navigation is not very smooth, and some pages load slower than expected. Overall, it works, but the experience does not feel modern or polished enough compared to newer casinos.

Dear wildvikki, Thank you for your review of our website! We constantly attempt to improve performance of the website across varying platforms to ensure smooth operation. If you encounter any specific bugs, please submit them to our support team so we can trace and eliminate them to make sure your games work quickly and efficiently! Best regards, Snatch Team.

Snatch Casino há 1 mês

DanielChen

10/10

I joined Snatch Casino after reading about its large game library, and it really didn’t disappoint. There are thousands of games from top software providers, and everything runs smoothly without lag. Deposits and withdrawals work great, especially with Bitcoin. I got my payout on the same day. The website layout is simple and easy to follow, which makes gaming enjoyable even for new users who are still exploring the platform.

The only small thing I noticed is that there isn’t a loyalty or rewards program yet. Regular players like me would appreciate a system that gives small bonuses or perks for frequent play. Even a simple point system or cashback feature would make it more exciting to stay active. Hopefully, they introduce something like that in the future.

Dear DanielChen, Your kind review inspires us to keep raising the bar! We strive to provide multiple bonus options, ranging from personalized deals to regularly featured promotions. The Bonus Policy is accessible at all times via the website footer, and bonus terms are clearly outlined upon activation. Improving the player experience remains a core focus. In addition, cashback is available for all active players, you may find it on Offers and Bonuses -> Cashback page! Best regards, Snatch Team.

Snatch Casino há 3 meses

Serasipo

9/10

The support here speaks my native language, and that solves a lot of communication problems. The lobby really does have tons of games; it's hard to choose. So far I've only mastered the slots, but I'm just getting started. 😅

Dear Serasipo, Your satisfaction is our priority. Thank you for your encouraging words! Best regards, Snatch Team.

Snatch Casino há 3 meses

AlexanderLong

10/10

As a crypto user, I found Snatch Casino to be one of the smoothest platforms I’ve played on. Deposits reflect instantly, and withdrawals are often completed in less than an hour, which is impressive. The interface is user-friendly and well laid out, and I had no trouble finding my favorite games. The game variety is excellent too, with thousands of options that load quickly without any lag. It feels safe, modern, and consistent every time I log in.

The bonus section could use a little more clarity. The details are available, but some of the terms take time to find and understand. It would help if they explained wagering requirements and promotional rules in simpler language, especially for players new to online casinos. Making those details easier to spot would make the experience even smoother and more transparent.

Dear Alexander, Your feedback inspires us to keep improving. Thank you for your support! We offer numerous bonus opportunities, including exclusive offers and promotions posted on our website. Our Bonus Policy remains accessible at any time through the footer, and bonus terms are presented during activation. Enhancing player satisfaction is always our priority. Best regards, Snatch Team.

Snatch Casino há 3 meses

MollieKennedy

10/10

Snatch Casino is a great choice when I want short, fun gaming sessions. The instant-win games are my favorite because they’re fast and exciting. The casino feels safe to use, and I appreciate that it supports crypto payments alongside regular banking methods. Customer support was friendly and helpful when I needed assistance. Everything on the site loads smoothly, and the overall experience feels professional and enjoyable from start to finish.

The only thing I’d improve is the help section. Some topics don’t have much detail, especially for new users who might need extra guidance. If they added a few more detailed answers or examples, it would make the process of understanding payments and bonuses easier for everyone. It’s not a dealbreaker, but it would add polish to the platform.

Dear MollieKennedy, We’re grateful for your trust and happy to hear you’re enjoying your time with us. Best regards, Snatch Team.

Snatch Casino há 3 meses

AmandaBrown