Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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8.9/10 ● 224 revisões

Principais avaliações de nossos jogadores

Sev62110

há 2 dias

10/10

This is a top-tier casino, and I highly recommend playing on this reliable site. It features great games and fast payouts, and the chat support is very responsive. It's a solid platform; the only downside is that they don't have every game provider yet, which is a shame.

Dear Sev62110, Your comments about our withdrawal timing are greatly valued. Our online platform is designed to deliver fast payouts while maintaining secure and fair payment procedures. Verified tools monitor each request. Professional teams supervise the process closely, and support remains available if you require help with services or withdrawals. Best regards, Snatch Team.

Snatch Casino há 1 dia

abaa2a

há 2 dias

7/10

I don't play very often, but the game seems nice; I'll see how it holds up over time. I plan to continue logging in frequently every day, and I hope there are some daily bonuses. Thanks!

Dear abaa2a, Your review is valued by our entire team. Our online platform operates through trusted and verified systems designed to keep gameplay secure and fair. Professional oversight helps maintain consistent services. Fast support is always ready to assist with questions related to fast payouts, quick withdrawal requests, or VIP service features. Best regards, Snatch Team.

Snatch Casino há 1 dia

Tsap000

há 2 dias

10/10

Very clean looking site and well made fast withdrawals. I actually like playing at this specific casino more than any other. I think you should try it

Dear Tsap000, We appreciate your feedback regarding withdrawal speed. Our online services rely on secure payment partners and verified systems to support fast payouts. Fair checks help ensure every transaction remains accurate. Professional staff oversee requests carefully, and fast support is ready to assist with questions about withdrawal status. Best regards, Snatch Team.

Snatch Casino há 1 dia

Alibabadu3313

10/10

Best casino on the market, huge winnings and fast withdrawals, best slot machines, customer support available all the time, I highly recommend this casino without hesitation.

Dear Alibabadu3313, Your comments about our withdrawal timing are greatly appreciated. We aim to keep transactions efficient without compromising security. Verified systems manage each request carefully to maintain fair results. Our professional staff review payments regularly, and fast support remains available for any questions related to services or payouts. Best regards, Snatch Team.

Snatch Casino há 2 dias

joyce78

9/10

Nice casino, good customer service, nice bonuses, variable game overview, no fuss, easy to deposit, simple navigation, and nice payouts.

Dear joyce78, We appreciate your feedback regarding the bonus offers. Our online services focus on providing engaging promotions supported by trusted and verified processes. Security and fairness guide every campaign we launch. Professional staff monitor bonus activity daily. If you need assistance with fast payouts, wagering questions, or services, fast support is available. Best regards, Snatch Team.

Snatch Casino há 2 dias

Aniko013

10/10

As a cryptocurrency user, I consider Snatch Casino to be one of the smoothest platforms I have ever played on. Deposits are processed instantly, and withdrawals often take less than an hour, which is impressive. The interface is user-friendly and sleek, making it easy for me to find my favorite games. The variety of games is also impressive – thousands of options load quickly and without delay. Every time I log in, I feel safe, modern, and consistent.

Dear Aniko013, We appreciate your feedback regarding withdrawal speed. Our online platform works with trusted payment providers to support fast payouts in a secure environment. Verified checks help maintain fairness and protect accounts. Professional oversight ensures smooth processing, and responsive support is ready to answer any questions about withdrawal status. Best regards, Snatch Team.

Snatch Casino há 2 dias

s0mjaa

10/10

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Dear s0mjaa, Thank you for highlighting the efforts of our support department. We strive to deliver secure and professional service across all online interactions. Verified systems help maintain fair and transparent communication. Our trusted team focuses on solutions, and fast support ensures inquiries about fast payouts or services are addressed quickly. Best regards, Snatch Team.

Snatch Casino há 3 dias

Blopadela

10/10

Very good, it is easy to get free bonuses, which makes it accessible to everyone. I haven't been able to withdraw yet, but it seems that it doesn't take much time, I hope so. Overall, very good, I hope they continue to grow.

Dear Blopadela, Thank you for sharing your thoughts about the bonuses available on our platform. Our goal is to provide entertaining online promotions while keeping every offer secure and fair. Verified systems monitor all bonus activity. Our professional team reviews promotional services regularly, and fast support remains ready to assist with questions about quick withdrawal or VIP service. Best regards, Snatch Team.

Snatch Casino há 3 dias

yvonbyles

10/10

I love this casino. I recommend it to everyone, but there aren't enough bonuses. I suggest the casino offer a bit more, thank you, and I look forward to having more. Good luck to all.

Dear yvonbyles, Thank you for recognizing the overall quality of our casino. We strive to offer fair and secure online services backed by trusted technology and verified checks. Professional teams manage gameplay and transactions daily. Fast support helps resolve inquiries quickly, including those related to quick withdrawal processing. Best regards, Snatch Team.

Snatch Casino há 3 dias

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