Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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Avaliação do jogador

8.9/10 ● 190 revisões

Principais avaliações de nossos jogadores

bombila56

10/10

The best casino at the moment, fairly fast support, multiple withdrawal payment systems, friendly support, a large number of games, convenient verification and constant no deposit bonuses

Oldolm

10/10

Snatch Casino has quickly established itself as a top choice for online gaming enthusiasts. With a diverse game selection, generous bonuses, and a user-friendly interface, it offers a great experience. While withdrawals can be slow at times, the overall service, including 24/7 support, makes it a solid option for players

JonnyYeBoyy

8/10

Updated games; high variety; good no deposit bonus
Cool website design, with some cool features when some holidays appear. Staff is always very helpfull

Wager is too high; some slots wont open
The wager tends to be high when playing on this casino. Sometimes, when you are going on a streak, some slots tend to not open

Mattias551

10/10

A LOT of games and diffrent games. Fast and helpful sopport team.
And lots of diffrent ways to withdraw and loots of diffrent ways to deposit.
And easy to verify

nomoreabuse

10/10

I was looking for a trustworthy casino that allows VPN With many providers. Snatch is Very good and i like it a lot. It runs smoothly and with no any issues.

Petranch

9/10

Perfect Way to Escape
As an experienced player, I’m all about enjoying the experience rather than focusing on winning a fortune. Snatch Casino offers that in spades. It’s not just about the games—it’s about the atmosphere. The site is bright, welcoming, and super fast, which makes it easy to get into the gaming mood. I can unwind after a busy day and let the process of playing take me away. There are so many slots to choose from, and with the bonuses and promotions they offer, I always feel like I’m getting something extra. It’s not about winning big, but rather having fun and enjoying each moment.

Dear Petranch, Thank you for sharing your experience with us! We're so happy to hear that Snatch Casino provides you with the perfect escape and a fun, relaxing atmosphere. It's wonderful to know that the site’s design, speed, and variety of games help you unwind and enjoy your time, without the pressure of chasing big wins. We're also glad that the bonuses and promotions add that extra touch to your experience. We’re committed to making sure every moment you spend with us is enjoyable, and your feedback truly means a lot. Keep having fun, and we’re always here for more gaming moments! Best regards, Snatch Casino

Snatch Casino há 11 meses

Arvound

9/10

Smooth Gameplay and Great Vibe
I've been an online casino player for quite some time, and I’m always looking for sites that offer a solid mix of fun, variety, and smooth gameplay. Snatch Casino hits the mark. I’m not chasing big wins, but I do love having a wide range of slots to choose from. The site is well-designed, visually appealing, and quick to load, making it really easy to jump into the action. Plus, the promotions they offer are generous, so there’s always something to look forward to. Playing at Snatch feels like an exciting journey where I get to discover new games and enjoy the experience, even without the pressure of chasing huge wins.

Dear Arvound, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your experience at Snatch Casino. It's great to know that the variety of games, smooth gameplay, and exciting promotions have contributed to making your time with us enjoyable. We strive to create a fun and stress-free environment for all players, and we're glad to hear that we're hitting the mark for you. If you ever have any suggestions or need assistance, don't hesitate to reach out. Happy playing, and we look forward to continuing this exciting journey with you! Best regards, Snatch Casino

Snatch Casino há 11 meses

Klonefar

9/10

Snatch Casino has been a pleasant surprise for me. The platform is reliable, and I haven’t encountered any issues with lag or slow load times. The slot selection is vast, and I’ve found a few favorites that I keep coming back to. The promotions they offer are a nice touch too, and I always look forward to seeing what’s next. I don’t expect to win big every time, but the fun factor is definitely there. Worth checking out if you're into online gaming!

Dear Klonefar, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you’ve enjoyed playing at Snatch Casino and that our platform has been smooth and reliable for you. It’s great to know that you’ve been enjoying our wide variety of slots and that our promotions have kept things exciting. We aim to create a fun and enjoyable experience for all players, and we’re so glad to hear it’s been working for you. Thank you again for your feedback, and we look forward to continuing to provide you with an enjoyable gaming experience! Best regards, Snatch Casino

Snatch Casino há 11 meses

Rocers

10/10

I’ve been a loyal player at Snatch Casino for a few months now, and I must say, the payout speed is impressive. Every time I’ve requested a withdrawal, the funds have arrived in my account within a couple of hours. I also really appreciate the variety of slots they offer. From classic ones to more modern titles, there’s always something to keep me entertained. Overall, great experience so far. Highly recommended!

Dear Rocers, Thank you so much for your wonderful review! We're thrilled to hear that you’ve been enjoying your time at Snatch Casino and that our fast payout speed has impressed you. We always strive to make withdrawals as quick and seamless as possible for our players. We’re also glad to know you’re enjoying our diverse selection of slots, from the classics to the latest titles. We’re constantly working to offer a wide variety of games so that every player can find something they love! We appreciate your loyalty and look forward to continuing to provide you with a top-notch gaming experience. Best regards, Snatch Casino

Snatch Casino há 11 meses

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