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PlayFortuna Casino

Nossa classificação CasinoRank
7.8/10
CasinoRank
Classificação dos jogadores 65 Avaliações
Tempo de resposta às reclamações 8 Reclamações
1 dia média 8 Reclamações
O que gostamos
  • Interface simples e amigável
  • Grande variedade de caça-níqueis online
  • Suporte via chat online disponível
  • Retiradas rápidas
  • T&C em português
O que não gostamos
  • Suporte disponível apenas em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de PlayFortuna Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://playfortuna.com/pt
Estabelecido em
2012
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Inglês, Alemão, Polonês, Russo, Português, Espanhol
Tipo de Cassino
Jogo Instantâneo, Celular, Crypto Casino

PlayFortuna Casino é uma das plataformas de cassinos online disponíveis em inúmeros idiomas e para jogadores de diversas partes do mundo. O site apresenta uma grande variedade de jogos de cassino, especialmente caça-níqueis desenvolvidos por renomadas desenvolvedoras de software, como NetEnt, Microgaming, Quickspin, Yggdrasil, entre outras. O cassino pode ser acessado tanto pelo computador quanto pelo celular e oferece dois modos de jogo grátis e valendo dinheiro real. O PlayFortuna Casino é licenciado e regulamentado pelas leis de Curaçao.  

Países e territórios restritos

Por conta de restrições, o site do PlayFortuna Casino não aceita registro de jogadores de certos países. A lista completa de países e territórios restritos pode ser consultada em “Mais detalhes do cassino”.

Jogos online

O PlayFortuna Casino tem mais de 5.500 jogos de cassino, sendo que a seleção de caça-níqueis online é uma das mais extensas. Nela, os jogadores têm acesso aos títulos desenvolvidos por algumas das melhores fornecedoras de software do setor, como NetEnt, Microgaming, Quickspin, Yggdrasil, entre outras. Os caça-níqueis estão presentes na categoria Slots, mas também podem ser encontrados por provedor, data de lançamento, classificação e de acordo com os filtros Jogos de Torneio, Feature Buy (compra de recurso) e Megaways

Ainda é possível localizar os slots por nome, por meio da ferramenta de busca. Entre os títulos mais populares estão caça-níquel Immortal Romance, caça-níquel Fruit Party, caça-níquel Book of Dead, caça-níquel ReactoonZ 2, caça-níquel The Dog House Megaways e caça-níquel Brazil Bomba.

Os membros do PlayFortuna Casino ainda podem acessar o portfólio de jogos de mesa, com as variações de Blackjack, Bacará, Roleta, Sic Bo, Craps e muito mais. Títulos de vídeo poker também estão disponíveis, como Aces & Eights, All Aces, All American, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, e Double Bonus Poker. O site conta com uma seção de Loteria, com opções para quem gosta desse estilo de jogo.

Cassino ao vivo

Para quem procura por uma experiência mais realística, o site oferece uma seção com diversas opções de jogos de cassino ao vivo. As salas funcionam ao longo de todo o dia, contam com crupiês reais e oferecem um chat interativo. Roleta, Blackjack, Poker, Sic Bo e Craps são alguns dos jogos disponíveis, mas há muitas outras opções.

Cassino para celular

O site do PlayFortuna Casino pode ser acessado pelo celular, uma vez que ele está disponível para a maioria dos smartphones e tablets, graças à interface HTML5. Para tanto, basta utilizar um navegador móvel compatível. Não é necessário fazer o download de nenhum aplicativo.

Suporte

Quem precisar de auxílio pode contar com a equipe de atendimento do PlayFortuna Casino. A forma mais rápida de entrar em contato com ela é por meio do suporte via chat online, que funciona 24 horas, todos os dias. No entanto, o suporte está disponível apenas em inglês. Outra opção é enviar um e-mail para a equipe do cassino para obter mais informações ou tirar dúvidas. 

Segurança e imparcialidade

Todo o site do PlayFortuna Casino apresenta tecnologia de criptografia 128-bit SSL. Dessa forma, toda a informação confidencial, como senhas e dados financeiros, fica sempre protegida e impedida de ser acessada por terceiros.  

Além disso, o site conta com o selo de segurança PositiveSSL e faz uso de gerador de números aleatórios certificado pela iTechLabs, garantindo que os resultados sejam justos e imparciais o tempo todo. 

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Reclamações

Leia as reclamações que outros jogadores deixaram sobre PlayFortuna Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
PlayFortuna Casino - Refusing to follow responsible gaming
PlayFortuna refused to permamently ban me and close my account.

I've been playing casinos for 3 years or so. Multiple casinos - 10 russian and several european. Lost plenty of money in overal. And finally the time has come - i've decided to block myself from every casino i played in through all these years.

Most of them blocked me without any problem (fastpay, slotum, surf, bitstarz). Some like slotv was doing dirty job insisting they could not give me a permament closure due to technical reasons (finally after promising to leave a proper feedback on askgamblers they finally blocked me).

But PlayFortuna is a different thing. During last week i've asked them to block me 3 times. Every time they were granting me with cheap freespins in order to make me change my mind and wasn't willing to proceed my ban request... and i kept depositing there as i've been banned everywhere else. Thx god i've finally insisted on a permament account closure... and... and... they just refused. According to playfortuna they can block your account, but you can return to play at any time. They just refuse to block you permamently (shure they love me to lose my money there for 3 years). Leaving a comment about this situation on askgamblers didn't change anything. So here i am.

I want to warn all players from playing that casino. It had similar complaint 3 years ago and as we can see nothing changed.

I gently ask askgamblers' staff to force playfortuna to block my account. And if they refuse - remove them from this website as a trustworthy casino.
staus Resolvido
PlayFortuna Casino - Failed Following Responsible Gaming Policy
Dear All, First of all I would like to thank Askgamblers for being a very useful resource for the gambling industry. Reviews of the casinos really help us gamblers not to get in to a trap of not legitimate casinos here in the market. I will describe my situation briefly, so everything would be more or less clear for all of the sides. I as many other people here was enjoying gambling time to time, as a hobby. Until one day I realized that this hobby turned out to be an addiction. I started to spend more than I could, I started borrowing money and it became a nightmare to me. I had visited a clinic, where I am undergoing my treatment right now. As part of the responsible gaming program and my treatment program I have excluded myself from all the casinos I was registered. Thing were doing well, my life started to become normal again, but time to time I was still trying my luck to register again in the casino or to unblockmyself, as unfortunately this addiction became quite serious. Luckily for me all the casinos were refusing my requests and I am thankful to them. Recently upon having again a will to play, I tried my luck to be unblocked in PlayFortuna casino and to my surprise my request was easily granted within a minute time. From here on I think you know how the story went... I started gambling again... Lost everything I had and didn't have, borrowed money again, came to a situation I am not able to afford buying food for the upcoming days for my family. Yes, I do understand that this is my fault and my fault only, but as drugs for someone, gambling became addiction to me. The first step is to realize the problem and than try to solve it, which I did, however due to the account being unblocked all my tries to get thing better went from 100 to 0. I have attached a screenshot when I have requested on 08/01/18 to permanently block my account as a part of a responsible gaming program, which I got confirmation of the same from the support team member. I would kindly request PlayFortuna to come in to my situation and assist me in reversing my deposits back from the day my account was unblocked , as they have not blocked my account even dough I have clearly stated that I request permanent block due to responsible gaming program. I would also like to add that I have personally nothing against PlayFortuna , their website is responsive and user friendly, payouts when I was playing before were on time and I never had an issue with them, would give them 10/10. I hope the management of PlayFortuna and Askgamblers will come to my situation and will assist me in the above mentioned issue, as clearly I have tried my best to avoid it. Please note I have sent an email to [email protected] from my registered e-mail, however did not get a reply as of now. Thank you.
staus Resolvido
€3500
Play Fortuna Casino - Misleading Information For Several Bonuses
First of all I'd like to say. This is the worst casino I have ever played online and I cannot believe that it isn't black listed & has a rating. * To start off with on the 15-04-2016 I deposited 22 EUR & claimed the 100% welcome bonus. I didn't really get that far and I was unable to unlock any of the bonus. Again on the 03-05-2016 I decided to make another deposit this time I deposited 10 EUR & a few minutes later I deposited again 5 EUR. Another few more minutes & I deposited another 5.80 EUR. After making these deposits I still was unable to unlock any of the bonus money. A few days later on the 06-05-2016 I deposited 2 more times. First 21,75 EUR then 6.96 EUR. Then on the 09-05-2016 I deposited 5.50 EUR Also on 13-05-2016 I deposited 22.62 EUR & today (the 16-05-2016) I deposited 22.00 EUR & 6.16 EUR. This totals 127.79 EUR over 10 deposits starting from 15-04-2016 until 16-05-2016 which totals 30 days. For the first deposit of 22.00 EUR on 15-04-2016 I was credited the 100% welcome bonus and I didn't unlock this bonus my wagering/bets fell a little short at 581.75 / 990.00 and the 30 day expiry date meant that the bonus expired on the 16/05/2016. However the next bonuses that are queued start from 03-05-2016 & end at 16-05-2016, These bonuses also have a 30 day expiry date as per the terms & conditions listed on the website. However the next 3 bonuses that were queued are expired before the 30 day expiry. I am unable to cancel/remove the bonuses, it's automatic. The small bonuses queued in my account from recent deposits don't add next in line to be unlocked. So regardless of how much I bet/wager I am always being directed to the highest bonus which is the hardest to unlock. Resulting in not being able to unlock any bonus money at all from 10 deposits over 30 days. I have attached a few screen shots to show you the bonus history and the payment history for the account. Here you can clearly see that things don't add up & it's almost impossible to unlock the bonus money when you are betting/wagering always towards the highest bonus active in your account. When the first bonus which was credited on the 15-04-2016 expired on the 16-05-2016 leaving the Bets / Wager at 581.75 / 990.00 any further bets placed should've been directed towards the bonus that was next in line which was for 3,00 EUR on the 03-05-2016. And after this bonus any further bets should've been directed towards the 6.53 EUR bonus which was credited on the 06-05-2016. And the next in line was a bonus of 1.13 EUR which was queued on the 13-05-2016. The bonus that I received on the 16-05-2016 of 22.00 EUR after I deposited 22.00 EUR was the next bonus active in my account. So the previous 3 bonuses that should've been next in line because they didn't expire were cancelled for no reason, it was only the first bonus that should have expired due to 30 days expiry date. It makes it nearly impossible to be able to unlock any bonus money when the system decides to direct you to the highest Bets / Wager bonus that is active on the account. Randomly cancelling the smaller bonuses that you received from previous deposits before the 30 day expiry is definitely against the rules. It's quite a complex system that would definitely trick many people and it does seem like it's been programmed so you can never unlock a small bonus, you're always betting / wagering towards the highest active bonus on the account. * Another thing that I noticed which I found quite shady is how the free spins promotions are worded. For example if you look at this page https://en.playfortuna.com/display/bonuses you can see it says "Free spins Make your first Deposit of 10$ in Play Fortuna casino and get free spins in the game of the week.". Then once you click more it tells you about the "game of the week" which says "Only from May 11 to May 17 for the first Deposit of 10 USD you will get 100% bonus and 15 Free Spins in a popular game RugbyStar.". So from reading this anybody would presume that RugbyStar is the game of the week running from the 11th May - 17th May. However if you go to the News page on the website here https://en.playfortuna.com/news/list it says the sub heading "Free spins in Football Star Free spins are credited for the deposit after your refering to the Online Chat." Then it goes on to say "Only from May 11 to May 17 for Deposit of 15 USD you will get 10 Free Spins in a popular game Football Star." Then at the bottom it mentions "A player can ask the free spins only once within the free spins action in the game of a week." So it directly refers to the "game of the week" on both of the promotions. It says the dates from 11th - 17th of May and it refers to both slot games RugbyStar & Football Star. However the "game" of the week can only be one game. You cannot have the same name and time frame for 2 different promotions, Paying customers are going to presume that each week there is a new "game of the week". The promotion being called game of the week because for the specified date of 7 days that one slot machine is the game of the week. So there can only be one slot machine for the time period 11th - 17th of May it cannot be both RugbyStar & Football Star. Because that's 2 slot machines and that would be referred to as "Games" of the week. The moment you specify a particular slot machine and allocate that slot machine for a time period of 7 days and specify amounts required to spend to achieve rewards, once the customer deposits the money you cannot change the rules and say that there's 2 games of the week for this week, and the games of the week are extremely similar however the spins received are various amounts and the amount required to activate these spins is also varied.. That is misleading and straight up deceitful and I am really not sure why anyone would do this, it's just causing problems and if you think that people like being mislead after they give you their money and contact the live chat support to find out that they have to deposit more money to activate the spins. Well I don't know what else to say really. And I don't know how the support team can type English to me sometimes and if a question can't be answered I have to wait for Nick to call because he's the manager and he speaks English and he wants to call me on the phone. Using the language barrier to pretend that the customer got what he asked for and delaying response because all of a sudden there's only 1 person who can speak English to me now and Nick is suddenly in a "casino meeting" and will get back to me when he's free. I will admit that due to the high ranking you have on this site I never read the reviews. Now I will do my best to make sure others don't have to experience what I have.
staus Rejeitado

Estatísticas de Reclamações

Resolvido 6
Valor médio $ 1,258
Duração média da reclamação 4 dias
Resposta média 1 dia

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Avaliação do jogador
6.3/10 65 revisões

Principais avaliações de nossos jogadores

I want to thank the PlayFortuna casino for the good service, my friends recommended this casino as one of the best with Netent and I'm satisfied with my experience =) Fast mobile version, a lot of free spins and impressive selection of games. I supposed I'd have difficulties with the verification, but it passed quickly thanks to the good and quick support. Payout takes about ~30 mins on webmoney.

Generally good, but I want to play with my bonus and you can play real money only to beat the wager =(

Hi dear DENVIP.ID It's absolutely pleasure to provide service for such players like you. Thank you so much! Lucky spins and big wins on your next visits! Kind regards, Play Fortuna team

user avatar

Looks okay but better sites out there. Not much real want to play in it.

Bonus no good - also live casino feature had baccarat instead of blackjack- and was disappointment, no live blackjack at all- just baccarat window on live blackjack button. Live chat very slow... disappointing again... in total I spent 26 minutes from start of conversation- would not give me support email for 10 of those minutes until very end. very strange. This site is based in curacao right?

Good day, Peter. Sorry for this issue with blackjack. The thing is, Microgaming no longer support live blackjack tables since September 2017. You can just scroll down little more the live games page and enjoy Live Blackjack offered by NETENT. Sincerely, PlayFortuna casino

user avatar

This is the best casino I played last month, very good and fast support service, great selection of the games, works quickly without any difficulties and lags.

I hadn t any difficulties during playing in this casino.

Hello dear customer. Thanks a lot for your positive feedback! See you later on PlayFortuna pages. Best wishes, PlayFortuna casino

user avatar

Playfortuna casino really improved a lot.
There's a lot of slots to choose and with free play no deposit with a minimum in poker. Short shines the page in a really nice design.
The support is always helpful and always very friendly.

Hello dear SAMSIMI, thanks a lot for your detailed review. Good luck in your next plays! Best regards, PlayFortuna team.

user avatar

The best casino I've ever played. Many many super games, good winrate and fast withrawals. Everithing You want. Highly recommended.

Only one thing, "Book of death" is missing.

Hello, DUSANK2208 Thank you very much for your positive review. Have a good time! Kind regards, PlayFortuna team

user avatar

Wow very impressed! This is the first time that I write a review about an online casino. I have opened over 50 casino accounts and after experiencing PlayFortuna Casino I have closed all my other accounts.In my opinion this casino stands out in their practices. I deposited a number of times and made one withdrawal. To my surprise I was sent a txt within an hour saying that my 750US was submitted and paid to my bank successfully. What a relief that I did not have the chance to reverse which is something I mostly do in every other casino.

Verification: Easiest I have ever experienced. Support accepted documents in chat and asked me to not close the window while they verify. I love that they don't store credit card details and most of all I love that they don't run aggressive marketing campaigns.

I love everything. I honestly can't find any fault.

Hello, dear SUELLA. Thank you for taking the time to review PlayFortuna Casino. Glad to see such a positive review, thank you so much. Best regards, PlayFortuna team

user avatar

I just want to express my opinion for that casino. It is quite good brand for me first of all because of PL language on site. Also there are a lot of good games (especially my favorite Microgaming + Yggdrasilgaming). One more important things for me are Dotpay and Bitcoin systems available for deposyt.

I was unable to play with my 100% welcome bonus, wagering via real money only, like on Videoslots casino.

Good day, ZARTOWNIS. Thanks alot for your positive feedback. Hope your next experience with our casino will be just better. Good luck! Cheers, PlayFortuna team

user avatar

Stay away with treaky staling tactic bonus terms this casino. You only can play with real deposit money, but bonus can't play. If u deposit 20 usd match bonus 100 % than bonus 20 usd with wagger 45 x. It's so crazy u only can play with real money but u must wagger 900, crazy, but the bonus is garbage, can't play. It's same like royal panda too. Stay away, don't waste time and waste your money at this casino !!!

I don't understand why AskGamblers certified with this casino !!! Full of treaky bonus terms !!

Hello, dear player! Thanks for choosing our casino. Let me tell about the main pros of our bonus system: 1) Our bonuses have no restrictions related to real money on your account 2) You can place a bet of any size you want while wagering bonuses 3) Wager x45 could be reduced up to x30 (depends on your casino status) Moreover, you can find several pleasant offers on PlayFortuna.com, like Friday's cashback, regular free spins, casino tournaments with free registration and all these are without a wager. We hope you will change your mind. Sincerely, PlayFortuna team

user avatar

Mid-range casino as for me. I was able to register and withdraw without any verification, but my transfers are near 100-200$. Fast access and huge games list is the most essential pros of playfortuna.

Sh***y bonus policy, you can't play with your welcome bonus and a similar situation with the 50FS on 1st deposit, you have to do the wager through real money only. No instant withdrawals (next day as usual).

Hello ODONIS, Thanks for your review. Have a good time! Kind regards, PlayFortuna team

user avatar

Very bad casino, can't see anything good, have bonuses, but all bonuses are worth nothing.

Took free registration spins, won a lot, then found out that I cant play with that bonus, so wrote support and said whats the problem, but said that if I deposit I can play with all money, deposited, got more free spins and 100% bonus, so 3 bonus money collections and can't use any of them. BAD CASINO, don't try to play here. Support was also bad, ask for bonus terms link, can't get that from them.

Hello dear DUFFYKAS. Thank you for taking the time to review PlayFortuna Casino. I will try to explain in detail the current situation. First of all, about free spins for registration - it is a multi-stage bonus. You will get the bonus with 20xB wager as a prize for these spins. This info was also published on the site where you find the offer. Next is the 100% welcome bonus. It has 45xB wager and cannot take place in bets too. In order to withdraw bonus funds from your account, or bet on them, you should wager your bonus at least 45 times via real money. This condition you can find at http://en.playfortuna.com just click on "Bonuses" button and scroll down the page, or click "Bonuses" >> "100% welcome bonus on your first deposit!" information is same. Ok, so what is the benefit you may ask? And the benefit is that you have no any restrictions for bets or withdrawals of real money whatever bonus you may get in our casino. Whereas other casinos may restrict your bet limits, games allowed and even annul the winnings in case of withdrawal before 100% wagering. Hope you will change your mind and back to us. Best regards, PlayFortuna team.

user avatar

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