- Grande variedade de caça-níqueis online
- Jogos de vídeo bingo e vídeo poker
- Fácill de utilizar pelo celular
- Suporte via chat online
- T&Cs em português
- Poucos métodos de retirada
- Bônus indisponíveis para brasileiros
Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.
Detalhes de Lucky 31 Casino
Aqui você encontra todos os detalhes sobre esse cassino.
- Geral
- Pagamentos
- Jogos
- Jogo Responsável
- Atendimento ao Cliente
- Carteiras Eletrônicas 0 a 24 horas
- Transferências Bancárias 3 a 10 dias
- Pagamentos com Cartão Nao fornecido
- Saques aos Fins de Semana Não
- Ganhos de Jackpot Progressivo None
Lucky 31 Casino é um dos cassinos online com maior variedade de jogos e que consegue atender os mais diversos gostos dos jogadores. O site do cassino tem títulos desenvolvidos por grandes fornecedoras do setor, como Microgaming e Betsoft. A plataforma está disponível em vários idiomas, incluindo o português, e pode ser acessada tanto pelo computador quanto celular. O cassino é licenciado e regulamentado pelo governo de Curaçao.
Países e territórios restritos
Os jogadores de alguns países não podem fazer cadastro no site do Lucky 31 Casino e tão pouco apostar valendo dinheiro de verdade. A lista de países e territórios restritos pode ser consultada em "mais detalhes do cassino".
Jogos online
O Lucky 31 Casino tem uma vasta coleção de jogos que satisfazem os jogadores mais exigentes. O portfólio tem diversos títulos conhecidos, como caça-níqueis online de vídeo de fornecedoras como Pragmatic Play, Play'n GO, Relax Gaming, Yggdrasil, NetEnt, QuickSpin e muitas outras. Os jogos caça-níqueis podem ser encontrados nas categorias Novo, Slots Vídeo, Jackpot, Megaways, Daily Drops&Wins ou na página principal do site.
Além disso, é possível selecionar os jogos por fornecedora ou localizá-los por título, utilizando para tanto a ferramenta de busca. Entre os jogos de destaque estão: caça-níquel Sweet Bonanza, caça-níquel Aloha King Elvis, caça-níquel Book of Dead e o caça-níquel Fire Strike 2.
Com mais de 10 estilos diferentes dentro do site, os jogos blackjack e roleta são os mais procurados. O cassino ainda conta com video poker, vídeo bingo, Bacará, Blackjack e Roulette. Quando o assunto é variedade de jogos, o site consegue atender muito bem os jogadores.
Cassino ao vivo
O cassino ao vivo é um diferencial em Lucky 31 Casino. Nessa seção, os jogadores podem desfrutar de jogos de mesa bastante realísticos e com crupiês reais. Todos os jogos são tratados de forma profissional, utilizando de regras rígidas mas que são úteis para o bom funcionamento do site. O cassino ao vivo tem como destaque as roletas que são transmitidas em cassinos em Dublin e Irlanda.
Cassino para celular
Para os jogadores que gostam de utilizar dispositivos móveis para jogar, o Lucky 31 Casino pode ser acessado por celular, uma vez que o site funciona na maioria dos smartphones e tablets, seja iOS ou Android. Não é preciso fazer o download de nenhum aplicativo específico, visto que o jogador pode acessar a plataforma utilizando um navegador móvel compatível.
Além de poder acessar os mais populares jogos de cassino por celular, o site mobile disponibiliza todos os demais serviços oferecidos na versão web, incluíndo abertura de conta e depósito.
Suporte
O Lucky 31 Casino atende sempre procura atender muito bem seus clientes e, por isso, disponibiliza uma equipe de atendimento bastante profissional e atenciosa. A maneira mais fácil e rápida de entrar em contato com ela é por meio do suporte via chat online, que funciona 24 horas, todos os dias da semana.
Ainda é possível consultar a página FAQ, com respostas para perguntas frequentes, ou ainda enviar um e-mail diretamente para a central de atendimento.
Imparcialidade e segurança
O cassino leva muito a sério a questão da segurança e, por isso, faz uso de criptografia SSL. Isso garante que informações confidenciais e financeiras sejam sempre protegidas antes de serem transmitidas via internet.
Além disso, o cassino faz uso de gerador de números aleatórios para que os resultados sejam sempre justos e imparciais.
Jogo responsável
Por apoiar a prática de jogo responsável, o cassino só permite cadastro no site para pessoas com 18 anos ou mais e disponibiliza ferramentas de controle. Tais ferramentas permitem definir limites diários, semanais e mensais de depósito, período de pausa e autoexclusão.
O site ainda disponibiliza links de acesso rápido a instituições e organizações especializadas caso o jogador tenha dúvidas com relação à prática de jogo responsável.
Reclamações
Leia as reclamações que outros jogadores deixaram sobre Lucky 31 Casino. Saiba mais sobre reclamações.
Estatísticas de Reclamações
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Dear CMDR925, Thank you for your review. We are sorry to hear that you encountered some issues on your first withdrawal request. While we always do our best to process withdrawals as fast as possible - within 3-5 working days at most - unfortunately in some rare situations (usually for new players or first withdrawals) our financial department needs to conduct some additional verification for security reasons. Please understand that these verification procedures are there for security reasons and are meant to protect both, the operator and the user. In your particular case, there is an ongoing investigation by our financial department and you should have been contacted by our support team to provide some additional justification by now. As soon as the missing documents are sent, your pending withdrawal will be processed right away. Hoping that your case will be settled quickly, we'd like to congratulate you again for your winnings! Do not hesitate to get back in touch with our friendly support team if you need any further information :) Regards, The Lucky31 Team
Nice design the casino.
Alot of games!
Polite support.
They promise a withdrawal within seven working days. Payment occurred on the eighth day. Why? But it's a small minus :)
Good business!
Dear Pace55divi, Thank you for your overall positive review and rating :) While we always do our best to pay out players in the quickest delays, our financial department might have been slightly overwhelmed by the many recent winners on Lucky31. Also please consider the potential time of KYC verification for a first withdrawal. Once an account is verified, there is not need to provide KYC again which will speed up the process for any future withdrawals. We apologize for any extra delays and congratulate you again for your winnings! Regards, The Lucky31 Team
The online Support is fast and good.
The Kyc Process I real good to 24 Hours.
I should read more about casinos before I started to play on it. I play around on many casinos mostly Malta Based Casinos.
A top casino should have.
1. Fast kyc process < 24 Hours there lucky 31 is real good. :)
2. God customer support there are lucky 31 real good to. :)
3. Good timeframe for payouts up 72 hours is accepatble, there lucky 31 fails.
I have wait 8 days now and still not receive more than 3 out of 9 withdrawal of 1000 euro.
Now its only 4 left beq I was tired of wait and play up 2000.
To long Payout time.
I waited 8 days now and still only get 3 of 9 withdrawals. I asked for withdrawals 23 of aug and regarding their term I should take up to 7 days. I won 9000 Euro and the terms says 1000/day 5000/week. So after 8 Days I get only 3000 of my 9000 Euro.
Hi Melorium, Thank you for your review. Please note that withdrawals of big wins sometimes require additional verification by our financial department, especially for relatively new players like in your case (registered on the 22/8, request 9k withdrawals on the 24/8). These verification can eventually result in some additional delays in the payout process as mentioned in our T&C: “2.3.3. Lucky31 will carry out additional verification procedures for any payout exceeding the equivalent of EUR 1000 and also reserves the right to carry out such verification procedures in case of lower payouts.” While we apologize for the extra days of delay, we’d like to kindly remind you that you were already able to withdraw an important part of your winnings within the first week of registration. At Lucky31 we have the reputation of ALWAYS paying our winning players and we’d like to assure you that the rest of your transactions will follow up very soon. We thank you for your understanding and congratulations again for your winnings! Regards, The Lucky31 Team
Casino's slow to pay. Over 8 days.
Be careful on roulette. Miserable.
Hi Alberto9, Thank you for your review, however we feel that your critic is quite unfounded. In your life time in Lucky31, you only requested one payout, which was processed and finalized within 5 days (from payout request to the moment the money was credited into your account, and this includes the verification of your player account). Furthermore, you happened to have won (and paid out) 1.000€, while your total life time deposits are less than 300€, hence a benefit of over 700€ in your case. More generally our payout rate is over 96.5% all year long and precisely just this first week of March, the payout rate was 99.72%... yes, you read that right: over 99%, which is very high! Nevertheless, we are sorry you did not enjoy your experience with us despite great winnings. Regards, The Lucky31 Team
I found this casino from AskGamblers site. After reading few good things I decided to sign up.
Make my deposit in euro and was playing dark Knight slots I got an error message 211, I reload my computer and keep playing and the error message keep popping up. Chat to customer service they say they couldn't find anything wrong with it.
By this time my wagering amount was 1607 euro from 2000 plus euro. My balance was over 100 euro and have wager more than 100 but the wagering amount stays at 1607 euro and didn't come down, contacted customer service leave numerous message and no one get back to me. Chat again to them last night and say someone is getting back to me in few hrs but still nothing.
I didn't deposit money to get rip off.
Hi Tozlynn, Thank you for your review. Firstly, the error 211 as you know and mentioned to our Support team means that the game or game provider could not connect to our system, in other terms: our provider might have experienced technical issues from its side (independent from us). No worries, this doesn´t happen often, but when it does your game stops automatically. Regarding your wagering amount, it stopped at 1607 because at this point you had played your bonus amount, lost it and therefore fulfilled the wagering requirement. The bonus should appear as inactive/lost now. Last but not least, our support seems to have been answering to you continuously on chat and email, within short delays on the 17th and 18th. They sent you another email now, in case there is any doubt left. :) Regards, The Lucky31 Team
Wide range of games. Wide range of LIVE games. Technically works well. Problem as always is when money interacts.
I cannot understand why this is a certified casino. I always go to the hot topic which are withdrawals and hidden ways of casino to delay them.
When you deposit, then you can CLICK on your preferred deposit method, no one asks to verify anything, and your amount is instantaneously inside to be played.
Then what was my surprise, when you are going to withdraw any amount, you do not have the withdraw button available. It is quite frustrating!
Systems say that withdraw button is only available when you have submitted your ID documents to the server. But in the meanwhile my big question is:
Where are the funds?The funds are owned by the player, but the funds are not in transit as the player wants, the funds are kept by the casino until they decide to verify your ID.
Go to Bitstarz, 7 Red, they don't use tricks. 100 % transparent. 100 % instant, 0% scam. Don't play with your money.
This sucks, this sucks a lot, and I have faced it.
Support is not proffesionally prepared to handle with customers, not providing solutions, and treating you as a stupid, sometimes with lacks of respect.
Hi Evergoa, Thank you for your review. We are sorry to hear that you had a bad experience on your first withdrawal request. The first payout on any online Casino can seem a bit long, or frustrating as you say, for new clients. Most online casinos request documents at this stage. Some others, and that´s also our case, request these same documents after a certain amount deposited. Here is the thing: we require these documents to comply with the demands and regulations set forth by our jurisdictional authority and that usually includes proof of ID, address and payment methods. This process is there to protect clients and casino providers from frauds. At Lucky31, we make sure to verify your account within 24 hours, which was your case. However it seems that you continued on playing after sending your documents and unfortunately lost your winnings. Keep also in mind that once your account is verified, you will not need to send the same documents again and can deposit and payout as you please. Regards, The Lucky31 Team
I decided to join Lucky 31 Casino after I saw that they have very good rating here. This casino offer games from Microgaming, Betsoft, NetEnt, Actual Gaming, Visionary iGaming and Yggdrasil Gaming software. I was excited when I saw NetEnt in the list of software's because I played only games from this software recently and I liked it.
After I signed up, I saw welcome bonus of 131% match deposit. The wagering requirements was 30x (d+b). I made small deposit to received this bonus. Before I started to play I checked out bonus rules and i saw that all slots count 100% towards the wagering requirement of bonus. I tried few spins on DOA - I played around 100 spins and after I saw that is not in the mood, I changed it. I tried Wild Water which is also powered by NetEnt software. In this game I received only base game wins, I didn't managed to trigger any free spins feature. For me it was really hard to get those 3 scatters which could helped me with the bonus wagering. At the end my balance reach zero.
I had nice time even if I don't managed to clear the wagering requirement. Maybe sometimes I should try to play without bonus attached into my balance. I think this casino is safe, I trust them. They have only one complaint here at AG and it's solved.
I received some offers from them to my email, but for me it was not so good and I didn't claimed it. Maybe when I will receive some better bonus, I will make another deposit here. They offer deposit of minimum 10€, I think this is nice. While I was playing the flash player worked well. Live chat support is always open at Lucky 31. I didn't have any problems here, I didn't tried their support but I believe they are professional. I will rate them with 8 stars.
Very good casino, fast payment (2-3 days to my bank account), nothing else to say.
Possible to deposit 10 €/$ minimum, and able to withdrawal from 20 €/$ no condition.
Like the game, especially Spinata grande with some huge winnings without a big bet.
The 100% welcome bonus was a huge help when I started here. Been playing at Lucky 31 for a couple years now and haven't had any issues. Good graphics, games, and payouts, The promotions here are pretty good and the support staff is always pretty helpful.
The best part about Lucky 31 are the 3D slots. Not every place has these still so I was happy to see that Lucky did.
I'd def check it out.
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Screenshot
The customer support agents are polite when trying to answer questions.
Payment is delayed for long period with no explanation. My request has been pending for 24 days and counting. Frustrating if you deposit.