iWild Casino

They refuse to give me my money

$500

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Missing funds from my account iwild casino

€1120

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

I have previously made successful withdrawals from my iWild Casino account without any restrictions.

Since 26 November, all withdrawal attempts have been blocked. After playing and winning, I am unable to withdraw my funds. Instead, I received the following message from the casino:

“Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. The review typically takes up to 14 days, although it may occasionally take longer.”

The stated 14-day review period has been exceeded, yet no outcome, explanation, or updated timeframe has been provided.

When contacting customer support, I receive only generic responses stating that the matter is “under review” or “handled by the provider,” without any substantive information or confirmation of progress.

At this stage:

Withdrawals that previously functioned normally are fully restricted

The review period has exceeded the casino’s stated timeframe

No clear reason or resolution date has been communicated

I am submitting this complaint through AskGamblers to request assistance in obtaining:

A clear and specific explanation for the ongoing withdrawal restriction

Confirmation of the current status of the review

A definitive and reasonable timeframe for completion of the review and release of withdrawals

I respectfully request that this matter be resolved in accordance with fair gaming practices

$788

Sudden Account review

Rejeitado

$3078.7

Veryfication taking forever

Hello, I submitted my documents at the beginning of November. They also asked for a photo with my ID in front of a casino. I sent the photo on November 18th. A few days later, I contacted them, but I didn't receive a response until I asked them to contact me via the chat on the website. I received a reply that they had my documents and were in the process of verifying them. On December 9th, I sent a request for verification, and I haven't received a response since. I would like to request contact with them to complete the verification process. I hope to recover approximately 1,000 euros of winnings from this account. I am asking for your help.

Delay in withdrawal processing

€1000

Hello,

I am submitting this complaint regarding delayed withdrawals at iWild Casino.

My account has been fully verified. All requested KYC documents were submitted and approved, and I received written confirmation from the casino that no additional documents are required.

On December 9, I requested a withdrawal of 500 EUR. According to iWild Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing” and no payment has been received.

My total account balance is approximately 3,609.50 EUR. However, iWild Casino applies strict withdrawal limits per transaction/day, which prevents me from withdrawing my full balance at once. For this reason, this complaint concerns the full outstanding balance, not only the currently pending 500 EUR.

I have contacted live chat multiple times. Each time I was informed that the issue was “escalated” to the relevant department, but no clear timeline or resolution has been provided.

A bonus was selected during one of the deposits; however, no bonus funds were used. According to the casino’s own rules, bonus funds cannot be used while a real money balance is available. All gameplay was conducted using real funds only.

I kindly ask for assistance in receiving my full balance without further delays.

Thank you.

I can't get my withdrawal

€3609.5

Hello. I want to file a complaint against the casino. I played at the casino with my own money and did not use any casino bonuses.I played and won 1300 euros, after which I wanted to withdraw them, I placed a withdrawal request, but it was cancelled and I asked for verification.I sent all the documents they asked for and waited. They didn't like my selfie, so I sent it again, after which I waited 2 weeks for them to approve it. I passed it and immediately placed the money for withdrawal.They cancelled it again and started some kind of provider check, which began on November 17, 2025, and is still ongoing. Overall, I've been waiting for my money for over 40 days. But now another problem has arisen: I haven't been able to access their website for two days now.I beg you to help me. I want to get my money back and warn people that this casino is a scam.

Not doing my verification so they can delay my pay out

€1300

I have been trying to complete verification for over a month and they’re always come up with something. I have taken selfies with my IDs in my hand and the website behind me on the screen and all sort of other things but still no luck. I attached all the email trail as approved that I have been trying everything.

Delayed withdrawal for 50 days

My first withdrawal request was made on October 1st, 2025.

On October 2nd, 2025, I received an email requesting another KYC verification.

This verification process took until October 23rd, 2025.

On October 24th,2025, I submitted a second withdrawal request, which was rejected on the grounds that the providers needed to review the games.

This review is still ongoing.

Apparently, customer support cannot help, as this process can only be initiated by the provider.

I played without a bonus, and the current withdrawal amount is €1175.

Kyc verification taking weeks

€1175

I won around 300 euro on the 25th of October. A couple of days after this I was requested to provide ID with face in front of their website, bank confirmation and ID. None of this is required under Curacao license however I complied and sent everything. They then got back to me and asked for another document, a utility bill. I've sent 3 different ones not including the bank statement I already sent, and now I'm still waiting for a response. I've attached the emails I've sent they're basically ignoring me now I feel like I'm being scammed.

€300

Estatísticas de Reclamações

Resolvido 52

Valor médio $ 3,269

Duração média da reclamação 9 dias

Resposta média 2 dias

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9/10 ● 888 revisões

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Jiten9999

10/10

This is the Fantastic Platform where you can try your luck with. Their team is supportive & I’ll really suggest everyone give it a try. I made my account on this platform & deposited an amount. After some time my luck got up & served me with good payback. The withdrawal is also so perfect that you will too appreciate it.

Dear Jiten9999, Thank you for sharing your experience. Our online support structure is built on trusted systems and verified processes that ensure secure and fair services. Professional teams manage communication with attention to detail. Fast support helps with VIP service requests, quick withdrawal checks, and account services including fast payouts when conditions are met. Best regards, iWild Team.

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Neishbooty

5/10

I really like the assorted games and gaming providers all my games I enjoy playing, the bonuses sent via email are always to look forward to. A big plus one to the different deposit methods also.

The only thing to dislike is probably not enough free bonuses that make me eager to come back. 😂 Otherwise the casino is a casino. Withdrawl amount is high

Dear Neishbooty, We appreciate your experience. Online bonuses are structured through trusted providers and verified systems that ensure secure and fair services. Professional teams oversee every campaign. Fast support helps with VIP service requests, quick withdrawal support, and general account services, including fast payouts for eligible transactions. Best regards, iWild Team.

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harakatd

8/10

I liked this casino that offered me a no deposit bonus because I was a new player... Also, I liked that I played for a long time and I really enjoy it. Moreover, the slots are fair and the variety of slots is nice

Dear harakatd, Thank you for your review. Our online platform delivers bonus services through trusted partners and verified systems. These remain secure and fair across all users. Professional teams manage promotions daily. Fast support assists with VIP service needs, quick withdrawal requests, and account services, including fast payouts when conditions are met. Best regards, iWild Team.

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poskrebuh

10/10

Great casino, a lot of different games, if you have time and money - a great way to try your luck. Friendly user interface, verification went very quickly. I won a couple of times, I managed to withdraw the money within an hour, there were no problems. Attracted a bonus for new customers, now I go to play from time to time :)

Dear poskrebuh, We are glad you enjoy the variety. Our online services rely on trusted providers and verified systems that keep all games secure and fair. Professional teams handle updates regularly. Fast support assists with VIP service, quick withdrawal needs, and account services, including fast payouts when conditions are met. Best regards, iWild Team.

iWild Casino há 1 semana

aussielibra45

1/10

Tried to make a withdrawal for the first time by visa but said not available for technical reasons. They offer that method on this site. Very unhappy with the response. Will not play here again.

Dear aussielibra45, We strive to offer as many options to all our players. However, each region has its technical and regulatory limitations we and our payment partners must adhere to. As such, not all methods may be available globally for reasons we cannot control. iWild remains in constant cooperation with partners to bring new options to our players in various regions! Best regards, iWild Team.

iWild Casino há 1 semana

Sos2000

7/10

I think that iwild has a great selection of games and is very welcoming. The site itself with all the pic and colours makes you want to enter site. I will be telling all my mates.

Can sometimes have a long wait with the customer service. Other than that I think it’s pretty mean. Would like to see games like show me the money or money bears though?!

Dear Sos2000, Your feedback is appreciated. The online casino provides a wide selection through trusted studios and verified systems. These services ensure secure and fair conditions across all titles. Professional staff monitor performance daily. Fast support helps with VIP service requests, quick withdrawal support, and general account services. Best regards, iWild Team.

iWild Casino há 1 semana

Wabu236

7/10

Comfortable design and button menu. VIP program gives you extra cashback and extra freespins as bonus. Standard verification form. Free to search by providers.

Bonus system is too small for standard casino room. Don't find freespins or no deposit bonus for first registration. I will gamble more to explore and recommend to other gamblers.

Dear Wabu236, Your feedback is appreciated. Our online casino uses secure systems and verified infrastructure to maintain fair services across the platform. Trusted providers support reliability. Professional teams monitor activity closely. Fast support helps with VIP service requests, account services, and quick withdrawal support with fast payouts when applicable. Best regards, iWild Team.

iWild Casino há 1 semana

Janos1966

10/10

I like the huge range of games, a lot of providers and website looks nice. Iwild casino offers all my favourite games. Playngo, Net and Playtech. Side runs smooth and without any problems. I can recommend the casino for players which are playing very low stakes.

Dear Janos1966, Thank you for your review. Online services are built around a large game library from trusted providers working within verified systems. These maintain secure and fair gameplay. Professional teams manage updates carefully. Fast support assists with VIP service, quick withdrawal requests, account services, and fast payouts when applicable. Best regards, iWild Team.

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nontoper88

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Good game selection and different offerings than a lot of the casinos I’ve checked out. The layout and design are cool and it’s reasonably easy to navigate around. Decent welcome bonuses and other promos. Will definitely be back.

Dear nontoper88, We appreciate your input. Our online platform offers a broad mix of games supported by trusted developers and verified systems. These services remain secure and fair at all times. Professional teams handle updates consistently. Fast support assists with VIP service requests, quick withdrawal checks, and general account services. Best regards, iWild Team.

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jachoc