iWild Casino

Missing funds from my account iwild casino

€1120

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

I have previously made successful withdrawals from my iWild Casino account without any restrictions.

Since 26 November, all withdrawal attempts have been blocked. After playing and winning, I am unable to withdraw my funds. Instead, I received the following message from the casino:

“Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. The review typically takes up to 14 days, although it may occasionally take longer.”

The stated 14-day review period has been exceeded, yet no outcome, explanation, or updated timeframe has been provided.

When contacting customer support, I receive only generic responses stating that the matter is “under review” or “handled by the provider,” without any substantive information or confirmation of progress.

At this stage:

Withdrawals that previously functioned normally are fully restricted

The review period has exceeded the casino’s stated timeframe

No clear reason or resolution date has been communicated

I am submitting this complaint through AskGamblers to request assistance in obtaining:

A clear and specific explanation for the ongoing withdrawal restriction

Confirmation of the current status of the review

A definitive and reasonable timeframe for completion of the review and release of withdrawals

I respectfully request that this matter be resolved in accordance with fair gaming practices

$788

Sudden Account review

Rejeitado

$3078.7

Veryfication taking forever

Hello, I submitted my documents at the beginning of November. They also asked for a photo with my ID in front of a casino. I sent the photo on November 18th. A few days later, I contacted them, but I didn't receive a response until I asked them to contact me via the chat on the website. I received a reply that they had my documents and were in the process of verifying them. On December 9th, I sent a request for verification, and I haven't received a response since. I would like to request contact with them to complete the verification process. I hope to recover approximately 1,000 euros of winnings from this account. I am asking for your help.

Delay in withdrawal processing

€1000

Hello,

I am submitting this complaint regarding delayed withdrawals at iWild Casino.

My account has been fully verified. All requested KYC documents were submitted and approved, and I received written confirmation from the casino that no additional documents are required.

On December 9, I requested a withdrawal of 500 EUR. According to iWild Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing” and no payment has been received.

My total account balance is approximately 3,609.50 EUR. However, iWild Casino applies strict withdrawal limits per transaction/day, which prevents me from withdrawing my full balance at once. For this reason, this complaint concerns the full outstanding balance, not only the currently pending 500 EUR.

I have contacted live chat multiple times. Each time I was informed that the issue was “escalated” to the relevant department, but no clear timeline or resolution has been provided.

A bonus was selected during one of the deposits; however, no bonus funds were used. According to the casino’s own rules, bonus funds cannot be used while a real money balance is available. All gameplay was conducted using real funds only.

I kindly ask for assistance in receiving my full balance without further delays.

Thank you.

I can't get my withdrawal

€3609.5

Hello. I want to file a complaint against the casino. I played at the casino with my own money and did not use any casino bonuses.I played and won 1300 euros, after which I wanted to withdraw them, I placed a withdrawal request, but it was cancelled and I asked for verification.I sent all the documents they asked for and waited. They didn't like my selfie, so I sent it again, after which I waited 2 weeks for them to approve it. I passed it and immediately placed the money for withdrawal.They cancelled it again and started some kind of provider check, which began on November 17, 2025, and is still ongoing. Overall, I've been waiting for my money for over 40 days. But now another problem has arisen: I haven't been able to access their website for two days now.I beg you to help me. I want to get my money back and warn people that this casino is a scam.

Not doing my verification so they can delay my pay out

€1300

I have been trying to complete verification for over a month and they’re always come up with something. I have taken selfies with my IDs in my hand and the website behind me on the screen and all sort of other things but still no luck. I attached all the email trail as approved that I have been trying everything.

Delayed withdrawal for 50 days

My first withdrawal request was made on October 1st, 2025.

On October 2nd, 2025, I received an email requesting another KYC verification.

This verification process took until October 23rd, 2025.

On October 24th,2025, I submitted a second withdrawal request, which was rejected on the grounds that the providers needed to review the games.

This review is still ongoing.

Apparently, customer support cannot help, as this process can only be initiated by the provider.

I played without a bonus, and the current withdrawal amount is €1175.

Kyc verification taking weeks

€1175

I won around 300 euro on the 25th of October. A couple of days after this I was requested to provide ID with face in front of their website, bank confirmation and ID. None of this is required under Curacao license however I complied and sent everything. They then got back to me and asked for another document, a utility bill. I've sent 3 different ones not including the bank statement I already sent, and now I'm still waiting for a response. I've attached the emails I've sent they're basically ignoring me now I feel like I'm being scammed.

€300

Estatísticas de Reclamações

Resolvido 51

Valor médio $ 3,324

Duração média da reclamação 9 dias

Resposta média 2 dias

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Avaliação do jogador

8.8/10 ● 414 revisões

Principais avaliações de nossos jogadores

siska91

10/10

I enjoy the vast selection of games, especially for the slot games. I also enjoy slots with bonus features which this casino has numerous games with this feature

Not enough no deposit bonuses or free spins. As a player of many online casinos I tend to play casinos that offer more bonuses or free spin's. Daily promos are good

Dear siska91, Thank you for your rating of our casino! We appreciate your feedback, it will help us to improve our service and offer a better experience for all our players. Best regards, iWild Casino

iWild Casino há 2 anos

hellzbee

1/10

Nothing. Worst casino Experience I ever had. There is really nothing positive I can say about this casino, it has been a really bad experience from A to Z and its not over yet. I am waiting to have my account terminated.

You need to wager your deposits x3 before you can withdraw money. The verification process is a painful one. It took me about a week to get my account verified. There is an automatic verification process that doesn't work. They have to finish it manually. It took about 3 to 4 days to finish, and while I had the money I couldn't withdraw. I played a part of it. I deposited a total of $1366 CAD in this casino. I won just over $1500 during the first 2 deposits but I was able to withdraw only $500. They don't allow you to withdraw more than $500 per day. The support is incompetent and unable to answer any of your questions. They always refer you to the KYC department. When your account is verified, it's not really verified as they will ask for bank details once you request a withdrawal. My withdraws were canceled a total of 3 times. The first time because it had "expired"? The second time without any reason it was canceled, I had to process it again, and chat with support who referred me to KYC, then I received another generic answer from KYC 2 days later saying its because I didn't meet the 3x wager rule.

I finally lost a total of $866. There is no responsible gaming tool available on the site, you need to send an "application" to support in order to have your account closed. No empathy or support for people who have lost their money. I have just done that today and asked them to ban me forever from their Casino. I am expecting I will have to fight to have my account closed.

The bottom line is I registered at this casino because it was rated high on AskGamblers. I have no idea why they are ranked so well. One of the worst mistakes of my life. Avoid it at all costs!

Dear hellzbee, The verification procedure is standard. Sometimes it takes longer because it all depends on how quickly you provide the documents that are needed. And also from the workload of the financial department. You accepted our Terms and Conditions and you should have known what our withdrawal limits are. Best regards, iWild Casino

iWild Casino há 2 anos

mouskosgirl

10/10

Iwild is definitely one of the best casinos there is to play at. Top-notch graphics along with neverending game selection makes for an all-around enjoyable experience while gambling online 🤙👍👍

Hi, mouskosgirl! We're thrilled to hear that iWild is among the best casinos for you! Happy gambling! 🎰🃏💰 Best regards, iWildCasino

iWild Casino há 2 anos

PaBra88

10/10

One of the best casinos, this kind of casino is what I like! They offer good promotions, and many times I received free spins and bonuses from them, support is very fast with solving any issues, or providing information when things aren't clear. they have a good selection of providers also!
Great support for all matters

Hi, PaBra88! We're delighted that you're enjoying our casino experience! Your positive feedback on our promotions, support, and game selection means a lot to us. Here's to many more rewarding experiences! Best regards, iWildCasino

iWild Casino há 2 anos

Kalina62

10/10

Good casino, really nice start bonus, great selection of games, friendly customer service. I recommend! Good fun, aesthetic website, you can have a good time.

Hi, Kalina62! Thanks for your feedback! We wish you only victories and huge winnings! Best regards, iWildCasino

iWild Casino há 2 anos

Dr.What

10/10

Very good bonuses, without any scam or somethink like that. you can make full verifivcation uplaoded few documents and they do not ask for something more. I withdrawed my winning without any problem on next day.

Hi Dr. What! Thank you for rating our online casino! We wish you only victories and huge winnings! Best regards, iWildCasino

iWild Casino há 3 anos

Bloodborne99

1/10

A dishonest Casino. No Responsible Gaming tools . The finance dept does not operate every day as stated.
The player cannot opt for a cooling off period nor set limits.
The casino decides when to process withdrawal and does not process them daily as stated.
Any complaints are ignored as the Casino has ignored AskGamblers.

Hi, Bloodborne99! Regarding the freezing of your account, you have been told by Compliance that as long as there is money to withdraw, we cannot freeze your account. Best regards, iWildCasino

iWild Casino há 3 anos

magiskaglenn

1/10

Probably the worst casino out there. Limits you to 400 euro withdrawal per month. I won 12000 euros and got answered by their support they only accept 400 euros withdrawn per day, which would mean more than a month to withdraw all money. Stalling, stalling and stalling experts which they as well tell you they do. I would not recommend anyone to play on this site.

Hi, magiskaglenn! You may have confused the withdrawal information and misunderstood our support team. Players at iWildCasino can withdraw up to €1,200 per day. This information is written on our website. Best regards, iWildCasino

iWild Casino há 3 anos

Hitchcock

10/10

Really an amazing casino, this kind of casino is what I like, fast payouts! most important thing when playing, they offer good promotions, and many times I received free spins and bonuses from them, support is very fast with solving any issues, or providing information when things aren't clear. they have a good selection of providers also!
Great support for all matters

Thank you for rating our online casino! We wish you only victories and huge winnings! Best regards, iWildCasino

iWild Casino há 3 anos

LeBrilliant