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Cassino PlayAmo

Nossa classificação CasinoRank
6.6/10
CasinoRank
Classificação dos jogadores 327 Avaliações
Tempo de resposta às reclamações 109 Reclamações
2 dias média 109 Reclamações
O que gostamos
  • Disponível para celular e desktop
  • Permite apostas em moedas convencionais e criptomoedas
  • Grande variedade de caça-níqueis
  • Criptografia SSL
  • Imparcialidade comprovada
O que não gostamos
  • Suporte telefônico indisponível
  • Suporte via chat online indisponível em português
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Cassino PlayAmo

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.playamo.com/pt
Estabelecido em
2016
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Inglês, Russo, Alemão, Norueguês, Finlandês, Polonês, Francês, Português, Espanhol, Tcheco
Tipo de Cassino
Jogo Instantâneo, Celular, Crypto Casino

O Cassino PlayAmo é uma marca que tem como objetivo oferecer jogos de alta qualidade para jogadores ao redor do mundo. O site do cassino tem uma vasta seleção de caça-níqueis online desenvolvidos por algumas das melhores fornecedoras de software do setor de iGaming, como NetEnt, Play’n GO, Microgaming, Booming Games, Amatic Industries, Endorphina, Betsoft, entre outras. É possível jogar caça-níqueis valendo dinheiro em moedas convencionais e criptomoedas (Bitcoin, Dogecoin e Ethereum). Além disso, o site também tem jogos ao vivo com crupiês reais e está disponível em diversas línguas, como português. O Cassino PlayAmo é licenciado e regulado pelas leis de Curaçao e faz parte do programa de afiliados PlayAmo Partners.

Países e territórios restritos

No momento, o cassino não aceita jogadores de alguns países. A lista completa de países e territórios restritos pode ser consultada na seção “Mais detalhes do cassino”

Jogos virtuais

Os jogadores vão encontrar no Cassino PlayAmo os caça-níqueis mais populares desenvolvidos pelas melhores fornecedoras de software do setor de iGaming. Isso inclui alguns dos famosos jogos da Play’n GO, como Wild Blood e Wizard of Gems. No site do cassino também estão disponíveis jogos da Microgaming, como Mega Moolah, 5 Reel Drive e Avalon

Embora os caça-níqueis sejam a maioria, o site também disponibiliza outros famosos jogos de cassino. A seção de Roleta é particularmente diversa e conta inúmeras tipos — europeia, arábica, americana e francesa. Blackjack, Pôquer (Caribbean, Deuces Wild, Texas Hold’Em e muito mais) e Bacará são outras opções oferecidas no Cassino PlayAmo.

Jogos ao vivo

Para quem procura por uma experiência mais realística, a área de cassino ao vivo da PlayAmo dispõe de muitos jogos com crupiês reais. Nela, os jogadores podem escolher entre opções ao vivo de Roleta, Blackjack, Bacará e Pôquer, desenvolvidos por empresas renomadas do mercado, como NetEnt, Evolution Gaming, Pragmatic Play e VivoGaming.

Jogos para celular

O Cassino PlayAmo também pode ser acessado de qualquer lugar por diferentes tipos de dispositivos móveis. Quem deseja experimentar os jogos para celular pode simplesmente entrar no site utilizando smartphones ou tablets. Ou seja, não é necessário baixar nenhum aplicativo, pois a página do cassino mobile é totalmente integrada com a versão para desktop. 

Suporte

Além de oferecer excelentes jogos online, outra prioridade do Cassino PlayAmo é disponibilizar um serviço eficaz de atendimento ao cliente. E, de fato, essa é uma das grandes características do cassino. Os jogadores podem entrar em contato por meio do suporte via chat online, que funciona 24 horas todos os dias da semana. Entretanto, a opção está disponível em inglês, embora possam ser utilizadas plataformas de tradução. Por e-mail ou pelo formulário também é possível contatar a equipe do cassino. 

Segurança e imparcialidade 

O Cassino PlayAmo utiliza criptografia SSL para garantir segurança aos jogadores a todo o momento. Essa tecnologia está ativa em todas as páginas do site e, dessa forma, assegura que ninguém poderá ler ou decifrar informações confidenciais enviadas ao cassino. 

Além disso, o Cassino PlayAmo oferece jogos de cassino desenvolvidos apenas por fornecedoras de software confiáveis e que foram testados e auditados inúmeras vezes. Isso significa que todos eles utilizam um gerador de números aleatórios e, assim, produzem resultados imparciais.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino PlayAmo. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolvido
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolvido
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolvido
$875

Estatísticas de Reclamações

Resolvido 98
Valor médio $ 8,392
Duração média da reclamação 6 dias
Resposta média 2 dias

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Avaliação do jogador
8.1/10 327 revisões

Principais avaliações de nossos jogadores

I love Playamo Casino, it's definitely one of my top 2 places!! It has all of my favorite games, the winning and depositing is fair and withdrawal is quick too, which is awesome. They have a large variety of games, and the agents are always super friendly and helpful. The bonuses are decent, as well as having my own VIP manager, who btw - is absolutely lovely and always kind in giving me rewards and free spins!! I've been playing here for over 6 years and I have enjoyed it without any big let downs, hassles, or complaints
No complaints here

I don't have any dislikes or complaints about Playamo Casino.....there isn't anything bad I could possibly write about this online Casino, if I ever come across one I will be sure to let you guys know

Dear sunnybunny, What a fantastic review! We're thrilled that Playamo Casino is one of your top 2 places after over 6 years of playing, with no major letdowns. It's wonderful that you love our games, find winning and depositing fair, and appreciate the quick withdrawals. We're especially delighted that our agents are super friendly and helpful, and your VIP manager is "absolutely lovely" with rewards and free spins. Thank you for your incredible loyalty! Best regards, Playamo Casino Team

user avatar

I'm glad I found Playamo casino—it feels like I've hit the jackpot just by joining! Withdrawals take no time at all, the games are both fun and fair, and whenever I've reached out, their customer service team was professional, quick, and supportive.

Dear Tasik1982, What a wonderful sentiment! We're incredibly happy to hear that finding Playamo Casino feels like hitting the jackpot for you. It's fantastic to know that our withdrawals take no time at all, our games are both fun and fair, and that our customer service team is consistently professional, quick, and supportive whenever you reach out. Your positive experience truly makes our day! Best regards, Playamo Casino Team Источники

user avatar

Great range of games and was able to withdraw with no issues! Also great service from the VIP managers assigned. Quick responses and verification was smooth, haven't had an issue with withdrawals or deposits

There's withdrawal limits daily to monthly but shouldn't be too much of an issue unless you're winning crazy amounts, I did win big once but had to wait out the limits.

Dear jewds, What an excellent review! We're thrilled to hear you're enjoying our great range of games and that your withdrawals have been smooth. It's also fantastic to know our VIP managers are providing you with quick responses and great service, and that verification was hassle-free. We understand your point about withdrawal limits, but we're delighted you've had a big win with us! Best regards, Playamo Casino Team

user avatar

Great selection of games. Support is quick. Access to managers makes questions get answered quick. Payouts are the fastest of all casinos I have tried.

Dear Devongolf, Thanks for the awesome feedback! We're really happy to hear you're enjoying our great selection of games and that our support is quick. It's also fantastic that direct access to managers helps get your questions answered fast, and we're especially proud to be recognized for having the fastest payouts among the casinos you've tried. Cheers, Playamo Casino Team

user avatar

Playamo casino is hands-down my favorite now. The fast payouts alone are enough to keep me loyal, but their massive game selection and responsive, professional support are what truly set them apart. If you haven't tried it yet, you're missing out on something genuinely good!

Dear Ler1ci, We're absolutely delighted to hear that Playamo Casino is now your hands-down favorite! Your loyalty means the world to us, and we're thrilled that our fast payouts, massive game selection, and responsive, professional support are what truly set us apart for you. Thanks for the fantastic recommendation – we agree, others are missing out! Best regards, Playamo Casino Team

user avatar

I've had nothing but positive experiences at Playamo casino. Payments are swift, customer service is professional and easy to reach, and the diverse games available come with high RTP, making gameplay both rewarding and enjoyable.

Dear Zhelik, It's wonderful to hear you've had nothing but positive experiences at Playamo Casino! We're so pleased that our swift payments, professional and easy-to-reach customer service, and diverse games with high RTP are making your gameplay both rewarding and enjoyable. Your feedback is truly appreciated! Best regards, Playamo Casino Team

user avatar

Everything from signup to withdrawal went without a problem. I used iDEAL to deposit and jumped into some jackpot slots. After a small win of $150, I withdrew without delay. Playamo is fast, and support helped me understand how the bonus worked. Very happy with how smoothly it all went.

Dear Zildiska, Thanks for the awesome review! We're thrilled to hear that your entire experience, from signup to withdrawal, went so smoothly. It's great you enjoyed our jackpot slots and that your $150 win was withdrawn without any delays. We're also happy our support team could help you understand how the bonus worked. Your satisfaction with our speed and seamless process means a lot to us! Best regards, Playamo Team

user avatar

I mostly play on my phone, and honestly, not many casinos get mobile right. But Playamo is buttery smooth. The layout fits perfectly, even on my older device. Games load quickly, and everything feels super intuitive. There was a minor glitch where the balance didn’t update after a spin, but reloading fixed it.

Hey Valentin001, Thanks for the awesome feedback! We're thrilled Playamo runs "buttery smooth" on your phone with an intuitive layout, even on older devices. We appreciate you noting the quick fix for the balance glitch. Your great experience with mobile play means a lot to us! Happy gaming, Playamo Team

user avatar

Playamo runs smooth tho and deposits were instant. Withdrawals took a bit longer, but I got my funds so all good. Slots selection is nice, but damn some games are tight as hell.

Hey Levshi007, Thanks for your review! Glad to hear Playamo runs smoothly with instant deposits and that you got your funds, even if withdrawals took a bit longer. We're happy you're enjoying our slots selection. We appreciate your honest feedback! Cheers, Playamo Team

user avatar

I love the selection of games. I love the tournaments and all the promos. Playamo is so generous with bonuses. Playamo is super fast on withdrawals provided you have all your documents. I love the many denominations available to play and the weekly spins are always welcome. What I really love and am very grateful for is my beautiful VIP host DANA! She is the best VIP host I've ever had the privilege to know. So helpful, kind and caring. She treats you like you are family and is very attentive to my needs. She puts up with all my whining and always puts me in a better mood. Playamo is the best online casino I have ever played at and I have played at a lot of online casinos. I used to go to the casino in town and decided to try Playamo. Now I rarely go to the city. I love the fact I don't have to leave home and can play in my jammies. I think overall, my favorite thing about Playamo is my beautiful VIP host DANA. She makes a person not give up and always has kind words of encouragement!

I can't think of anything I don't like about Playamo. I really enjoy the games and prizes are pretty good. I look forward to my next play day and hope to win big.

Dear DORIE, Wow, thank you for such a heartwarming review! We're delighted you love Playamo's game selection, promos, bonuses, and fast withdrawals, especially playing from home. Your incredible praise for your VIP host, Dana, truly stands out – she's amazing, and we'll share your kind words. We're so glad you're enjoying your time with us! Warmest regards, Playamo Team

user avatar

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