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Cassino PlayAmo

Nossa classificação CasinoRank
6.6/10
CasinoRank
Classificação dos jogadores 327 Avaliações
Tempo de resposta às reclamações 109 Reclamações
2 dias média 109 Reclamações
O que gostamos
  • Disponível para celular e desktop
  • Permite apostas em moedas convencionais e criptomoedas
  • Grande variedade de caça-níqueis
  • Criptografia SSL
  • Imparcialidade comprovada
O que não gostamos
  • Suporte telefônico indisponível
  • Suporte via chat online indisponível em português
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Cassino PlayAmo

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.playamo.com/pt
Estabelecido em
2016
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Inglês, Russo, Alemão, Norueguês, Finlandês, Polonês, Francês, Português, Espanhol, Tcheco
Tipo de Cassino
Jogo Instantâneo, Celular, Crypto Casino

O Cassino PlayAmo é uma marca que tem como objetivo oferecer jogos de alta qualidade para jogadores ao redor do mundo. O site do cassino tem uma vasta seleção de caça-níqueis online desenvolvidos por algumas das melhores fornecedoras de software do setor de iGaming, como NetEnt, Play’n GO, Microgaming, Booming Games, Amatic Industries, Endorphina, Betsoft, entre outras. É possível jogar caça-níqueis valendo dinheiro em moedas convencionais e criptomoedas (Bitcoin, Dogecoin e Ethereum). Além disso, o site também tem jogos ao vivo com crupiês reais e está disponível em diversas línguas, como português. O Cassino PlayAmo é licenciado e regulado pelas leis de Curaçao e faz parte do programa de afiliados PlayAmo Partners.

Países e territórios restritos

No momento, o cassino não aceita jogadores de alguns países. A lista completa de países e territórios restritos pode ser consultada na seção “Mais detalhes do cassino”

Jogos virtuais

Os jogadores vão encontrar no Cassino PlayAmo os caça-níqueis mais populares desenvolvidos pelas melhores fornecedoras de software do setor de iGaming. Isso inclui alguns dos famosos jogos da Play’n GO, como Wild Blood e Wizard of Gems. No site do cassino também estão disponíveis jogos da Microgaming, como Mega Moolah, 5 Reel Drive e Avalon

Embora os caça-níqueis sejam a maioria, o site também disponibiliza outros famosos jogos de cassino. A seção de Roleta é particularmente diversa e conta inúmeras tipos — europeia, arábica, americana e francesa. Blackjack, Pôquer (Caribbean, Deuces Wild, Texas Hold’Em e muito mais) e Bacará são outras opções oferecidas no Cassino PlayAmo.

Jogos ao vivo

Para quem procura por uma experiência mais realística, a área de cassino ao vivo da PlayAmo dispõe de muitos jogos com crupiês reais. Nela, os jogadores podem escolher entre opções ao vivo de Roleta, Blackjack, Bacará e Pôquer, desenvolvidos por empresas renomadas do mercado, como NetEnt, Evolution Gaming, Pragmatic Play e VivoGaming.

Jogos para celular

O Cassino PlayAmo também pode ser acessado de qualquer lugar por diferentes tipos de dispositivos móveis. Quem deseja experimentar os jogos para celular pode simplesmente entrar no site utilizando smartphones ou tablets. Ou seja, não é necessário baixar nenhum aplicativo, pois a página do cassino mobile é totalmente integrada com a versão para desktop. 

Suporte

Além de oferecer excelentes jogos online, outra prioridade do Cassino PlayAmo é disponibilizar um serviço eficaz de atendimento ao cliente. E, de fato, essa é uma das grandes características do cassino. Os jogadores podem entrar em contato por meio do suporte via chat online, que funciona 24 horas todos os dias da semana. Entretanto, a opção está disponível em inglês, embora possam ser utilizadas plataformas de tradução. Por e-mail ou pelo formulário também é possível contatar a equipe do cassino. 

Segurança e imparcialidade 

O Cassino PlayAmo utiliza criptografia SSL para garantir segurança aos jogadores a todo o momento. Essa tecnologia está ativa em todas as páginas do site e, dessa forma, assegura que ninguém poderá ler ou decifrar informações confidenciais enviadas ao cassino. 

Além disso, o Cassino PlayAmo oferece jogos de cassino desenvolvidos apenas por fornecedoras de software confiáveis e que foram testados e auditados inúmeras vezes. Isso significa que todos eles utilizam um gerador de números aleatórios e, assim, produzem resultados imparciais.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino PlayAmo. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolvido
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolvido
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolvido
$875

Estatísticas de Reclamações

Resolvido 98
Valor médio $ 8,392
Duração média da reclamação 6 dias
Resposta média 2 dias

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Avaliação do jogador
8.1/10 327 revisões

Principais avaliações de nossos jogadores

I like how simple the app is to use. No clutter, no confusing menus. I stick to blackjack mostly, and the experience has been smooth. I’ve even recommended it to a couple of friends.

Hello Ducen999, Thank you for the review and for recommending us to your friends! That is the highest compliment we can receive. We are thrilled to hear that you appreciate the simplicity of our app. keeping the menus clutter-free is a design priority for us, so it's great to know it makes your blackjack sessions smooth and enjoyable. Cheers, Playamo Casino Team

user avatar

Downloaded the app and haven’t looked back since. It’s smooth, no glitches. And of course, I can do everything from my phone, like deposit, play, and cash out. Perfect for when I’m chillin’ on the couch or stuck in traffic. Bonus drops are fun, and withdrawals hit fast. Feels like they really thought this one through.

Hi there, Jam1ji, "Perfect" is what we strive for! Thank you for the awesome feedback on our app. We’re so glad it’s running smoothly for you and that you’re enjoying the bonus drops and fast withdrawals. Whether you're on the couch or (hopefully a passenger!) in traffic, we're happy to be your entertainment choice. All the best, Playamo Casino Team

user avatar

The whole process here feels reliable and professional. I’ve tested both deposits and withdrawals, and everything was processed smoothly. Support is always there on live chat and actually helpful. The bonus offers make playing more fun and give you good value.

Hey J3rembo, Thank you for the kind words! We’re thrilled to hear that you find our process reliable and professional. It’s great that both your deposits and withdrawals went smoothly and that our live chat team was there to help when you needed them. Sincerely, Playamo Casino Team

user avatar

Small Wins Add Up
Been playin for 3 weeks, and even tho I don’t hit big jackpots, I get like $20 here, $30 there... just enough to keep the excitement alive. Withdrawals under $100 go super fast too.

Hello Turbins, Thank you for sharing your experience! We love hearing that those consistent small wins are keeping the excitement alive for you. It’s also fantastic to know that your withdrawals are being processed super fast—that’s how it should be! Cheers, Playamo Casino Team

user avatar

As someone who loves strategy games, I spend most of my time on baccarat and blackjack. The game interface is super intuitive. You can really get into a rhythm.

Hi Yab111, Thanks for the review! It’s great to hear from a strategy fan. We’re really happy that our baccarat and blackjack tables are hitting the mark for you. Designing an intuitive interface that helps you get into that winning rhythm is exactly what we aim for. Good luck at the tables! Best regards, Playamo Casino Team

user avatar

Great casino, there are tons of game options to choose from, the VIP service I've received is top-notch - my VIP manager Ilona, is always readily available, she is personable and so pleasant to deal with, and very prompt in responding to any requests. The bonuses, perks, and great! Love this casino, and I definitely continue to use it because of their great service to their players.

No complaints at all. Any issues or inquiries I've had are always immediately dealt with or answered around the clock. I have no dislikes about this site at all.

Hi jschuster, Thank you so much for this incredible 10/10 review! We are absolutely thrilled to hear about your top-notch experience. We are especially proud of our VIP team, and it's wonderful to hear that Ilona has been providing such personable, prompt, and pleasant service. We will be sure to pass your high praise along to her! We're so glad you're enjoying the games and bonuses, and we look forward to continuing to provide you with great service. All the best, Playamo Casino Team

user avatar

Got my snacks, got my phone, got my game on. Simple pleasures. The variety of slots keeps me hopping from one to another. Payouts are solid and PayPal is my best friend here. Could use a couple more novelty games for laughs. Overall this place is my weeknight escape without even leaving my sofa 🤗

Hey there, MacMaw, Thanks for the great review! We love the sound of your setup—snacks, phone, and games sound like the perfect weeknight escape! We're so glad you're enjoying the slot variety and our solid, easy payouts via PayPal. We also really appreciate your suggestion for more novelty games for laughs—that's a fantastic idea, and we'll be sure to pass it along to our games team. Cheers, Playamo Casino Team

user avatar

I don’t spend hours playing, but when I do, I like it to be worth my time. This casino does not confuse me by countless numbers of pop-ups or other kinds of gimmicks. I’d enjoy more themed tournaments, but for casual play, it’s spot on. Always a friendly vibe when I log in.

Hello Gil3rmo, Thank you for sharing your feedback! We're so happy to hear that our platform is "spot on" for your casual play and that you appreciate the friendly vibe without disruptive pop-ups or gimmicks. We also want to thank you for your suggestion regarding more themed tournaments; that's excellent input, and we will share it with our promotions team for consideration. Kind regards, Playamo Casino Team

user avatar

I’ve played on many platforms, but here I feel luck’s actually on my side. The interface is easy to navigate, no endless clicking just to start a game. Customer support is quick and polite, even at midnight. The slots have this nice mix of classic and modern themes that keep it fresh. Totally recommend!

Hi Rodr1, Thank you for the wonderful recommendation! We're so glad you feel like luck is on your side with us. It's fantastic to hear that you find the interface easy to navigate and, most importantly, that our support team has been quick and polite, even at midnight! We're also happy you're enjoying the fresh mix of classic and modern slots. Sincerely, Playamo Casino Team

user avatar

Wow, a casino site that doesn’t crash every 10 mins. What a concept! 😅 Deposits are smooth, slots are chill, even played some virtual football. Nothing revolutionary, but hey, it works. Would love a darker theme though—white screen blinds me at night.

Hi Drofs1, Thanks for the great review! We had a good laugh at your comment—a site that doesn't crash is definitely the goal! We're glad your deposits are smooth and that you're enjoying the slots and virtual football. We also appreciate your suggestion for a darker theme; that's a great idea to make nighttime play easier on the eyes, and we'll pass it to our design team. Cheers, Playamo Casino Team

user avatar

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