Casoo Casino

Casoo Casino - Problem with my witdralaw

€600

At first, I had trouble getting verified because they wouldn't verify my card, and when I did, they now refuse to withdraw. I have emails for everything I want to send you. They lie that I deposited 20 euros and the required turnover is x3 for me to withdraw, but in fact, my last deposit was 50 euros, which I turned over to 3,000 euros. They lie and do everything to withdraw it. I want the prosecutor's office to investigate this casino. Today they wrote me an email saying I canceled the withdrawal and to request a withdrawal again, which is not true because I didn't do anything. Yesterday I only deposited 20 euros to play and did nothing else, and they are cheating and writing that I canceled the withdrawal. They are liars and fraudsters who rob people.

Casoo Casino - Deposit not on my casino balance

€3000

I made a deposit on 19/03 but it is still not on my account. The payment provider - Mifinity - was already verified last year.

In the beginning, Casoo kept telling me they were investigating it. After sending the proof of the deposit, they now say they are waiting on an answer from Mifinity.

And this is now going on for a few days while I hot a reply from Mifinity within a few hours.

Casoo is just keeping me hanging on....I played there a lot a few months ago, and this problem started when depositing for the first time after I took a break...

I hope you take this seriously. Something very rotten about this...greetings...

Casoo Casino - Does not give 36Euro

€27

Hello, I deposited yesterday 36€ on casoo and they dont give me my money. I play every day and my transactions via Credit Card are arriving within seconds but on casoo888 im waiting now 12h.
They are lying and playing with me in the livechat and they don't care about my situation.
They are telling me it's in a few mins there and I should contact them 1h later If it's not there. So I did 5 times and they can't do anything. It's just sad and a shame.

And something like this happend to me like 10 times on Casoo but after 1-2h the money was there. But now nothing. Really bad service and buggy website.

€36

Estatísticas de Reclamações

Resolvido 4

Valor médio $ 1,067

Duração média da reclamação 0 horas

Resposta média 0 horas

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Avaliação do jogador

9.6/10 ● 168 revisões

Principais avaliações de nossos jogadores

ing_bakken

10/10

I was able to make the most of my weekend reload, thanks to Casoo's active email notifications. I love that they always remind me of bonuses that I can use to make my gameplay more exciting and fruitful. Forever choosing Casoo as my go-to platform, especially for slots!

konstalampsaa

10/10

Casoo has never failed me whenever I play games here. everything loads so fast on this site, especially its live dealer games. Despite them being in high-quality video streaming, I've never experienced any lags when playing. another thing I like about casoo is that its site is mobile-optimised, making it easy to play games on the go.

leenaen69

10/10

At Casoo, I feel like exploring the universe with their unique way of giving bonuses. but ultimately, I love that they are generous when it comes to giving them. just now, I received my first-ever weekly cashback at Casoo! ready to play and win some more.

ngeowpshih

10/10

Casoo is the only platform that makes me excited every time i visit their site, maybe it's the great site design. Also, it was fun exploring live casino games here! From blackjack to modern ones like bac bo and lightning roulette, they got it all.

Bluejasmine

9/10

Hello Casoo,
Big thanks to live support. By mistake I canceled my bonus and all amount poof'ed, because I didn't end my wagering.
Martin returned my amount, even if mistake was from my side.
Also I really like their loyalty program. New level = new prize.
Casoo never forgets about you.

Navigation could be a bit better. IT took me sometime to find my bonuses and my deposit history. But once you get use to it, there shouldn't be any problems.

Aagard

10/10

Registration is super easy and quick - so is depositing. Made my first two deposits with welcome bonuses (100% match + 100 free spins). No luck. They also have 3rd and 4th deposit bonuses, but last time made a clean deposit. Won big! From 800 nok deposit made 12.000 Nok, stopped, ordered a withdraw and added my documents. My account was verified within 15 minutes and withdraw accepted shortly after. I was very surprised by this efficiency, because I recently won big in other casino (won't mention names :)), but they xxxx me around for ages.
game selection, theme, design and customer support is very good as well.

Some games are really slow and few don't open at all.
Document addition is tricky, because system won't accept some file formats.
Minor issues in overall great experience.!!! Thank you, Casoo.

bello69

1/10

Well there is a lot of slot game providers and webpage is lovely and lot of payment options and they accept players from all around the world!! Hurraa for that

Chat available few hours per day, bonus system isn't fair at all and you have to wait answer for any question many days and when you get answer they haven't answered for you question at all, they just made up some common casino terms and be patience. Yes, that is what they ask from you all the time and I can tell you that patience wont help you in this casino that's for sure. Advice! Dont try your luck with Casoo!

Dear Bello69, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. Kind regards, Daniel

Casoo Casino há 6 anos

natanielox

1/10

I like the easy navigation on the website, some games are very good, good few deposit methods and that all about positive experience. It is very hard to write anything more about that casino from positive side.

All amatic games are not working completely in the evening time. No chat available, waiting few days to setup deposit limits. Just another casino with completely nothing special.

Dear Natanielox, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. The deposit limits on your account were set immediately after the message reached the appropriate department and we are sorry if you though that took too long to be processed. Kind regards, Daniel

Casoo Casino há 6 anos

kwaterowski

9/10

A lot of games here and live support always friendly and quick to respond. They give glimmer that is changeable for free spins. All around if you want to have good experience and win - than casoo is must play. Simple, effective, customer friendly and most importantly - profitable. Big thumbs up! :)

Damianx152