Cassino Betsson

Betsson Casino - No way to use my deposit payment method for withdrawals, no further help and updates after 4+ days

R$4070

I am not sure if this is a genuine problem or just poor public relations from Betsson Casino. I saw that Betsson seemed to have a good reputation so I joined this week. As it was, I got lucky on my first day and decided to withdraw some of my winnings as I used a Visa credit card to pay money into the casino and wanted to use the same method to withdraw. Instead, when I tried to withdraw money, I found that there was no way to do it. Every option was blocked. I spoke to chat who said that it was an issue they were aware of and their team would contact me. I waited a day and was not contacted so again spoke to chat a day and got the same response. No one from the casino has contacted me in the last four days. I am therefore not sure why they are so highly rated. Up until this experience, I thought they seemed like a good casino.

I have been playing casinos for almost 20 years and have never struck this problem as I usually check the reputation of a casino first. I would like to know when or if I can withdraw my winnings. I have attached screenshots that I took today.

Regards

Basil < surname removed >

Betsson Casino - Problem with withdrawal and payment method

$300.2

Just want to say I'm full verified in this casino, and have verified many payment options there. I was depositing few times here with mifinity option, now I cannot withdrawal my founds with mifinity, because when I'm trying this, error happens. Casino don't want to withdrawal with another option, even when this is not my fault, they delaying me all the time, and they don't know how to fix this, but still refuses to pay me with another option: verified bank transfer. Waiting now 4 days, when ewallet option should take 1 hour withdrawal...

Betsson Casino - Delayed payment

zł1250

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

Betsson Casino - Locked account with ongoing bid and no option to cashout

S/.1670

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

Betsson Casino - Did not receive the amount withdrawn after a week

S/.28000

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Betsson Casino - Verification taking more than 9 days

€78.4

On September 10th, betsson has frozen my account and did not provide any reason, and on September 13t they have requested enhanced verification documents. I was fully verified before this with my identification proof of address and payment method uploads.

I have provided requested additional documents to Betsson on Sep 13th, and they have requested additional documents 5 days ago from today, which i have provided right away again.

Since then, there hasn't been any update on the status of the verification, and my fund has been sitting in their casino for 13 days since they have blocked my account. Please help to resolve this issue. I was very patient up to this point, because I thought additional documents were going to be approved within 1-3 days from the submission but it has been 5 days since I provided additional documents and 9 days since I have provided initially requested documents.

Betsson Casino - My payment does not arrive

$4679

Goog morning. Its several weeks of waiting but the payment does not arrive. The casino does not responde to my emails despiste sending what is necessary for my attention. On many occassions and through varios channels ask for help but I have no solution until toda. Thanks for your help. I hope they can solve it soon

Rejeitado

S/.1646

Betsson Casino - Three delayed payments

Hello AskGamblers Team,

Firs of all, sorry for my English! I’m from Perú :D

This has been my first soccer betting season, I’m kind of sad because I didn’t have many lucky until the finals, when I won a recovered all my bets on the season and even won a little bit more but... on May 16 I did the first two withdrawals visa card transfer transactions for S/ 200 and S/60 (around US$ 70). The transactions were been approved. I supposed to receive the money transfer within 3-5 business us every time. I have the codes of both transactions if it’s necessary to show.

This is the first time that I have this kind of issues since I’m a Betsson user, today is 29.05.2021 and still no payment. It’s also kind of sad because I used my credit card and I was counting with that money, they said that they money goes to the card that you used to charge money and now I'm kind of worried because I have to pay that bill.

I wrote to the chat many times saying my issue, they sent me to the email support.

I sent all the information and they answered after 7 days requiring info that I’ve already sent when I wrote for the fir time but even with that today may 30 no answer.

I really need the money, on the chat they said to me something like “We’ve already paid you, talk with you bank” and it’s kind of sad in the way that how can I talk with my bank with no information about the payment, even with that... why do I have to take care the issue? When they send me to talk with my bank with no more info about it it’s like nobody cares.

On Sunday may 22, I did the last withdrawals visa card transfer transactions for S/ 230 (60 US$) and the problem it’s the same. Before making that withdrawal, I talked to the chat and they said to me that it was necessary to send the money to the same bank, even when I talked to them about the problem with the first two amounts.

In total, it’s like I’m losing S/ 490.00, the total amount for the 3 withdrawals visa card transfers transactions

I hope you can help me with this issue, I think it’s just about bad information. I have all the papers to prove what I’m saying and I’m opened to talk about solutions.

Thanks AskGamblers Team

Betsson Casino - Seven delayed small payments

S/.490

Hello AskGamblers Team,

I did a 7 withdrawals visa card transfer transaction us usual for 25 GBP (total 175 GBP) on JAN 16,17,18 and19 / 2021 . The transactions were been approved. I supposed to receive the wire transfer within 3-5 business us every time. I have been playing at betsson casino for a while now and always liked playing there.

Today is 06.02.2021 and still no payment. They asked me for bank statements and i sent it. Тhen I received a e-mail that I will receive an answer within 1-3 working days. Аfter 4 days because I did not receive an answer I wrote a new e-mail and asked them " is there any update. On the same day I received an answer from them that they still looking into this with their provider and once they have any news I will be the first to be informed immediately. But still no answer and payments.

I am looking for Your help AskGamblers, because I made a few more withdrawals in the past few days I hope this problem is solved and I have no problems with my new withdrawals too.

£175

Estatísticas de Reclamações

Resolvido 19

Valor médio $ 2,033

Duração média da reclamação 9 dias

Resposta média 2 dias

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Avaliação do jogador

7.6/10 ● 164 revisões

Principais avaliações de nossos jogadores

cinus706

10/10

Bettson is a realy good and fair casino I recommend you to try it out. Bettson have a very big collection Games about 18 different game providers and they get every week new games.
I tried this casino because I thought "wow nice welcome package" so I registered and deposit there the first time.
They have a lot of different deposit methods and I don't had any problems on my deposit. I used first trustfully, all perfect. Tried later other methods too never had any problems. On your first deposit you get 100% bonus + 200 free spins in book of dead. They credit you every day when you log in 20 free spins the next 10 days and that's for a deposit from 10 euro! For beginning that's enough. 10 Days to try out the Casino have fun and with a little bit luck win some cash. One more thing I really like on Bettson, if you deposit 10 euro any day this week you will get 20 free spins on the next friday because they have a promotion called free spin club. The free spins will be credited each friday at 16:00. From time to time Bettson offers more Free spins on new games. If you have deposited in the last 6 months you will be able to claim them. Your withdraws transfered very quick to your bank account or ewallet. The design of the site is very good i like it and the servers works very good never had any laggs while playing. And if you have any problems or questions, Bettson have a very professional and friendly support team. They can help you in every situation. Bettson have a very nice and user friendly android app too. But that's not all you can also try out Bettson poker just download it on the website and you will get free rolls every day for joining free poker tournaments. On the most quick spin games you can claim Token for getting successe. With this token you can buy in the bonus round from a lot of quick spin games. I dislike really nothing on Bettson one of the best casinos on the market

Mr.Santoro

9/10

I am very satisfied with this casino, especially withdrawals ... how quick they are. Chat service is always there and always helpful. Bonuses are quite good as well. So, I can only recommend it.

There is not much in this casino to be disliked, only few times a game didn't load. But that is no complaint at all. The casino offers everything for the players necessary.

Stillix

6/10

Easy to use, many playgrounds tables, fast transfers, lots of possibilities to win and no problem with login and functionality of servers. :) Nice start bonus.

I think it is only expensive like others Pay To Win games but is chance much more to win than other slots. I think there is no more negatives. maybe more bonuses.

hiphoppimp

10/10

Usuário inativo

há 6 anos

9/10

Good !!!!!!!!!!!!
Fist I like it's proven fair casino I can see a lot good reviews and they offer sportbets also I like it! : ) They allows players from Bulgaria. I am happy can play in fair casino.

Bonuses are not good, loyal program and design of website is old they need to improve it, also need to grow just because they are top fair brand for me and need to improve, to become more modern website, fast and good extras for long term players will be nice! :)

ThouArtLord

8/10

Easy to use, many playgrounds tables, fast transfers, lots of possibilities to win and no problem with login and functionality of servers. :) Nice start bonus.

I think it is only expensive like others Pay To Win games but is chance much more to win than other slots. I think there is no more negatives. maybe more bonuses.

catapultaudio

9/10

It often seems easier to review casinos you have a bad experience with, I know for me it’s those negative experiences which make me want to come on here straight away and have a bit of a vent … sometimes you forget about the casinos where you’ve just played, had fun, no real stress… in some cases I even forget to go back and play at such casinos for a while!

So, with these thoughts in mind I figured it was only right to drop a note on here for Betsson when I saw they were voted the AskGamblers best casino. Whilst it’s not my absolute favourite, they definitely deserve credit for doing things the right way. Their website has been updated several times over the years since I started playing with them and is currently looking better than ever, I especially like the look on my laptop where the large screen is used fully, unlike many other sites that just stick to a portion in the centre of the display.

Game selection here is far more varied than a lot of places too, especially if you don’t want to spend your whole evening just playing slots. There’s a huge number of variants of each of the table games, the live casino is much bigger than most with a large number of different providers offering tables, and you have extra stuff like the sportsbook and poker room as well, giving you many options of what you can do with your balance if you choose to deposit your money here.

Withdrawals are really quick here, it’s been a while since I made one but remember them arriving in my Skrill in under an hour every time, and I’m told that they are even faster now … that’s really important to me, I hate having to wait days for a withdrawal and won’t play anywhere past the welcome bonus phase if there is a huge pending/reversible period usually, unless the casino is really outstanding.

All of this should come as no surprise really being as this is one of the largest casino brands around, you have to give the big boys some credit when they do well though I think!

Only downside I can think of really is the welcome bonus is now pretty rubbish.. I’m sure it was much better back when I first joined this casino, up to 200 free spins wager-free might be OK if you could play them on a half decent game… you have to wager £200 on one of a handful of games in order to receive the spins, so wouldn’t it be fairer if you could also use your spins on any one of that same handful of games?

Svenson79

9/10

Betsson have good providers for slots and another Art of Game. The software is excellent, with never Failure in Games. The support is ok. The handling in the casino I find simple and clear. The bonus is ok and the bonus therms standard.

phillias

10/10

This casino is OK which it's pretty good selection of games and helpful however unsuccessful live chat in my case. The layout of the casino is also ok

Yes, as I said - haven't won here. There are good days, there are bad days, but somehow I always get on the bad day here.
But complaints about not winning big in casino world is like complaining about water being wet. There is no point. Just hope for the best :)

Element-Ion