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BaoCasino

Nossa classificação CasinoRank
1/10
CasinoRank
Classificação dos jogadores 73 Avaliações
Tempo de resposta às reclamações 11 Reclamações
1 dia média 11 Reclamações
O que gostamos
  • Sem limites de retirada em alguns métodos de pagamento
  • Vários métodos de retirada disponíveis
  • Design agradável para celular
O que não gostamos
  • Restrições para alguns países
  • Suporte via chat online indisponível em português
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de BaoCasino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.baocasino.com/pt
Estabelecido em
2019
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Inglês, Alemão, Português, Espanhol, Francês, Russo, Japonês, Finlandês
Tipo de Cassino
Jogo Instantâneo, Celular, Crypto Casino

O BaoCasino é um cassino online em que os membros podem desfrutar de jogos caça-níqueis, jogos de mesa, cripto jogos, além de cassino ao vivo. O cassino conta com vários fornecedores de jogos que incluem grandes nomes como: NetEnt, Play'n GO, Quickfire, Yggdrasil Gaming e Amatic. Além de português, o site tem suporte em vários idiomas (como inglês e espanhol) e pode ser acessado instantaneamente por meio de um navegador da web ou pelo cassino para celular. O BaoCasino é licenciado e regulado pelo governo de Curaçao. 

Países e territórios restritos

O cassino possui algumas restrições de países. A lista completa de países restritos/permitidos pode ser encontrada em “Mais detalhes do cassino”.

Jogos Online

Os jogadores que gostam de caça-níqueis de vídeo contam com uma grande variedade jogos e cada um deles pode ser facilmente identificado pelo seu software. Alguns dos mais famosos podem ser encontrados aqui, incluindo NetEnt, Play'n GO e Quickfire. Para facilitar a navegação, o mecanismo de busca permite filtrar os resultados por fornecedor ou jogos favoritos. Entre os títulos estão incluídos os caça-níqueis Starburst, Twin Spin, Dead or Alive, Vikings Go Berzerk e o Reactoonz

Há também, é claro, alguns jogos de mesa para jogadores que querem apostar em algo diferente. Existem vários jogos de blackjack e roleta, além de jogos de pôquer como o Casino Stud Poker e o Cassino Hold'em. 

Finalmente, quem gosta de apostar com cartas pode experimentar a seleção de jogos de vídeo pôquer disponível. É possível acessar jogos como Aces and Eights, Aces and Faces, Bonus Deuces Wild e Joker Poker. 

Cassino ao vivo

O BaoCasino também conta com um cassino ao vivo que inclui jogos em tempo real da Evolution Gaming. Os crupiês organizam os jogos ao vivo, 24 horas por dia, incluindo Blackjack, Roleta e Dragon Tiger. 

Jogos para celular

O site está disponível para ser acessado de qualquer lugar. Assim, os membros podem fazer login e jogar em seus dispositivos móveis, smartphones e tablets. Os jogadores não precisam se preocupar em fazer o download de um aplicativo. Para a sua experiência ser perfeita, os jogos já estão otimizados para navegador móvel.

Suporte

Os jogadores que precisam de ajuda e assistência podem utilizar o suporte via chat online do cassino, tanto pelo computador quanto por dispositivos móveis. O atendimento está disponível 24 horas por dia, 7 dias por semana. No entanto, esse recurso não é oferecido em português. Além disso, ainda é possível usar o formulário de contato online e enviar um e-mail para suporte adicional. 

Segurança e Imparcialidade

Quando se trata de segurança, o cassino usa um alto nível de criptografia SSL e métodos de firewall. Os dados confidenciais são sempre criptografados antes de serem transmitidos pela internet.

Eles também usam um gerador de números aleatórios para garantir aos jogadores a certeza de que os jogos disponíveis aqui são imparciais.  

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre BaoCasino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Closed my account with €5,000 balance accusing me of 'money laundering'
Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.
staus Rejeitado
€5000
Declined withdraw - Submitted everything asked
So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)
staus Rejeitado
Delays/Excuses For Withdrawal
I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.
staus Resolvido
$8000

Estatísticas de Reclamações

Resolvido 6
Valor médio $ 1,748
Duração média da reclamação 45 dias
Resposta média 1 dia

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Avaliação do jogador
8.4/10 73 revisões

Principais avaliações de nossos jogadores

Tons of providers to choose from so the gaming is really good as well! I appreciate the layout that is violet but not too dark! Fast loading site, not much hassle for me.

The site offers many payment methods, but I really have longer waiting time for credit cards. :( But it is not much problem because my winnings are still given. Just an issue I would like to raise

Dear LAURUS22, Many thanks for your kind words about our casino! We appreciate your review. Please, note that that funds are credited to your card during 3-5 of business days after request processed. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, BAO Casino team

user avatar

I have been a regular player at a few casinos in the past and am always a little sceptical as an Australian player. I have been playing at Baocasino for a while and have had a few really good wins! They offer good rewards for regular members and great ones for VIP members if you reach that level which I have been fortunate enough to reach.

Lots of games I haven't played before and lots of my favourites that I have played in the past on here and the customer support staff are always super helpful for whatever you need!

Withdrawals are where I am usually the most judgemental but have had no issues with Baocasino, really fast verification and I receive payouts to my bank account within 24hrs of them processing a withdrawal with the longest withdrawal still only taking 48hrs.

Can't say a bad word about these guys, and I've never said that about a casino in my life.

100/10 would recommend!

Not so much a dislike but there could be more tournaments, I love a good tournament and bao has some really good ones but would like to see them just a little more frequently!

Dear NIMZUS, Thank you for such a kind review of BAO Casino. Our support team together with the VIP department go out of their way to provide such loyal players as you with the best experience. We are also delighted that you like our bonuses and loyalty program. Hope you'll keep playing and winning with us ;) Moreover, we have 2 active tournaments https://www.baocasino.com/promotions: •‘Drops & Wins’-The Global Tournament from Pragmatic Play •Netent Campaign We'll make sure that you have only pleasant experiences and wish you lots of winnings from now on ;) Warm regards, BAO Casino team

user avatar

So many possibilities in this casino, both deposit and withdrawal. Very friendly and nice mannered customer service. All the games are working always properly. Great casino.

In my humble opinion there should be more cashback options, especially for players who are playing more often there. But overall the casino so well made it is just merely a suggestion.

Dear NEDEL4O, We are grateful for posting such a positive review and mentioning the variety of our deposit and withdrawal methods, our friendly support team and the excellent functioning of the games. Thank you for your suggestion regarding the cashback option! Our team works on developing our bonus system and will take your opinion into consideration. Moreover, we are eager to remind that BAO Casino rewards our VIP players with monthly cashback depending on the level reached. We are looking forward to seeing you again! Wishing you good luck! Sincerely, BAO Casino team

user avatar

First time to do a review for this casino since I am just a new member, been playing here constantly for three days now. All seems to be running smooth especially the slots. Fun themes to choose from, nice experience so far.

Baocasino is pretty decent, but do expect some delays for withdrawal requests if connected to your MasterCard. Not really a bother to me as long as the payout is just a small amount. In terms of layout I am not much a fan, it is cute but does not really entice male players like me, in my opinion. Design does not get in the way of my game, so it's all good.

Dear ABRAMRUOCVO, We are very pleased, to hear such words about our online casino and thank you for your time for making a good review. We are really sorry that you faced the inconvenience of long payments. Hope to explain the cause of this issue briefly. All withdrawal requests are processed on the first come, first served basis. According to our terms and conditions, the period of processing requests for withdrawals is from 0 to 48hours but our finance department always try to do everything as fast as it possible. Moreover, we always send email with the cause if there are problems with the cashout to prevent misunderstandings. We hope you'll continue having the best experience with us and wish you lots of luck! Warm regards, BAO Casino team

user avatar

This casino has been by far my favourite for quite some time now. I love the selection of games, friendly customer service and the bright interface of the casino. Quick and easy verification and withdrawals too :)

This casino has just changed the minimum deposit from $5AUD to $25AUD. The low minimum deposit used to be one of my favourite features and is what kept me coming back :(

Dear LISSYZFX, We are grateful for your kind words about our online casino! It means a lot to us! We are delighted that you like playing in our casino and satisfied with each moment. We are doing everything possible to create a comfortable playing environment for our players. Hope you'll keep playing and winning with us in spite of the increased an amount of minimum deposit. Thank you for your trust! Best regards, BAO Casino team

user avatar

Great selection of the most thrilling and rewarding slots, professional website layout and having a personal manager enables efficient and effective communication for any queries i may have. Definitely my favourite online casino!

Dear FEE3280, It is such a pleasure for us to hear that our casino managed to become your favourite one. We tirelessly strive to enhance our website in order to provide each player only with positive emotions and fantastic experience. Let the luck always be with you! Best regards, BAO Casino team

user avatar

Very fast verification,more bonuses and frendly support. It is quite good brand for me. I feel I'll leave so much money here. The website is so easy to use. Thank you BAOCASINO.

Dear GRIGOR, Our team is sincerely happy that our website appeals to you. We are doing our absolute best to provide you with qualified and fast assistance, and the most satisfying experience for you. We recommend checking your emails regularly so that you do not miss out on our gorgeous promotions and tournaments. Wholeheartedly wishing you lots of luck! Best regards, BAO Casino team

user avatar

Customer service is amazing! response to my queries almost immediate. Document verification completed in timely manner quicker than any other casino I have been on. Withdrawal was amazingly quick. Received winnings the very next day ant that was through a bank transfer, all other casinos I have played seem to drag the process out. I totally recommend Baocasino as a honest and trustworthy organisation. Other casinos take note, keep up the good work guys.

Dear MATYMON, We appreciate you taking time and saying such kind words about your experience at our online casino. Our team is very happy to hear that you mentioned a good work of support team, fast withdrawals and verification process. We will continue striving for making our services better and better! Thank you for staying with us! Warmest regards, BAO Casino team

user avatar
Usuário inativo
8/10

Not so fast cashout but fast verification, also so fast deposits and gameplay in any slot.
Good design of website and fast, search for slots can be much better, I like also loyalty program, rare but good tournaments, hit sometimes good in slots, sometimes maybe bad days I don't know hit not that much and losing all money but I think is fair casino.
Good support sometimes need to repeat and repeat in chat to understand and they not believe website get bugs like bonus buys in may slots but I lost small money with that bugs don't care at all :)
I like it comparing other casinos like that and will continue maybe to play in this casino will see...

Will be nice if they working to improve it and remove that bugs I buy bonuses with bonus balance that is not allowed but hey this is sticky bonus and after get notification in slot takes money from my "real cash" balance and I try to explain in chat but they told me I not buy bonus and I not lose money, also on next day I buy with raw deposit bonus in other new slot just to try it I get decent win but after I not see money credited on my balance I contact with support because I can't find that in my bets history and they told me will check that after hour I get email with message everything is ok and money is credited in my balance after free spins ends in this slot but I am sure it's not I not get my small money win but it's okay I just never buy bonus again.
They have not so much popular providers, they have a lot slots on providers were is not that popular and I really never hit good on providers like that, also providers and old slots like this nobody play it for long time I am sure.
Also they don't have all popular names play N go provider like Tome of madness slot game, I can't find in provider selection Big Time Gaming but they have many slots of them again old ones, don't why...

Dear MARCHEV, We are grateful for kind words about our website design, customer support, and loyalty program. Our team is doing our utmost to fulfill the requirements of our players and make our casino better and better. We are eager to mention that our team is working on a variety of our providers. It is our goal to make the time with our casino enthralling. Regarding the issue with game bugs, we would like to shed the light on this situation. Our technical department works tirelessly in order to provide excellent software. However, according to the terms and conditions of our casino, its directors, employees, partners, service providers do not warrant that the software and Website are free from errors. Moreover, we would like to draw your attention to the fact that after finishing the bet, it can take some to make the winnings credited to the player balance. You should also take into consideration the fact that there are only 50 last bets stored in your bets history. In case you require the whole history of bets, you can always contact our support team with this request. We kindly hope for your understanding and believe that luck will be on your side! Warmest regards, BAO Casino team

user avatar

First deposit ever at this casino and made my first withdrawal of that first deposit. I've actually never experienced this. The withdrawal was processed that day and money received the following day. Fast verification process, in fact processes at this casino as seamless. Friendly customer support. Very fair RTP and good play time. Good range of ranges, and has my two favourite gaming providers (platipus and thunderkick) thunder Decent and fair bonuses structure. Honest and Fair Casino. Highly recommend to Aussies.

My only thing was I cant work out how to "favorite" games, its only a small thing but makes it easier then having to search each time. Its not a big deal.

Dear STEVE, Thank you for the pleasant words about our online casino. We appreciate that you are satisfied with the work of our customer service. Our team is doing our best to enhance our website and we promise to take your words into consideration. We sincerely wish you the biggest luck ever and hope that you will keep playing with us! Warm regards, BAO Casino team

user avatar

Notícias do BaoCasino

Leia todas as notícias sobre o BaoCasino, fique ligado nas novidades e bônus exclusivos.

Sortudo jogador ganha prêmio de $93K no BaoCasino
Grande Vitória Sortudo jogador ganha prêmio de $93K no BaoCasino

O BaoCasino, um dos cassinos online listados por nós e que oferece centenas de caça-níqueis online, premiou um sortudo apostador no início de fevereiro deste ano. Um membro do site do cassino comemorou uma grande vitória no valor de mais de 93 mil dólares australianos. Nada mal começar 2020 assim, concorda?Saiba mais sobre a grande vitória no BaoCasinoÉ muito normal ficarmos curiosos quando uma grande vitória acontece e, por esse motivo, o BaoCasino forneceu alguns detalhes interessantes. O prêmio de 93,750 dólares australianos foi concedido pelo site do cassino a um jogador da Austrália, que apostou no caça-níquel 3 Witches, da Booming Games.Um sortudo apostador da Austrália ganhou mais de 93 mil dólares australianos ao jogar no caça-níquel 3 Witches do site do BaoCasino.Com certeza, esse jogador está com um sorriso de orelha a orelha por começar o ano de uma forma perfeita. Se você também gostaria de ter essa sorte, vale a pena acessar o site do cassino.  Será que é a sua vez de ganhar muito?Já imaginou se a sua aposta for a próxima grande vitória? Certamente, uma série de sonhos pode se tornar realidade. Um novo carro. As férias em um destino paradisíaco. Uma nova casa. Enfim, a lista de possibilidades é enorme!E, é como dizem por aí: quem não arrisca, não petisca! Então, se você ainda não é um membro do BaoCasino, mas gostaria de testar a sua sorte nele, agora é uma boa oportunidade de abrir uma conta no cassino.Além de ter inúmeros jogos que oferecem grande prêmios, o BaoCasino é um dos cassinos que tem o Certificado de Confiança do AskGamblers. Ou seja, o site é seguro e apresenta resultados aleatórios e justos.Teste a sua sorte no BaoCasino, um dos cassinos que tem o Certificado de Confiança do AskGamblers. Aliás, se você realizar registro no cassino pela primeira vez, poderá aproveitar o pacote de boas-vindas, distribuídos nos três primeiros depósitos. Assim, depois de efetuar cadastro no site do BaoCasino, siga as instruções abaixo:Clique em Depósito e faça o seu primeiro depósito para solicitar 100% até € 200 + 20 rodadas de bônus de boas-vindas;Efetue o segundo depósito e utilize o código SECOND para obter 50% até € 100 + 30 rodadas de bônus de 2° depósito;Por fim, no terceiro depósito, você pode usar o código THIRD para receber 50 rodadas grátis de bônus de 3° depósito no caça-níquel Lucky Money.Para aproveitar o pacote de boas-vindas, é necessário seguir algumas regras. No primeiro bônus, o jogador deve realizar um depósito de no mínimo € 15 e atingir o requisito de aposta de 40x. Já a segunda oferta exige € 20 de depósito mínimo e requisito de aposta de 30x. Finalmente, o terceiro bônus só pode ser usado mediante um depósito mínimo de € 25 e tem ainda um requisito de aposta de 15x.Lembre-se também de ler atentamente os termos e condições de uso do cassino e da promoção antes de apostar valendo dinheiro de verdade. Boa sorte!

Dois apostadores sortudos ganharam um superprêmio no BaoCasino
Grande Vitória Dois apostadores sortudos ganharam um superprêmio no BaoCasino

O BaoCasino acaba de divulgar detalhes do seu mais recente grande vencedor e, desta vez, não foi apenas um membro, foram dois! Dois jogadores do cassino on-line conseguiram grandes vitórias e, com as retiradas rápidas, provavelmente estão contando as suas vitórias enquanto estamos aqui falando!O BaoCasino ataca duas vezes!O cassino conta com centenas de caça-níqueis on-line e qualquer um deles pode dar sorte, mas dois de seus jogos deram muita sorte para dois jogadores do BaoCasino.Pagando muito bem, o cassino está emocionado em anunciar seus dois últimos vencedores, que levaram para casa uma quantia bem alta em dinheiro.Dois jogadores tiveram sorte jogando os caça-níqueis on-line no BaoCasino.O primeiro apostador sortudo, da Rússia, ganhou fantásticos US$ 23.364,90. E no auge da sua incrível sessão de jogo, o jogador ganhou US$ 15.120,00 em uma única rodada do caça-níquel Victorious.O jogador, ao comentar a sua vitória, disse: “Tive sorte e ganhei bastante no Bao. O suporte foi rápido e gentil, com verificação e respostas rápidas. O cassino também aumentou os meus limites de retirada para que eu pudesse pegar os meus ganhos mais rapidamente.” Muitas curtidas para o BaoCasino.Outro jogador sortudoEntão veio outro jogador exatamente no mesmo esquema.Só que dessa vez, o jogador sortudo, da Malásia, ganhou a também impressionante quantia de € 12.846,02. A sua melhor rodada foi no caça-níquel Reactoonz da Play’n GO com um único pagamento de € 8.158,50.E aí, quer experimentar?Gostaríamos de parabenizar os jogadores e o cassino por suas retiradas rápidas. Agora, se você quiser tentar a sua sorte, mas ainda não é membro, aproveite para se cadastrar hoje e solicitar o seu pacote de boas-vindas. Visite a nossa página de bônus do BaoCasino para obter mais informações. Você também encontrará os termos e condições completos do cassino. Aproveite.

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