Zet Casino - Withdrawal 1200 USD delayed at Zet Casino

RESOLVIDA

Informação da reclamação

Cassino em disputa

ZetCasino

Valor

$ 1200

Postado em 12 de novembro de 2024

I have been playing on Zet Casino now for over 6 months.

I have deposited there many many times and spent thousands and thousands there and all deposits I have made there were approved instantly. I finally won a little and decided to withdraw and my first withdrawal of $1200 was fine I had it within a couple of days. I wanted to withdraw all my winnings but they apparently have $1200 limits for withdrawal for my level. So I tried withdrawing $1200 for the second time after my first withdrawal was processed and received and have been waiting now a week for my money but it still sits there pending at Zet Casino.

I would also like to mention I had winnings of almost 10k but their limiting withdrawals made me play more and of course, lose most of my winnings which I think is ridiculous.

But anyway I am still waiting now one week for my withdrawal and they keep telling me “Your withdrawal is safe and be patient” I have all my chat transcripts kept and screenshots of my withdrawal etc. I just want what’s rightfully mine. Thank you.

Postado em 13 de novembro de 2024

Dear Anthony77

Kindly be informed that your withdrawal had been already canceled by you and funds played down therefor there is nothing to be processed on our side.

Best Regards
ZetCasino Team

AskGamblers
Postado em 13 de novembro de 2024

Dear @Anthony77,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Postado em 14 de novembro de 2024

That’s correct. I waited 8 days and kept getting the same copy and paste response from your live support as to why it’s not processed yet “ your withdrawl is safe please have more patience”. I have never had so many issues with support and withdrawals as with Zet Casino it’s ridiculous. I just made another $1200 withdrawal yesterday I’ll sleep everyone updated on how long it takes this time.

Postado em 15 de novembro de 2024

Dear Anthony77,

Kindly be informed that your newest withdrawal is currently in processing with relevant department and it should be with you very soon.

Please note that processing timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

Best Regards
ZetCasino Team

AskGamblers
Postado em 19 de novembro de 2024

Dear @Anthony77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ZetCasino Reclamações

  • 24 de 25 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,361 USD valor médio

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