Yonibet does not pay out

I made deposit to my yonibet account, without using any welcome bonus, with my skrill account. Later on skrill was removed. Support told me I can deposit with crypto and withdraw with crypto. Or can deposit with my revolut credit card and withdraw to my revolut bank account. I did deposit with crpyto and credit card. Then I wanted to withdraw to my revolut bank account which I deposited with my revolut credit card. Yonibet asked me to send a video with my personal information of my crypto wallet with the transaction. I sent video from my yonibet account personal details going to my trust wallet showing the transaction. Yonibet declined because they want to see my personal information in my crypto wallet. I explained that trust wallet has no personal information and it's impossible to add any personal information there. But Yonibet insist on personal information in my trust wallet and refuses to pay out, even dont pay out to my revolut bank account. Please help me, thank you very much