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Twin Casino - Still waiting on account verification and €21,000 payment

RECUSADA

Informação da reclamação

Cassino em disputa

Twin Casino

Valor

€ 21000

Usuário inativo
Postado em 18 de maio de 2018

I had my account verified and they accepted both deposits and withdrawals. When I won €21.000 they blocked my account and asked for more documents. I gave them everything. That was 5 days ago and I still can’t log in or get any answer. Every time I send an email I get a reply many hours later that they are checking my documents. I have sent passport, drivers licence, internet bill, electricity bill, photos to show that my Skrill is verified. I asked if they wanted anything else and they said no. Still I am blocked and don’t have my money.

Postado em 22 de maio de 2018

Hi all,

there is a pending investigation of suspected fraud and irregularity.
We cannot disclose further details at this point as we are determining and securing evidence necessary for further action.
However, it can be already confirmed that checks performed on our end were not satisfactory and AML policies have been violated.

Kind Regards,

Twin Casino Team

AskGamblers
Postado em 24 de maio de 2018

The complaint has been rejected as per submitter's own request.

AskGamblers
Publicado em 20 de agosto de 2022

The complaint has been rejected as per submitter's own request.

Twin Casino Reclamações

  • 6 de 6 resolvida
  • há 1 dia resposta méd.
  • há 6 dias vida útil méd. da reclamação
  • 6,030 USD valor médio

Problema com Twin Casino?