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Twin Casino - Seven working days and still waiting for withdrawal processing

NÃO RESOLVIDA

Informação da reclamação

Cassino em disputa

Twin Casino

Valor

₹ 900000

Postado em 24 de dezembro de 2021

As suggested by your customer care I am filing this complaint, since it been 7 working days already.

I won over 900000 Indian rupees (about 10600 Euros) in Twin casino (win links attached). When I requested the withdrawal, Twin casino asked me to submit my payment verification, which got approved within a day. However, upon asking when they will process my withdrawal request, they told me they have submitted the request to the management (all chat with support is attached). First, Twin casino told me that withdrawal will get processed within hours, then Twin casino told me that withdrawal processing will be done in 3 days, after 3 days when I asked them about the withdrawal processing, Akiko (customer support) from Twin casino told me it will take maximum 7 days (transcript attached). Now it’s been more than 7 working days and a total of 9 days, Twin casino still hasn’t processed my withdrawal request. Moreover, they haven’t responded me through email since I have already sent 2 emails to them.

Now I am concerned about my withdrawal and decided to put forward an official complaint.

Things to note:

1. no bonus is used, the money I deposited was all raw money.

2. All my verification is done

3. I am their VIP customer

4. I have attached most of the required files (transcript of chat with customer support, withdrawal page screenshot, Link from the provider of my winning “https­://­rep­lay.no­lim­itc­ity.co­m/s­how­/gi­bib­ome­dih­o?d­evi­ce=­des­kto­p&­lan­gua­ge=en”)

I request you to please solve this issue since now I am concerned that I won’t be getting my withdrawal.

Twin Casino Reclamações

  • 4 de 5 resolvida
  • 1 dia resposta méd.
  • 6 dias vida útil méd. da reclamação
  • 3,379 USD valor médio

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