Reclamação #11 Wildsino Casino

Stopped receiving payments again

Por storm07

há 11 meses

Hi,

I previously submitted a complaint about this issue, and it was marked as resolved, but the problem is still ongoing. My recent withdrawal requests from Wildsino have not been processed, and I have not received the funds yet.

To be clear, I’m not accusing anyone of anything — I’m just trying to follow up on a situation that remains unresolved from my side. I’ve gone through support, but the issue continues, and I haven’t gotten a clear answer or solution.

I attached screenshots of my pending withdrawals, in which you can see when they are pending. I would like to note that in one of my previous emails to you is the chat transcript that I can't upload here for some reason.

Cassino em disputa Wildsino Casino

Motivo Pagamento atrasado

Valor €1500

Discussão

AskGamblers

• Support Team

há 10 meses

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

há 11 meses

Dear Wildsino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Wildsino Casino

Resolvido 16 / 17

Valor médio $1,801

Duração média da reclamação N/A

Resposta média N/A

Wildsino Casino Reclamações

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Plataforma enrola para pagar

Abri uma conta na plataforma Wildsino por indicação da Askglambers, fiz um depósito e solicitei um saque no valor de 500 reais no domingo dia 15/09/24. Na segunda-feira dia 16/09/24, fui falar com a equipe de suporte sobre o saque e fui informado que o pagamento seria feito em até 3 dias úteis. Hoje é quarta-feira, dia 18/09/24 e novamente fui conversar com a equipe de suporte que me disse que a qualquer momento o pagamento estaria na conta e não caiu.
É lamentável ver uma plataforma com um design tão bonito, com excelentes provedores e excelentes slots com esse tipo de conduta.
Hoje em dia tudo é instantâneo, o depósito na plataforma é instantâneo mas o saque demora quase uma semana o que é frustrante para quem está aguardando.
A sensação que fica é que esse tipo de prática é proposital, parece que o que eles querem é que o cliente desista do saque e perca tudo.
Nada justifica tanta demora, está tudo na plataforma, os documentos, o endereço, o e-mail, o telefone, o depósito é feito pelo CPF do cliente etc...
Sinceramente, não tenho interesse em continuar como cliente nesse tipo de plataforma.

Não resolvido

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Waiting for weeks

Submitted 3 requests for the max of $750.00 each on May 9th using the same method used for deposits. All 3 were either declined or cancelled. I tried several times but got the same results. Then I tried using my MyFinity account during the time period from May10 - May17. Finally on May 17, I received one of my withdrawls for $750.00. I sent a message almost every single day asking for my $1500, which still sits in my account. They just said it was being looked into and for me to be patient. They are marked as PROCESSING. Today is business day 10 (no weekends or holidays) after my last request. Their stated timeframe is 3 business days. Can you please help me with this. If you need further information I will be happy to provide you with it. Thank you.

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The withdrawal was cancelled and the funds were returned to my account.

I then requested a new withdrawal on 22 May 2026, which is still in “processing” and has not been completed.

I contacted support and the VIP manager several times, but I only receive generic replies without any clear update or solution.

The funds have not been received in my bank account and the withdrawal is still pending.

I request assistance to resolve this issue or to process the withdrawal as soon as possible.

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The casino now takes about 3 weeks to process my withdrawal

Hello, my name is < name removed > and I'm from Germany. i won €250 at wildsino.com, but unfortunately, I've been waiting in vain for my payout since april 4th, 2026. Support has repeatedly given me the runaround, which I can prove with several screenshots. It would be great if you could help me.

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I am writing to file a formal complaint against Wildsino regarding repeated issues with my withdrawal request.

On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

It is important to note that:
• I have successfully completed one withdrawal in the past.
• I have used the same payment method for both deposits and withdrawals.
• I have not been asked to provide any KYC (Know Your Customer) documentation.
• There have been no clear or consistent explanations for the repeated cancellations.

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And they block my withdrawal.

I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

Note: My account did not require verification.

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On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

While I understand that delays can sometimes occur, I feel the waiting time is now becoming quite long.

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I have 3 pending withdrawals on wildsino casino. 14.8, 15.8 and 16.8. So it's been 13 working days and nothing has happened. Support keeps saying that they have informed payment staff and those withdrawals have top priority. Verification isn't needed.

This is just too slow. On terms casino says it takes normally three days. Hopefully this complaint speeds up the process, and warns other players before they make deposits on this casino.

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Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >

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