Reclamação #2 Wildsino Casino

Delayed payment 3 times canceled

Por starsserviceispoor

há 1 ano

3 withdrawals canceled without any reason given by the casino.

When I asked for a reason, I was told the method of deposit might have to be the same as the withdrawal method.

I deposited by credit card and selected withdrawal by bank transfer and there was no crypto or credit card withdrawal options.

It is clear they delay withdrawals but I am starting to wonder if they pay at all.

The details I provided were certainly correct as another company used them without issue.

I could provide a variety of verification if asked, but they seem to have no interest in that, only in delaying and cancelling withdrawals.

Cassino em disputa Wildsino Casino

Motivo Pagamento atrasado

Valor ￥190000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

starsserviceispoor

há 1 ano

I received a payment to Mifinity and permanently self excluded from Wildsino. Thank you.

AskGamblers

• Support Team

há 1 ano

Dear @starsserviceispoor,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wildsino Casino

• Representative

há 1 ano

Dear starsserviceispoor,

Kindly be informed that your withdrawal is complete and paid out on our side.

Best Regards,
Wildsino Team

Raio-X do Wildsino Casino

Resolvido 16 / 17

Valor médio $1,801

Duração média da reclamação N/A

Resposta média N/A

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Plataforma enrola para pagar

Abri uma conta na plataforma Wildsino por indicação da Askglambers, fiz um depósito e solicitei um saque no valor de 500 reais no domingo dia 15/09/24. Na segunda-feira dia 16/09/24, fui falar com a equipe de suporte sobre o saque e fui informado que o pagamento seria feito em até 3 dias úteis. Hoje é quarta-feira, dia 18/09/24 e novamente fui conversar com a equipe de suporte que me disse que a qualquer momento o pagamento estaria na conta e não caiu.
É lamentável ver uma plataforma com um design tão bonito, com excelentes provedores e excelentes slots com esse tipo de conduta.
Hoje em dia tudo é instantâneo, o depósito na plataforma é instantâneo mas o saque demora quase uma semana o que é frustrante para quem está aguardando.
A sensação que fica é que esse tipo de prática é proposital, parece que o que eles querem é que o cliente desista do saque e perca tudo.
Nada justifica tanta demora, está tudo na plataforma, os documentos, o endereço, o e-mail, o telefone, o depósito é feito pelo CPF do cliente etc...
Sinceramente, não tenho interesse em continuar como cliente nesse tipo de plataforma.

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On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

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