VulkanVegas Casino - Deposit bonus not credited over 16 days

RESOLVIDA

Informação da reclamação

Cassino em disputa

VulkanVegas Casino
princy2021 Índia
Postado em 30 de janeiro de 2023

Dear Team,

14/01/2023 I deposited to vulkanvegas casino bonus was 50 FS (0.2$ per spin Book of dead)+ fortune wheel spin, still 16 days over only deposit credit after 4 days but bonus never given, I claimed screenshot and all other evidence to submit live chat and email. All day I chatted about casino support but daily excuses then support agents told me like our relevant specified team working, your bonus will be credited soon but 16 days over never given. My deposit amount also is not used still that show in my casino wallet. Dear AG Please help and solve this issue.

AskGamblers
Postado em 1 de fevereiro de 2023

Dear VulkanVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 2 de fevereiro de 2023

Dear PRINCY2021

Please kindly provide your account ID in order to investigate.

Kind regards

princy2021 Índia
Postado em 2 de fevereiro de 2023

Dear Team,


ID : < removed >

AskGamblers
Postado em 2 de fevereiro de 2023

Hi all,

Please be informed that player's casino ID has been sent to the casino via private message.

Postado em 2 de fevereiro de 2023

Dear PRINCY2021

Please check out your account now. All should be granted by this time.

Kind regards

princy2021 Índia
Postado em 2 de fevereiro de 2023

Dear Vulkan Vegas Team & Askgambler Team,

as per above message i check now , I got my deposit Bonus .
Thank you very much for Vulkan Vegas support.
Epically I would Appreciate and Thanks to Ask gambler Team and manager Sir for help and solving this issues very fast.

AskGamblers
Postado em 2 de fevereiro de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VulkanVegas Casino Reclamações

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