Reclamação #6 StayCasino

STAY casino don't pay my 100 euros win

Por Erika M.

há 1 ano

Good afternoon Ask Gamblers Team.

I won 100 euros from NO DEPOSIT FREE SPINS, I requested a withdrawal and Stay Casino hasn't paid in 4 days.

They keep saying that there is an error in the system, I think that is an excuse.

I read here in the complaints that a player had the same problem as me.

Please help me resolve this situation, I want my money.

Cassino em disputa StayCasino

Motivo Pagamento atrasado

Valor €100

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

erika_88

• Irlanda • 1 Avaliações

há 1 ano

Money received. Thank you SPECIAL to Ask Gamblers Team to solve this situation.

AskGamblers

• Support Team

há 1 ano

Dear @erika_88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

StayCasino

• Representative

há 1 ano

Dear erika_88,

We apologize for the wait. Our team always tries to process all requests as soon as possible.

Unfortunately, we had some technical issues with the method you chose to withdraw your funds and our experts were trying to fix the problem. We sincerely apologize for your waiting time.

As we can see, you were able to withdraw your winnings. We are glad that the issue has been resolved. Also, we would like to congratulate you once again on your winnings!

If you have any questions or difficulties, please don't hesitate to contact us, and we will help you in the best way possible!

Best regards,
StayCasino

Raio-X do StayCasino

Resolvido 1 / 2

Valor médio $2,436

Duração média da reclamação N/A

Resposta média N/A

StayCasino Reclamações

Veja todas as reclamações deste cassino

Ignored Self-Exclusion Request Due To Problem Gambling

Hello,

I read the responsible gambling section at Stay Casino, contacted live chat and made a request to self-exclude due to problem gambling on May 11, 2023, I was told by the agent that my casino manager would contact me. I emailed my VIP Manager Angela and requested self-exclusion.

I have since emailed 3 times and am still not self-excluded. I have managed to deposit almost $11,000. I withdrew $4500.

I struggle with online gambling, and having this type of delay is very damaging.

I would like to make this complaint as I feel they are ignoring their responsible gambling terms.

Thank you,

Denise < surname removed >

Não resolvido

$6,500