Reclamação #9 Snatch Casino

Bonus removed after only 24 hours

Por vennang

há 2 anos

Hi Askgamblers,

I made a deposit 300 euros and got the MAP-bonus. After 24 hours the real money and the bonus was removed. The bonus was activated and I had start playing. When I contact the support they told me the bonus only lasts 24 hours, but in their sister casinos the MAP-bonus lasts 10 days. How was I supposed to wager in such short time?
I also contacted their vip support that promised me to look into the matter, but after 7 days she still has not given me an answer.
I have screenshots of my last played games, the deposit time and answers from the support.
Hope you can help me get my deposit back!

Cassino em disputa Snatch Casino

Motivo Remoção de bônus

Valor €89

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @vennang,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Snatch Casino

• Representative

há 2 anos

Dear VENNANG and AskGamblers

The bonus balance at the time of deduction was precisely EUR 89. We are pleased to confirm that the terms we have provided exceed the initial offer, highlighting our commitment to upholding the highest standards of service.

Respectfully,
Snatch Casino Representative

vennang

há 2 anos

Hi Askgamblers and Snatch Casino,

Snatch only gave me 89 euros in bonus as compensation (added to my account). But the real amount was 299 euros i real cash and 375 euros in bonus money left in my account when removed (see screenshot). So I do not feel this is enough. I talked with their chat support that told me this is all I would get!

I still think their been something wrong with this bonus terms cause I was allowed to deposit 300 euros and get 375 euros in bonus with only a 24 hours time to wager/play (40x wager). All their sister casinos has 10 days time before the same MAP-day bonus expire.

Best Regards

Julia Vennäng Khairy

AskGamblers

• Support Team

há 2 anos

Dear @vennang,

Thanks in advance for your cooperation.

Raio-X do Snatch Casino

Resolvido 41 / 41

Valor médio $2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

Snatch Casino Reclamações

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Account closed with 600EUR unpaid balance

I am filing a complaint against SnatchCasino.io regarding an unpaid withdrawal of EUR 600.

I requested a withdrawal on June 9, 2025. The withdrawal was later cancelled and my balance was placed under review.

I completed all required KYC verification and no rule violations were ever communicated to me.

Since then, more than 8 months have passed and:
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- No clear explanation or timeframe has been provided
- My emails have been ignored

Recently, my account was closed without explanation, and I lost access to my balance and account history.

Despite this, the casino continues to send me promotional emails.

My EUR 600 remains unpaid.

I request:
1) Immediate payment of my balance, or
2) A clear written explanation referring to specific Terms and Conditions

All evidence can be provided.

My account was closed while my balance remained unpaid, which I consider a serious violation of player rights.

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Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

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