RocketPlay Casino - False and misleading information about Valentine's Day

RESOLVIDA

Informação da reclamação

Cassino em disputa

RocketPlay Casino
Postado em 10 de fevereiro de 2023

Hi I was congratulated on a prize and then denied and told it was a mistake.

I feel mislead I have deposited a lot of money into Rocketplay and have not made a withdrawal and it has left me thinking if I won big they would say the same that it was a mistake apologize but still keep all the money I deposited.

I feel scammed and hurt.

AskGamblers
Postado em 10 de fevereiro de 2023

Dear @183032,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Postado em 13 de fevereiro de 2023

Hi 183032!

We wanted to cheer you up and wish you a happy Valentine's Day, but because of the human factor, instead of positive emotions, we slightly messed up.
Our team noticed that, by mistake, the out-of-date newsletter went to a large group of players. So we promptly apologized to all. There's no cheating in this — it was a human error.
We acknowledge this and apologize to you here again. This situation has forced us to review our work processes and ensure it won't happen again in the future. We continue to prepare exciting activities to bring you more positive emotions and fun.
Thank you for your understanding and feedback. It helps us improve.

Sincerely yours, RocketPlay Casino.

AskGamblers
Postado em 17 de fevereiro de 2023

Dear @183032,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

RocketPlay Casino Reclamações

  • 4 de 4 resolvida
  • há 1 dia resposta méd.
  • há 4 dias vida útil méd. da reclamação
  • 1,580 USD valor médio

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