28 October 2024

Dear @Vissie12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Elizabeth,

We are gretful for your message. First of all, we would like to thank you for your patience while we’ve been working to resolve this issue.

We sincerely apologize for the inconvenience caused by this situation. Your feelings and frustrations are completely valid and understandable.

Let us explain the situation once again. Your first withdrawals were rejected due to incorrectly entered data, which prevented the system from processing your requests properly.

Further attempts were declined due to issues on the payment provider's side, which were not under our control.
After further investigation, we found the issue and it has been already fixed.

As an alternative method, we offered you to use Mifinity wallet to withdraw your winnings.
In order to verify your wallet, we needed a screenshot of your profile showing your name, wallet ID, and email address clearly. This step was essential to confirm the payment method and finalize the withdrawal process.

Now we have received all the necessary information and the withdrawal has been successfully processed to your Mifinity account.

Once again, we truly appreciate your patience, and we hope this situation is now resolved to your satisfaction.
If you have any further questions, please don’t hesitate to reach out.

Best regards,
Richard Casino Team

Good day support team I just want to asked before you get another reason not to pay out my money. You see at first you rejected my withdrawal because my bank code was not right so I thought maybe you asked for the swift code so I try that and rejected my withdrawal again the code numbers you asked must have been the right one that I always use when. I make an withdrawal and never before have I ever had so much trouble. So I took screenshots of every step making the withdrawal so you can't rejected my withdrawal again with the same reason because I now everything I had fill in was the correct details. Gues what you rejected again saying everything is good but my bank provider was the problem strange huh? So I try again and Al of an sudden the money transfer option wasn't available anymore so I had to open myself an account with Mifinity as that was the only option you had give me other then cripto what I refuses to use. So after I reported you at Askgamblers you responded that I just have to send:"( screenshot from your Mifinity wallet with your name and email address (or wallet ID) are visible)" this was you excact words. Wich I did and yes I crop it so I understand that you rejected it again. I had done this so many times there isn't an other way I can took the screenshots from my mobile phone but what I did had make sure of was that you can see my name my account number and email address. That's the 3 things you had asked for to verify my account. Now you said my screenshots are wrong and I must do it from an computer what I don't have so I asked an friend he send me the screenshots as you asked for showing my name account number and email address but still it's not right. Why when I had made my withdrawal to my Mifinity account you didn't came back to me telling me the. Like in 3 weeks ago that this is what you need to verify my account why are you giving me Al this reasons that don't make any sense why you rejected my withdrawal? Why is your technical team still working after an month on my account to found out why I can't make an withdrawal why don't you tell us beforehand that you need an computer other wise you won't be able to make an withdrawal because your account would not be verify because although Al the details you asked for is in the screenshots the screenshots is just not right. I am really disappointed in you support team and I don't think I will ever see my own money because this started at the 24 September 2024 and we are on the 7 November 2024 already and still you couldn't give me my money? This is frustrating really and it does make you angry because it doesn't matter what you try or do you just rejected and gave another useless explanation why you rejected my withdrawal. I put the screenshots you rejected again from the computer and from my phone.

Good day thank you for your reply. I did send the screenshots you requested again and didn't crop it this time. Please let me know when my withdrawal was suksesvol because I am more than just frustrated with this trying to withdrawal my money for more than an month now