QuickWin Casino - Five Canceled Withdrawals No Resolution

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Cassino em disputa

QuickWin Casino

Valor

$ 4510.25

FiK
há 3 semanas

I am writing regarding multiple withdrawals from my QuickWin account totaling $4,510.25 NZD, which have either been canceled or stalled at Stage 2 despite full compliance with all Terms & Conditions. QuickWin’s repeated actions have broken their own T&Cs, repeatedly deflected responsibility, and failed to address my issues.

Withdrawals Cancelled or Stalled:

01/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

02/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

03/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

06/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – QuickWin – Payment provider stage, vague explanation

08/08/2025 – $1,000 – QuickWin – Technical issue

09/08/2025 – $1,000 – QuickWin – No reason given

12/08/2025 – $1,000 – QuickWin – Pending

13/08/2025 – $1,000 – QuickWin – Pending

14/08/2025 – $1,000 – QuickWin – Pending


Accidental Cancellations:

With 03/08, 06/08, and 07/08/2025, I accidentally clicked “Cancel All.” There is no confirmation prompt. I immediately notified support, acknowledged my mistake, and waited the stated timeframe. QuickWin has repeatedly brought this up unnecessarily; it has no bearing on the other issues.

Verification:

I proactively attempted to verify my account multiple times, but was told verification was not needed. All five prior withdrawals reached the payment provider, demonstrating all internal checks were passed. Full verification documents are available if required.

Bank/Payment Provider Issues:

QuickWin has alternately blamed my bank and their payment provider for delays, yet no proof has been provided. I checked my BNZ Debit Visa account: there are no halted transactions or notifications. I requested QuickWin contact their payment provider directly multiple times, but this was ignored. I also requested clarification on changing withdrawal methods; no guidance or proof was given. I refused to violate their own T&Cs by changing the method unnecessarily.

Manual Payment Promise:

QuickWin promised:

> “If the pending withdrawals are declined, then we will manually withdraw your withdrawal amounts directly to your bank account.”

In my latest email, I clarified that if they did not respond specifically to the manual payment issue, I would take that as agreement to honor the promise. QuickWin replied without mentioning this, which confirms acceptance.

Emails & Communications:

I have documented all communications, screenshots, and email threads (attached) to provide proof of:

Five canceled withdrawals

T&Cs breaches by QuickWin

Repeated deflecting and lack of issue resolution

Manual payment promise

Resolution Requested:

1. Immediate release of all remaining withdrawals totaling $4,510.25 NZD to my chosen payment method.

2. Written confirmation of reasons for past cancellations beyond the payment provider stage.

3. Enforcement of the manual payment promise if these withdrawals fail.

I can provide full proof of all communications, emails, screenshots, and supporting documentation at any time. Everything is fully documented to demonstrate the repeated T&Cs breaches and failure to resolve the issue on QuickWin’s part.

FiK
há 2 semanas

6th Withdrawal Cancellation & Escalating Concerns

This evening, my 6th withdrawal was cancelled again — with no email notification, no timely explanation, and no resolution. The cancellation reason later given was “payment provider issues,” yet the provider has not been identified. If this refers to my own bank, there has been no indication from the bank of any problem. The lack of clarity raises ongoing concerns.

Immediately after the cancellation, I submitted another withdrawal request to replace the cancelled one. This means there are now three withdrawals pending in total, Again


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Manual Payment Promise & Breach

From my last email to QuickWin:

> Regarding the manual payment: since you have now promised these withdrawals will be processed within three business days from the day after each submission (as escalated to Financial), I am happy to allow the remaining three business days to elapse as a courtesy. I trust that with all prior issues already addressed, these next three withdrawals will go through without any hiccups. If any of these withdrawals — two current plus the one submitted tonight — are cancelled or delayed, I expect the manual payment promise to be enforced immediately, with proof of payment provided within 24 hours. Should you not reply specifically to the manual payment portion of this email, I will take it as confirmation that this guarantee is fully agreed upon.

Their reply — sent before this latest cancellation — was:

> “Dear Fiona,
Thank you for contacting the QuickWin.com support team. We appreciate your reply. Please let us know if there is anything else we can assist you with; we are here to help. If you have additional questions, feel free to contact us via email at [email protected] or through Live Chat.
Yours sincerely,
The QuickWin.com Support”

They did not address the manual payment clause, which — as per my email — confirms agreement to the terms stated. Therefore, the manual payment process should now be triggered immediately for the cancelled withdrawal, with proof of payment within 24 hours.


---

Suspicious Email Incident

Shortly after my live chat with Catherine (which ended abruptly), I received an unusual email. The subject line contained only a “/” character. The sender name included “Catherine,” matching the live chat agent’s name.
But that was all that was in the email, the rest was blank.

This is the first email I have received from QuickWin outside their automated system. This demonstrates they can send manual updates during disputes but have chosen not to provide proof, updates, or explanations in real time, despite my repeated requests.

---

Breach of Terms & Conditions

QuickWin’s Terms & Conditions require them to:

Inform the player of any withdrawal issues promptly and provide clear reasoning.

Communicate and resolve problems in a timely manner.

They have breached this by:

Failing to send email notifications for multiple cancellations.

Providing inconsistent or vague reasons (or no reason at all).

Ignoring written agreements (manual payment clause).

Withholding the identity of the alleged “payment provider.”

I have attached proof of the above and can provide more if needed at anytime

FiK
há 2 semanas

Update: 17/08

I waited to send an official follow-up email regarding the 6th withdrawal cancellation (canceled 15/08/2025) to give QuickWin the chance to contact me, as their Terms & Conditions require immediate communication about withdrawal issues. No contact was received, so I had no choice but to escalate.


I shared everything that happened with the 6th cancellation, through live chat interactions, and including the suspicious “/” email allegedly from “Catherine,” so all events are discussed in full above in the detailed comment.


Official Email Sent (17/08/2025, 06:12 GMT+3)

QuickWin’s reply (17/08/2025, 06:12 GMT+3) acknowledged the delay, explained that withdrawals are manually handled by their payments department, and requested that I provide transaction IDs:


> “To assist you further and escalate your concern if needed, we kindly request that you provide the transaction ID associated with your transaction, if available. This number helps us trace and coordinate directly with the payment processor to resolve the matter efficiently.”



The request for transaction IDs is unusual, as all IDs are already visible in my account, and QuickWin should already have them from when they submitted the withdrawals to their payment provider. Nevertheless, I complied and provided the information, and said that I have all screenshots and proof of everything I’ve stated if needed.



---


QuickWin Continue to Ignore in This Latest Email:


No response to my repeated requests to honor the manual withdrawal promise (14/08/2025).


No proof or explanation for the six prior withdrawals canceled without valid reason (01/08, 02/08, 07/08, 08/08, 09/08, 12/08).


No clarification regarding live chat interactions or the suspicious “/” email.


No evidence supporting their claim that the payment provider or my bank caused issues. BNZ policy confirms I would have been notified immediately if a payment was blocked, I included BNZ policy on this.


General deflection using vague statements without addressing my queries.



I have three withdrawals currently due (13/08, 14/08, 16/08) and am extremely concerned these will be canceled again for no reason.


To date, I have not received a single withdrawal from QuickWin — not one payment has been completed.


While I wish escalation had not been necessary, repeated unsuccessful attempts over several emails to resolve the issue directly with QuickWin have left me no choice, so i have CC'd Curaçao eGaming their licensing authority into my emails after multiple attempts to resolve this with them.


Ill update again once they reply

FiK
há 2 semanas

My 7th withdrawal has now been cancelled without explanation.

I have adhered to all Terms & Conditions, been patient, and attempted to resolve this directly, but I’m stuck in a groundhog day cycle of the same thing happening repeatedly. Based on the pattern, I fully expect the next pending withdrawal to also be cancelled.

At this stage, it’s clear I cannot resolve this with Quickwin alone. I respectfully ask AskGamblers to escalate my complaint, as this repeated cancellation without cause is unfair and unreasonable.

há 2 semanas

Dear FiK,

We sincerely apologise for any inconvenience you may have experienced.

Please be informed that your request has been duly forwarded to the appropriate department and we will update you as soon as further information becomes available.

Thank you,
QuickWin Team

FiK
há 2 semanas

Dear QuickWin,

Thank you so much for finally replying — I’m genuinely glad we’re now on the path to resolving this. Especially as up until now, every email I’ve sent has either gone unanswered or been less than helpful. So yes, I’m relieved to see this is almost resolved.

That said, let’s make sure we do it properly this time. Because while your reply is appreciated, your own Terms & Conditions say withdrawals must be processed in a timely manner — and I might be more inclined to take that at face value if it hadn’t been missed quite so often.

Your T&Cs also confirm it is your responsibility to resolve payment provider issues, and that manual intervention is an option when needed. Twelve cancellations later, I think we can both agree this isn’t “timely” — nor is it a one-off glitch.

Let me gently remind you of the journey so far:

1. Verification – From day one, I’ve had all documentation ready to provide. QuickWin never asked for it, even when I brought it up in emails and Live Chat conversations; instead, I was informed in Live Chat that I didn’t need to send anything. Furthermore, since your site requires activating the document download feature to submit documents, I have been effectively blocked from sending them. On top of that, you yourselves have repeatedly confirmed that my withdrawals have reached the payment provider stage. This proves all verification checks were already completed and passed. Therefore, “verification” cannot reasonably be used as an excuse to delay payment any further.

2. Payment provider / bank issues – Deposits work instantly. My bank has a clear policy stating that if a payment is blocked or rejected, the account holder will be notified immediately. Since I have received no such notifications or alerts, it is clear that my bank is not the issue. There is no evidence from you proving otherwise, and my deposits with the same method cleared instantly. Therefore, the “payment provider” excuse does not hold.

3. “Technical glitches” – Once could be a glitch. Twelve is a pattern.

4. Timely payout breach – Twelve cancellations is the exact opposite of “timely,” and a direct breach of your own Terms & Conditions.

5. Manual Payout Promises – Your staff promised this multiple times, creating a contractual obligation:

Jeff (12 Aug, 21:43):

> “A manual payment will be arranged for you if this happens again.” – [Live Chat]

This promise legally binds QuickWin to act. I also sent an email on 18 Aug, 23:09 GMT, stating:

> “If you do not respond specifically to the above agreement, I will take that as your confirmation to pay within 24 hours.”

No response was received, yet the obligation remains. Gentle reminder: your staff’s promise, combined with my clear follow-up, legally binds QuickWin to provide the full manual withdrawal.

Other staff quotes reinforcing the commitment:

Jessy (17 Aug, 22:11):
> “The issue will not occur again.” – [Live Chat]

Seth (14 Aug, 18:27):
> “It is progressing as normal.” – [Live Chat]

Seth (14 Aug, 18:44):
> “It’s in the final stages.” – [Live Chat]

As per QuickWin’s T&Cs, and the repeated verbal confirmations above, the company is contractually bound to execute a full manual payout of my entire balance in one transaction, without further delay. Anything less would violate both their T&Cs and licensing obligations.

6. Evidence imbalance – I’ve sent you repeated screenshots in live chats and emails clearly showing proof of everything I’ve stated, yet QuickWin has not provided a single shred of proof to support any of their explanations at any time despite my repeated requests for them.

So while I’m grateful we’re finally communicating, I’d like us to cut through the noise.

I am requesting one clear resolution: a full manual withdrawal of my entire balance, $4,510.25 (this includes pending withdrawals as well as remaining balance), in one transaction, exactly as your staff already promised.

Given the repeated failures, piecemeal attempts are not good enough. The only way forward is a complete manual payout, confirmed with a concrete timeframe (e.g., “by 22 August, 23:59 GMT”).

I’m confident we can get this resolved quickly now — because anything less would simply continue the same cycle, and I know neither of us want that. I will continue emailing, re-submitting withdrawals, posting updates on AskGamblers, other review sites, social media, Reddit, and escalate to their regulator partners as necessary to ensure compliance.

FiK
há 2 semanas

Urgent escalation needed..

As of right now, all my withdrawals totaling NZ$4,510.25 have been canceled by QuickWin. Since my last update, QuickWin has canceled 7 withdrawals in just under 48 hours, showing a clear and aggressive pattern of avoidance.

Recent QuickWin Email (19 Aug 2025, 15:51 GMT+3):

> “At the moment, we recommend trying other payment methods apart from card transfers, as these may offer a more reliable experience. Alternatively, you are welcome to provide us with one of the following options for a manual withdrawal:
Crypto wallet address
Skrill email address
Neteller account ID or email
Please note that bank transfers are not currently supported for your account. In some cases, it may be your bank that is rejecting the transactions, so we also suggest reaching out to your bank’s customer service to confirm that everything is in order on their end.”

Response / Legal Rebuttal:

1. Bank transfer claim is false: Deposits using my BNZ Debit Visa have always cleared successfully. BNZ policy confirms that if a payment is blocked or rejected, the customer is immediately notified. I received no such notification, proving the bank is not the issue. QuickWin has provided no evidence of any rejection.

2. Manual payment promise is binding: QuickWin staff explicitly stated:

> “If the pending withdrawals are declined then we will proceed with manual withdrawal.” – Jeff, Live Chat, 12 Aug 21:43

This is a contractual obligation. My follow-up emails confirmed that non-response would be taken as agreement to pay within 24 hours. Refusal to honor this promise is a direct breach of T&Cs and Curaçao licensing rules.

3. Alternative methods are irrelevant and unnecessary:

Crypto wallets: require setup, conversion fees, and risk value fluctuation.

Skrill / Neteller: e-wallets with fees and verification requirements.

None of these are better than my BNZ Debit Visa, which is fully capable of receiving NZD payouts.

QuickWin’s insistence on alternatives is a delay tactic and avoidance of their obligation.

4. Repeated cancellations are unlawful: QuickWin has now canceled all withdrawals totaling NZ$4,510.25, repeatedly failed to provide reasons, and ignored timelines in their T&Cs. This is not just poor service — it is a regulatory and legal violation.

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Withdrawals Cancelled by QuickWin

20.08.2025 - $1,000 - Cancelled
20.08.2025 - $1,000 - Cancelled
20.08.2025 - $1,000 - Cancelled
19.08.2025 – $1,000 – Cancelled
18.08.2025 – $1,000 – Cancelled
17.08.2025 – $1,000 – Cancelled
16.08.2025 – $1,000 – Cancelled
14.08.2025 – $1,000 – Cancelled
13.08.2025 – $1,000 – Cancelled
12.08.2025 – $1,000 – Cancelled
09.08.2025 – $1,000 – Cancelled
08.08.2025 – $1,000 – Cancelled
07.08.2025 – $1,000 – Cancelled
02.08.2025 – $1,000 – Cancelled
01.08.2025 – $1,000 – Cancelled

Total: NZ$4,510.25 – all withdrawals canceled.

Number of cancellations since last update: 7
Time span: ~48 hours
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Immediate Resolution Requested

1. Full manual bank transfer of NZ$4,510.25 in one transaction.

2. Written confirmation with proof of payment within 24 hours.

3. Explanation for all prior QuickWin-initiated cancellations.

QuickWin’s repeated cancellations, excuses, and refusal to honor their manual payment promise are unacceptable, unlawful, and in breach of T&Cs and Curaçao licensing obligations.

I have proof of everything I’ve stated and can produce it if needed. To date, I have only received two emails from QuickWin that I didn’t initiate. One of these (the one received today) was sent merely as a reply to an email I sent days earlier, and the other requested codes that QuickWin would already have on file, raising the question of why I was asked at all. At no point have they sought to resolve any issue, address my concerns, or provide meaningful responses; the emails I send are routinely ignored, leaving all problems unresolved

I urge AskGamblers to escalate this complaint urgently.

há 2 semanas

Dear FiK,

We absolutely understand your frustration and acknowledge your concerns.

Please be assured that both the Payments and Technical teams are fully aware of the situation and are actively working on it, as it appears your withdrawals are being cancelled.

As you may have noticed, you have already received email notifications regarding this matter. We will keep you informed and provide further updates as soon as possible.

We appreciate your patience and understanding in the meantime.
QuickWin Team

FiK
há 2 semanas

Dear QuickWin,

Thank you for your response, however, this is now the 16th time my withdrawals have been cancelled. At this stage, repeating that your “Payments and Technical teams are still investigating” is not an acceptable explanation.

Your own Terms & Conditions (Section 6.15) state that withdrawals must be processed within 3 business days. Cancelling 16 requests in a row in almost 3 weeks is a clear breach of this commitment.

Key facts that cannot be ignored:

1. Bank Confirmation – My bank has confirmed directly that no transactions from QuickWin have been received, blocked, or rejected. If my payment method genuinely had issues, my deposits would have failed as well — yet they have always processed instantly. This proves your explanation is not accurate.

2. Lack of Proof – Despite repeatedly blaming my bank or an unnamed “payment provider,” you have refused to provide any actual evidence of rejected payment attempts, something that would be very simple to produce if it were true. Your continued refusal makes your claims appear deliberately misleading.

3. Bank Escalation – My bank has now formally recorded this matter and confirmed again that no payment attempts from QuickWin have ever reached them. They have advised me that, if the funds are not received within 7 days, their internal process requires them to escalate and open a formal investigation specifically into QuickWin.

4. Manual Withdrawal Promise – Your own support agents (including Jeff, 14 August) explicitly assured me that if further withdrawals were cancelled, you would process a manual bank transfer instead. This condition has been met many times over, yet you have failed to honour this commitment. Not once has this been acknowledged in any of your emails or AskGamblers replies, despite being a critical part of the case.


At this stage, I demand the immediate manual bank transfer of my full balance of NZ$4,510.25 (including all pending and remaining funds) without further delay. Continued avoidance and repetition of vague “investigations” is unacceptable, breaches your own Terms & Conditions, and leaves me with no option but to continue escalating until resolved.

I expect confirmation of manual payment processing without further delay.

Sincerely,
FiK

há 2 semanas

Dear FiK,

Your patience is sincerely appreciated.

We have sent you an email and kindly ask that you review it at your earliest convenience.

We would greatly appreciate it if you could provide your bank information so that we may process a manual withdrawal on your behalf.

Please do not hesitate to contact us if you have any questions.

Thank you,
QuickWin Team

FiK
há 2 semanas

Dear QuickWin Team,

Thank you for your reply. I have replied to your email this morning with my full banking details for the manual withdrawal of NZ$4,510.25. I now expect confirmation that the transfer has been initiated without further delay, given the repeated cancellations over the past weeks.

I hope to update here later today once I have proof that the withdrawal is being processed.

Kind regards,

<full name removed>

Login: SLOTS99

FiK
há 2 semanas

Latest update

Emails & Actions:

20/08/2025, 14:31 – I sent my full banking details to QuickWin for the manual withdrawal of NZ$4,510.25.

20/08/2025, 16:11 – QuickWin requested my bank details via email to initiate the manual transfer.

21/08/2025, 13:36 – QuickWin confirmed receipt of my banking information and stated they would update me later today once the transaction is initiated.

21/08/2025, 00:37 – I sent a follow-up asking that once the transfer is initiated, they provide:

Transaction reference number / unique identifier

Date and time of processing

Method used (SWIFT/SEPA/manual transfer)

Screenshot or confirmation slip from their payment provider

Withdrawal Account Activity (NZT):

20/08/2025, 21:53 – $1,000 withdrawal canceled; balance $3,510.25

21/08/2025, 23:08 – Full balance ($4,510.25) manual withdrawal pending, balance $0.00, transaction ID: 744995393


I will provide another update once I have received confirmation from QuickWin, including all tracking information, so this matter can be verified and monitored.

FiK

FiK
há 2 semanas

During this withdrawal process, I made sure to be very thorough after researching QuickWin online once the cancellations started, as others had reported issues with bank codes. I wanted to avoid any problem.

I downloaded proof of my BNZ account directly from my bank and attached it in my first email, even though it wasn’t requested. It clearly shows how to pay into my account, including internationally, and confirms the correct SWIFT/BIC and account number + suffix.

---

First email I sent after QuickWin requested my bank details:

> Dear QuickWin Team,

As requested, please find my banking details below for the manual withdrawal of my winnings:
Full Name: xx
Email Address: xx
Bank Account Holder’s Name: xx
IBAN/Account Number: xx
Bank Name: xx
Bank Location (Country): xx
SWIFT/BIC: xx

"Additional note for clarity:
Please ensure that the SWIFT/BIC code is entered exactly as provided – xx – as any variation will result in rejection by BNZ and further delays."

"Please confirm receipt and advise once the transfer has been initiated. I look forward to seeing confirmation of this today."

---

Timeline of responses and my replies:

1 – QuickWin first official reply requesting bank details again:

> “To proceed with the payment, we kindly ask that you provide the following bank details: Full name, Email, Bank account holder’s name, IBAN / Account number, Bank name, Bank location (country), SWIFT / BIC”

My reply, sent promptly:

> "My account is with BNZ in New Zealand, which does not use a BSB code. Please go ahead and process the manual withdrawal using the SWIFT/BIC code and the full account number + suffix that I’ve already submitted."

I resent all information to ensure there could be no confusion.


---

2 – Second reply from QuickWin:

> "After communicating with our Payment Department, we kindly request that you provide us with bank_c­lea­rin­g_s­yst­em_id - bsb code (not BIC) & account_number - account number + suffix (7 + 2 or 3 digits). We greatly appreciate your cooperation on this matter."

My reply, sent promptly:

> "As I explained in my previous email, BNZ does not use BSB codes. The SWIFT/BIC code along with the full account number + suffix fulfills your request for a bank_c­lea­rin­g_s­yst­em_id and account number."

I then resent all bank information in written form again to ensure there was no possible misunderstanding and to demonstrate full compliance.


---

3 – Third reply from QuickWin:

> "Our Payment Department kindly requests that you provide us with your BSB code."

My reply, sent immediately:

> "Just to clarify again, my account is with BNZ in New Zealand, which does not use a BSB code. As I clearly stated in my previous emails: 'Please ensure that the SWIFT/BIC code is entered exactly as provided.' I am again resending all banking information exactly as previously provided."

---

At this stage, QuickWin’s repeated requests for the same information feel less like a genuine need for clarification and more like a deliberate delay tactic. I have provided everything requested, promptly replied each time, and included proof from BNZ showing how payments are processed internationally.

With the weekend approaching here in New Zealand and QuickWin several hours behind (GMT+3), it increasingly feels like these delays are being stretched deliberately to ensure I have to wait through the weekend, pushing the process into Monday and creating extra unnecessary delay.

I now expect the manual withdrawal to be confirmed and reflected in my account immediately, with all relevant details such as a reference number or confirmation slip so I can track the payment. I hope to see the confirmation and the funds reflected within the next few hours.

I will update this thread once I have received confirmation.

há 2 semanas

Dear FiK,

We are pleased to inform you that the payment has been successfully processed on our side.
We trust that the transaction will be completed smoothly and without delay.

Thank you,
QuickWin Team

FiK
há 2 semanas

Dear QuickWin Team

I’m happy to confirm that I have received confirmation the manual withdrawal has been processed.

I am now waiting for the funds to clear in my account and then I'll update again to confirm.


Kind regards
FiK

AskGamblers
há 1 semana

Dear @FiK,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FiK
há 1 semana

Dear AskGamblers Team

I’m very happy to confirm that the withdrawal has now cleared into my account. Thank you to both AskGamblers and QuickWin for assisting with this matter.

This issue is now fully resolved.

Kind regards,
FiK

há 1 semana

Dear FiK,

Thank you for confirming that you have received the funds.

We sincerely apologize for the delay and assure you that we will take all necessary measures to prevent such occurrences in the future.

Thank you,
QuickWin Team

AskGamblers
há 1 semana

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.