Parimatch Casino - Verification delaying for my 400 USD

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Informação da reclamação

Cassino em disputa

Parimatch Casino

Valor

$ 400

SirLuccio Argentina
Postado em 30 de junho de 2023

On June 24, 2023, I tried to make a withdrawal of my money in Parimatch Brazil (ID 943432949) and my account was blocked. I had sent my documents loaded on the page and they had been accepted. Now I am in a situation where I have more than 400 usd inside without being able to withdraw them. When I contact support they ask me to send more documentation and to wait an indefinite period for their response by mail. While I was losing money, they didn't ask me any questions, but I won a few dollars and they blocked my account and now they have kidnapped my money, delaying the verification for an indefinite period without giving me any explanation.

AskGamblers
Postado em 3 de julho de 2023

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 7 de julho de 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Postado em 18 de julho de 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

SirLuccio Argentina
Postado em 18 de julho de 2023

Currently my account was verified but for more than a week they are saying that due to "technical problems" they cannot deposit my money through a Litecoin transfer.It is unacceptable what they are doing and they show complete disrespect towards me as a customer. Attached evidence

Parimatch Casino Reclamações

  • 14 de 43 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 6,113 USD valor médio

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