Mystake Casino - Delayed deposit of 500euros

Hello, I made a deposit 4th august, almost 2 weeks ago of €500 (£420). I made this deposit with a different method than usual (Lunu) and still have not received my funds. Lunu have emailed to tell me that mystake have received my funds and they also informed me that they have told mystake that they have received my funds, so, where is my money? It’s been nearly 2 weeks and I’ve never heard of someone struggling to receive a deposit. I have been making frequent deposits with this website using a different method to lunu so I am concerned they are holding my money so I make more deposits or something shady like that, I know they have received my money and they know it as well lol because Lulu have told me. And told me they have told THEM. I need help please. This is the only deposit I have made of €500euro, I have made others of £500pounds but €500euro is around £420pounds so there is no way they could have got it mixed up, I can provide bank statements, I can provide emails. Whatever you want. I just want to receive my money now and stop them giving me the run around to extract more deposits off me. I have tried to resolve this with them upwards of 5 times in the last 2 weeks and they have told me to 'wait patiently' every time. Ive waited 2 weeks. im not waiting patiently when you are purposely holding my funds. Lunu have told mystake my money is in there hands. so why are they not crediting.. because they know i deposit a lot and dont mind holding money so i deposit more. This is my opinion. Many thanks. Adam.