Mr.PLay Casino - No response from casino

I have tried to get an update from the casino since 04.11.2024, but the live chat is non-responsive, the emails are not getting answered either.

I have played here for some time and never had any issues depositing, I even think the account has been verified before, but now they needed to verify it once again.
I sent in all documents, and have heard nothing since that.

I have attached the pictures showing the whole communication so far.

I have never withdrawn from here before, and suddenly they have made a withdrawal but when asked to which account it says Mifinity, but I have not provided them with any information as to where they can make the withdrawal to, nor have I asked for a withdrawal.

I just want 1. Finish the verification process and make my account fully operational, or 2. Refund my deposit to its origin

I have been playing at this casino for awhile now and I do like the layout and variety of games but cashing out is a real headache and honestly not worth the frustration. Firstly the 48 hours that is posted on the website as the "pending period" is not correct. This is the second time I am making a cashout and it doesn't leave the "pending" status for atleast 5 days after that it will change to "in process" and then you must wait again.

I made a cashout of $1500 on the 9th of February. It was left in pending until the 14th of February then they said it was approved and they have told me it has been processed but until today February 20th I still have not received the payout. I hope my complaint can be resolved quickly and they can fix the processing times at this casino. 2 weeks for a cashout in this day and age is ridiculous and makes it not worth playing here.