Reclamação #29
Cassino Mr.Bet
Mr.Bet Casino - Unfair account closure and unjust funds forfeiture
há 7 anos
I made a withdrawl request for $500 NZD. A couple days later received a message saying I did not have the available funds in account which in fact i did. I ts not even possible to go beyond withdrawl page if you try to exceed available amount. I request another withdrawl this time for the lesser amount of $480 to save any issues. I had at this point not submitted any documentation for verification so was expecting this to be the hold up going forward. As expected I needed to send documents in for verification which I gladly did. I was advised that I had forgotten a couple of documents which again I happily rectified. After a day or so I get another message stipulating documents were not verified. I enquired through chat as to the reasons and was told to try again, which I did. This time however for some reason the upload link was no longer working and I was unable to use this function. Was advised to submit over chat one by one which I did to no avail was told they could not be verified again. I changed browser, refresh pages, everything. I asked Mr Bet what was going on and was not given any answer apart from Refresh page and try again you have not submitted required documents?
everything according to support on chat looked perfect and acceptable when files were eventually able to go through only to hear nothing again for 4 days in regards to "pending" verification. I attempt to use spare funds on account and my account was suddenly blocked from use and was then advised I was no longer able to use my account and all winnings have become void! All this with no explanation at all and no evidence of any wrong doing.
After going back and forward and actually ringing in to the company itself I was told that I didnt provide my address in full? I have an auto fill when entering details and my address most certainly is in full. I asked for proof of this which I was refused multiple times only to be referred to MrBets TCs 3.1.3 stating misleading or false details. Have still not had any confirmation of this in any way what so ever and speaking with the person on phone apparently I had left out my street number? my actual road name? and the country? complete nonsense!
everything according to support on chat looked perfect and acceptable when files were eventually able to go through only to hear nothing again for 4 days in regards to "pending" verification. I attempt to use spare funds on account and my account was suddenly blocked from use and was then advised I was no longer able to use my account and all winnings have become void! All this with no explanation at all and no evidence of any wrong doing.
After going back and forward and actually ringing in to the company itself I was told that I didnt provide my address in full? I have an auto fill when entering details and my address most certainly is in full. I asked for proof of this which I was refused multiple times only to be referred to MrBets TCs 3.1.3 stating misleading or false details. Have still not had any confirmation of this in any way what so ever and speaking with the person on phone apparently I had left out my street number? my actual road name? and the country? complete nonsense!
Screenshot
