Reclamação #10 Monkey Tilt Casino

Unprocessed withdrawals

Por amrijeruju07

há 5 meses

Dear Customer Service Team,

I would like to submit a complaint regarding the withdrawal process for my account on your site.

I requested a withdrawal on: December 4, 2025

Date: December 4, 5:03 PM

Amount: $44

Account ID/Username: < sent to the casino >

To date, I have not received the withdrawal, even though it has passed the estimated processing time stated on the site. I have tried contacting customer service previously, but have not received any clarification regarding this delay.

Please explain the status of my withdrawal and the estimated time for its completion. I hope this issue can be addressed immediately, as it is quite detrimental and has undermined my trust as a user.

Thank you for your attention and cooperation.

Yours sincerely

Cassino em disputa Monkey Tilt Casino

Motivo Pagamento atrasado

Valor $44

Discussão

AskGamblers

• Support Team

há 3 meses

Dear all,

Following a careful review of valid information and proof presented by Monkey Tilt Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Monkey Tilt Casino

• Representative

há 3 meses

The player attempted to exploit a free spins promotion by signing up numerous accounts to claim the promotion.

Our investigation identified that this activity formed part of a coordinated effort involving a group of bonus abusers seeking to misuse the Company's promotion.

Following a review of the account activity, it was determined that the player acted in breach of the Company’s Terms and Conditions, specifically the conduct described in Section 26.3. Similarly, section 5.3 and all relevant subsections were violated by the above conduct.

In accordance with Section 26.4 of the Terms and Conditions, the Company has taken the appropriate measures permitted under these provisions. The actions taken were therefore fully within the rights reserved by the Company under the Terms and Conditions.

https://monkeytilt.com/terms-and-conditions/

5.3. You can open only one account on the Website. Only one account is allowed for one player, household, mail, or IP address, computer or another device. All other accounts opened by you on the Website will be considered as a "Duplicate Account". If the opening of the Duplicate Account is related to the loss of access to the first account, or for any other reasonable cause, you must notify the Company of the intent to open a Duplicate Account and to obtain permission to open a Duplicate Account from the Company's administration prior to opening it. In all other instances, the Company has the right to immediately close any of your accounts and:

5.3.1. All transactions made from any of your accounts will be invalid;

5.3.2. Any refunds, winnings or bonuses that you received or collected during the use of the active accounts (two or more) will be lost. Further, we reserve the right to request that you return funds which were withdrawn from any of your accounts.

5.3.3. The Company is not obliged to reimburse any funds that may be on the balance of any of your accounts and may decide unilaterally on the return of any lost funds that were used for placing bets from any of your accounts.

5.3.4. The Company does not accept requests for the return of the lost funds and initial deposits from any of your accounts if the Duplicate Account was opened intentionally in order to receive bonuses and other promotional offers from the casino, or if the sole purpose of opening a Duplicate account was repayment of the initial deposits to the Duplicate account. Such actions will be regarded as an attempt at an intentional abuse. If the Company in its sole discretion determines that the Duplicate Accounts were created intentionally, solely for misusing the wording of these Terms and conditions, then initial deposits will not be returned to the Player.

AskGamblers

• Support Team

há 3 meses

Dear @amrijeruju07,

Rest assured that the AskGamblers Complaint Team is in contact with the Monkey Tilt Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

AskGamblers

• Support Team

há 3 meses

Dear Monkey Tilt Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Monkey Tilt Casino

Resolvido 12 / 12

Valor médio $4,099

Duração média da reclamação N/A

Resposta média N/A

Monkey Tilt Casino Reclamações

Veja todas as reclamações deste cassino

Verification delayed beyond the timeframe specified by support

Dear AskGamblers Team,

I am requesting your assistance regarding an ongoing issue with Monkey Tilt Casino, as my account verification appears to be delayed beyond the timeframe previously stated by their support team.

Summary of events:

I registered and verified my email address on 8 May 2026.
Between 9 May and 10 May 2026, I deposited a total of 675 USDT-ETH.
I did not claim or use any bonuses.
During this period, I placed several tennis bets.
My account balance subsequently increased to a total of 1,355 USDT.
On 13 May 2026, I submitted a withdrawal request for 1,355 USDT.
Later that same day, following my withdrawal request, I received an email requesting verification documents, specifically the front and back of my government-issued ID.
I submitted actual photos of the requested documents within two hours of receiving the request.
On 15 May 2026, after two days had passed, I contacted support to ask about the status of my verification. I was informed that the KYC process could take up to 72 hours.
On 19 May 2026, after the stated 72-hour timeframe had already passed, I contacted support again regarding the status of my verification.
On the same day, support replied that my documents were still under review.
As of 22 May 2026, my documents remain unverified, and my withdrawal is still on hold.

I consider this delay unreasonable, particularly as the verification request only involved reviewing two photos of my identity document. The review period has now exceeded the 72-hour timeframe communicated by support, and I believe this practice is unfair and unjustified.

The purpose of this complaint is to request that Monkey Tilt Casino be held accountable for the verification timeframe communicated by their support team, and that they complete the verification process without further delay so that my withdrawal of 1,355 USDT can be processed to my USDT-ETH address.

Thank you for your assistance.

Resolvido

$1,355

Monkey tilt void 100K registered with AG

Account blocked after winning - KYC completed but withdrawal still not paid 100.000

I registered on MonkeyTilt and made a deposit in ETH. After winning, I requested a withdrawal and was asked to complete KYC verification.

On 24th February 2026 I received a KYC request from MonkeyTilt asking for a government-issued photo ID and a selfie holding my ID. I submitted both documents the very next day on 25th February 2026.

Despite submitting everything requested immediately, the casino continued to delay. I followed up multiple times over the following weeks and each time I was told my KYC and withdrawal were "still being reviewed" with no timeframe given.

Now my account has been blocked entirely. I have received no explanation for the block and my withdrawal remains unpaid.

Timeline:

- 24 Feb: KYC documents requested

- 25 Feb: All documents submitted same day

- 26 Feb - 4 Mar: Multiple follow-ups, casino gave no updates

- Account subsequently blocked with no reason given

I have been fully cooperative and compliant throughout. I am requesting askgamblers assistance in getting my account unblocked and my withdrawal paid in full.

Dear < username removed >

We are writing to inform you that following a detailed review of your account activity, we have identified various breaches of our Terms and Conditions.

As a result, your account has been permanently closed with immediate effect. Consequently, all pending withdrawal requests have been rejected.

Regards,

MonkeyTilt Investigations Team

Resolvido

$40,000

All of my withdrawals are still pending

Hello,
I would like to file a complaint against Monkey.tilt casino. The disputed balance is 2251 USD.

My first withdrawal went through nearly instantly, but since then, all of my withdrawals are still pending, some of them over a week.
(withdrawals in the attachments)

On the 9th of February, I received an email about them requesting some documents required for KYC. I sent them immediately, but got no response back about them receiving the documents or confirmation on passing the verification.
(email1+email2 in the attachments, blacked out my personal data)

On the 11th of Feb, I contacted the live chat support about my pending withdrawals. They weren't much helpful - I was basically just told to wait some more time and that there's no estimated or maximum time for them to process the withdrawal.
(ticket1a-ticket1d in the attachments)

On the 13th of Feb, I contacted the live chat support again, just to make sure my documents even got to them in the first place. They confirmed they did and I passed the verification.
(ticket2a-ticket2c + verified1-verified2 in the attachments)

Later that day, I tried to contact email support to ask about more details about my pending withdrawals + to tell them my intention of contacting you. But again, they didn't even bother with replying.
(email3 in the attachments)

Resolvido

$2,251

Closing my account and keeping my winings

I am writing to submit a formal complaint regarding MonkeyTilt Casino, as I have been unable to resolve a serious issue directly with the operator.

I registered and played at MonkeyTilt Casino, where I deposited a total amount of USD 3,300. While playing EuroLeague basketball (main markets only, one of the biggest and most legitimate European leagues), I managed to increase my balance to approximately USD 29,000 through regular betting activity.

Shortly after this, my account betting limits were suddenly restricted to a maximum bet of USD 1 without any explanation. I then requested a full withdrawal of my balance.

After several days, I was asked to complete an additional verification process. I completed this verification successfully, and I was clearly informed by MonkeyTilt that my account was fully verified.

Despite this, after waiting more than one additional week and repeatedly being told via live chat to “wait,” I received an email stating that, after reviewing my account, MonkeyTilt had decided to close my account, confiscate all my winnings, and only refund my original deposits.

The email provided no specific reason, no evidence, and no clear reference to any concrete rule violation. It simply stated that the decision was made according to their “guidelines,” without further explanation. This is unacceptable and lacks transparency.

I have screenshots and written evidence supporting:

My successful verification confirmation

My betting activity on legitimate main markets

The lack of explanation provided by MonkeyTilt

Since receiving this email, I have made multiple attempts to communicate with MonkeyTilt via live chat and email. I have received no meaningful response. Live chat agents state that they have no information, and my emails remain unanswered. Furthermore, my account has now been completely blocked, and I am unable to log in at all.

This behavior strongly suggests unfair treatment and a refusal to honor legitimate winnings without justification. Confiscating winnings after successful verification and valid betting activity, while refusing to provide explanations or engage in communication, is highly concerning and appears abusive.

I respectfully request your assistance in investigating this matter and helping me recover my rightful winnings or, at the very least, obtain a clear and documented explanation supported by evidence.

Thank you for your time and attention. I am available to provide all supporting documentation upon request.

Rejeitado

$25,700

Balance withheld without explanation or transaction details

Hi, I'm writing to you because today I had this problem with the MonkeyTilt casino. I have had my account since September 2025 and it has been properly verified, always making deposits and withdrawals without any problems.

On January 7th, when I requested a withdrawal, it wasn't processed according to the usual timeframe, and upon hearing support, I was told there were checks on my account. After constantly waiting for updates and 14 days, yesterday, January 21st, the situation was resolved, and the withdrawal was paid. I contacted the chat and was told that the account was usable without any problems and would not be closed.

I then decide, immediately after unlocking, to perform an additional withdrawal that is paid instantly. On Wednesday, January 21, 2026, at 9:29 PM, I am left with a total balance of $5,325.60 and decide to withdraw it all at once, but this time it is not paid immediately and remains in approval for more than 12 hours. After inquiring with support, on Thursday, January 22, 2026, at approximately 1:40 PM, the withdrawal will be declined and the balance will be credited back.

Immediately afterward, without me doing anything, a manual withdrawal is performed at 1:40 PM by the MonkeyTilt casino (withdrawal not performed by me) in the amount of $2,803.45, approved instantly, thus remaining in my account only $2,521.69 from the starting $5,325.60.

Contacting the chat immediately to inquire about that withdrawal operation and specifically the transaction details (on-chain hash, reference address, reason for the unauthorized withdrawal on my balance, whether it was actually theirs, or whether it was a system error or someone external)-but they wouldn't provide me with any explanation or additional details.

After two hours of waiting for my questions above, I received an email (attached) informing me that I needed to withdraw the remaining balance ($2,521.69) and then my account would be closed.
After forcibly withdrawing the $2,521.69, my account was closed, without receiving any information about that manual withdrawal of $2,803.45 made by them from my balance (which was withheld from me).
The account has been closed to me and I have no way to provide any more material than what is attached, including chat transcripts and the $2,803.45 outgoing transaction screen

Rejeitado

$2,803

Delayed payment 960

Hello,

I don't understand the casino. They want to verify my account. IT is not a problem for me. I sent him my ID. They verified my account successfully. But they want to withdraw money. I have been waiting for over one month. Today I cancelled my withdrawal. Because I don't know I should do. Please help me contact this casino. I see more bad opinions about it.

Resolvido

$960

Delayed payment over 1000

The casino is ignoring my chat messages and emails. I made my first withdrawal attempt in November. I recently cancelled it because there was no response. I made new withdrawals a few days ago and today and decided to file an official complaint against this casino. They are ignoring my emails. I have, of course, sent documents for verification. The documents have been accepted. Please help.

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Withdrawal delayed 1 month

I submitted a withdrawal request more than two months ago, and until now the funds have not been credited to my account. I have contacted support multiple times but have not received a clear explanation or solution. This prolonged delay is unacceptable and unprofessional. Please urgently investigate this matter and process my withdrawal immediately, or provide a definite timeline and valid reason for the delay.

Resolvido

1 month Payment pending

My withdrawal has been pending for over a month with no clear explanation, update, or resolution from your team. This situation is unacceptable. I initially planned to make another deposit, but I decided to cancel it because the withdrawal process remains unclear and raises serious concerns about transparency, reliability, and trust in your platform. I expect a proper explanation and immediate action regarding my pending withdrawal.

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My withdrawal still pending

I submitted a withdrawal request at monkey tilt, starting on December 4th, it was initially around $96 and it was only in pending status for more than 10 days. Finally, I decided to cancel because I had no hope anymore but then I got information that bronze ranked players can withdraw instantly. Isn't that unfair, considering that monkey tilt said on their website that they will process withdrawals instantly? Finally I tried to withdraw again and again, and the status is still the same, still pending until now, now I tried to withdraw $100 dollars and it's still pending.

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$100