Monkey tilt void 100K registered with AG

Dear AskGamblers Team,

I am requesting your assistance regarding an ongoing issue with Monkey Tilt Casino, as my account verification appears to be delayed beyond the timeframe previously stated by their support team.

Summary of events:

I registered and verified my email address on 8 May 2026.
Between 9 May and 10 May 2026, I deposited a total of 675 USDT-ETH.
I did not claim or use any bonuses.
During this period, I placed several tennis bets.
My account balance subsequently increased to a total of 1,355 USDT.
On 13 May 2026, I submitted a withdrawal request for 1,355 USDT.
Later that same day, following my withdrawal request, I received an email requesting verification documents, specifically the front and back of my government-issued ID.
I submitted actual photos of the requested documents within two hours of receiving the request.
On 15 May 2026, after two days had passed, I contacted support to ask about the status of my verification. I was informed that the KYC process could take up to 72 hours.
On 19 May 2026, after the stated 72-hour timeframe had already passed, I contacted support again regarding the status of my verification.
On the same day, support replied that my documents were still under review.
As of 22 May 2026, my documents remain unverified, and my withdrawal is still on hold.

I consider this delay unreasonable, particularly as the verification request only involved reviewing two photos of my identity document. The review period has now exceeded the 72-hour timeframe communicated by support, and I believe this practice is unfair and unjustified.

The purpose of this complaint is to request that Monkey Tilt Casino be held accountable for the verification timeframe communicated by their support team, and that they complete the verification process without further delay so that my withdrawal of 1,355 USDT can be processed to my USDT-ETH address.

Thank you for your assistance.

Hello,
I would like to file a complaint against Monkey.tilt casino. The disputed balance is 2251 USD.

My first withdrawal went through nearly instantly, but since then, all of my withdrawals are still pending, some of them over a week.
(withdrawals in the attachments)

On the 9th of February, I received an email about them requesting some documents required for KYC. I sent them immediately, but got no response back about them receiving the documents or confirmation on passing the verification.
(email1+email2 in the attachments, blacked out my personal data)

On the 11th of Feb, I contacted the live chat support about my pending withdrawals. They weren't much helpful - I was basically just told to wait some more time and that there's no estimated or maximum time for them to process the withdrawal.
(ticket1a-ticket1d in the attachments)

On the 13th of Feb, I contacted the live chat support again, just to make sure my documents even got to them in the first place. They confirmed they did and I passed the verification.
(ticket2a-ticket2c + verified1-verified2 in the attachments)

Later that day, I tried to contact email support to ask about more details about my pending withdrawals + to tell them my intention of contacting you. But again, they didn't even bother with replying.
(email3 in the attachments)

I am writing to submit a formal complaint regarding MonkeyTilt Casino, as I have been unable to resolve a serious issue directly with the operator.

I registered and played at MonkeyTilt Casino, where I deposited a total amount of USD 3,300. While playing EuroLeague basketball (main markets only, one of the biggest and most legitimate European leagues), I managed to increase my balance to approximately USD 29,000 through regular betting activity.

Shortly after this, my account betting limits were suddenly restricted to a maximum bet of USD 1 without any explanation. I then requested a full withdrawal of my balance.

After several days, I was asked to complete an additional verification process. I completed this verification successfully, and I was clearly informed by MonkeyTilt that my account was fully verified.

Despite this, after waiting more than one additional week and repeatedly being told via live chat to “wait,” I received an email stating that, after reviewing my account, MonkeyTilt had decided to close my account, confiscate all my winnings, and only refund my original deposits.

The email provided no specific reason, no evidence, and no clear reference to any concrete rule violation. It simply stated that the decision was made according to their “guidelines,” without further explanation. This is unacceptable and lacks transparency.

I have screenshots and written evidence supporting:

My successful verification confirmation

My betting activity on legitimate main markets

The lack of explanation provided by MonkeyTilt

Since receiving this email, I have made multiple attempts to communicate with MonkeyTilt via live chat and email. I have received no meaningful response. Live chat agents state that they have no information, and my emails remain unanswered. Furthermore, my account has now been completely blocked, and I am unable to log in at all.

This behavior strongly suggests unfair treatment and a refusal to honor legitimate winnings without justification. Confiscating winnings after successful verification and valid betting activity, while refusing to provide explanations or engage in communication, is highly concerning and appears abusive.

I respectfully request your assistance in investigating this matter and helping me recover my rightful winnings or, at the very least, obtain a clear and documented explanation supported by evidence.

Thank you for your time and attention. I am available to provide all supporting documentation upon request.

Hi, I'm writing to you because today I had this problem with the MonkeyTilt casino. I have had my account since September 2025 and it has been properly verified, always making deposits and withdrawals without any problems.

On January 7th, when I requested a withdrawal, it wasn't processed according to the usual timeframe, and upon hearing support, I was told there were checks on my account. After constantly waiting for updates and 14 days, yesterday, January 21st, the situation was resolved, and the withdrawal was paid. I contacted the chat and was told that the account was usable without any problems and would not be closed.

I then decide, immediately after unlocking, to perform an additional withdrawal that is paid instantly. On Wednesday, January 21, 2026, at 9:29 PM, I am left with a total balance of $5,325.60 and decide to withdraw it all at once, but this time it is not paid immediately and remains in approval for more than 12 hours. After inquiring with support, on Thursday, January 22, 2026, at approximately 1:40 PM, the withdrawal will be declined and the balance will be credited back.

Immediately afterward, without me doing anything, a manual withdrawal is performed at 1:40 PM by the MonkeyTilt casino (withdrawal not performed by me) in the amount of $2,803.45, approved instantly, thus remaining in my account only $2,521.69 from the starting $5,325.60.

Contacting the chat immediately to inquire about that withdrawal operation and specifically the transaction details (on-chain hash, reference address, reason for the unauthorized withdrawal on my balance, whether it was actually theirs, or whether it was a system error or someone external)-but they wouldn't provide me with any explanation or additional details.

After two hours of waiting for my questions above, I received an email (attached) informing me that I needed to withdraw the remaining balance ($2,521.69) and then my account would be closed.
After forcibly withdrawing the $2,521.69, my account was closed, without receiving any information about that manual withdrawal of $2,803.45 made by them from my balance (which was withheld from me).
The account has been closed to me and I have no way to provide any more material than what is attached, including chat transcripts and the $2,803.45 outgoing transaction screen

My withdrawal has been pending for over a month with no clear explanation, update, or resolution from your team. This situation is unacceptable. I initially planned to make another deposit, but I decided to cancel it because the withdrawal process remains unclear and raises serious concerns about transparency, reliability, and trust in your platform. I expect a proper explanation and immediate action regarding my pending withdrawal.