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Withdraw successful but not received into my bank account


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Por Naga365
há 10 meses
Hello I had made a withdrawal 50,000 rupees into my bank account through my melbet gaming account but it is successful in my gaming account and I had not received any amount into my bank account and it has been completed 48 hours kindly please solve my issue
My game id: 1332912887
Transfer no: 3809915809
Amount: 50,000 rupees
Cassino em disputa Melbet Casino
Valor ₹50000

Discussão

User name

Dear @Naga365,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello Naga365,

Thank you for your patience.

Please be informed that the withdrawal amount was refunded to your gaming account.

Best regards,
Melbet team.
User name
Hello Naga365,

We are deeply sorry to hear that you have faced an issue with a withdrawal.

Please be assured that our team is currently reviewing your case, and we will follow up with you as soon as possible with an update.

We appreciate your patience and understanding in the meantime.

Best regards,
Melbet team.

Raio-X do Melbet Casino

Resolvido 52 / 60
Valor médio $2,128
Duração média da reclamação 5 dias
Resposta média 2 dias
Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381
I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.
Chart Pointer
72h Restantes
රු.50,000