Reclamação #7 Melbet Casino

They reject my withdrawal

Por Erik S.

há 6 anos

Hi,

I have deposited 300 sek (31 USD) to Melbet.com using Mastercard. I had some luck at the casino and ended up with 11 000 sek (1167 USD) that i wanted to withdraw. But for some reason my withdrawals have been rejected with the message: "(Denied by operator (Payment processing error))". I have spoken to the live-chat who havent been very helpful, only saying that i have to deposit using another method in order to be able to withdraw. But i tried to deposit with neteller, as they said, but that didn't work either (Rejected by operator). They keep dodging my questions and says that i should send e-mail which i have done, without getting answer.

Therefore i am here submitting a complaint. I want to withdraw my winnings with Mastercard because on the site it is a valid way of withdrawal, and why does it say its valid if it isn't? Please help me Askgamblers.

Best regards, Erik

Cassino em disputa Melbet Casino

Motivo Pagamento negado

Valor kr11000

Discussão

AskGamblers

• Support Team

há 6 anos

Dear @Erikstrand,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Melbet Casino

• Representative

há 6 anos

You can top up ecopayz with the minimum amount and then withdraw

Erikstrand

• Suécia

há 6 anos

Okey. But neteller is an alternative way that should work, right? But i can try ecopayz aswell, but then again, it will say that i can't withdraw using another method because i will have to withdraw using the same method that i deposited with?

Melbet Casino

• Representative

há 6 anos

Hello there! The refusal is not on our part, but on the part of your Bank which does not accept the payment.I ask you to use an alternative way, you can use Ecopayz, Perfectmoney, Strictpay

Raio-X do Melbet Casino

Resolvido 51 / 59

Valor médio $2,140

Duração média da reclamação 5 dias

Resposta média 2 dias

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A troca de mais de 40 emails e a promessa não cumprida de uma resolução no prazo de 14 dias, seguida da resposta de que devo esperar indefinidamente, têm causado imenso stress e desamparo. Desconsiderei o sentimento e fiquei desesperado, sem um canal de comunicação eficiente ou uma solução real.

Além disso, a reclamação que fiz em um site de resolução de disputas no Brasil não avançou devido à falta de coordenação entre a Melbet Brasil e a Melbet geral. Esta situação afetou profundamente o meu bem-estar e a minha confiança na empresa.

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