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Missing deposit


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Por Grimzo
há 1 ano

Hello Askgamblers,

I have an open ticket with Melbet.com deposit support team regarding a missing deposit. They are not taken it seriously which is extremely frustrating. They keep repeating the same email over and over and over and over again without providing any context on what they are really asking for. Please note that I have provided all the proves on the transaction that can be provided including an official bank statement + a video of my bank transactions on the same day + screenshots.

My ticket details:

My payment was not deposited to my account on Melbet!

Please check the attached screenshots for more details.

- Sent to Zain Cash wallet:

0796215019 (the wallet I have sent my money to which was on melbet.com)

My phone number:

0796649222

- my bank account number:

JO31RJ­HI9­020­001­236­920­013­001000

- Amount:

17 JDs

My name:

Omar Aldaraghmeh

- Date:

22/05/2025

Time: 10:09 pm GMT +3


Melbet Account number: 1202663853


Attached are all the needed documents that can prove the payment.

I'm kindly asking for your help to get this issue resolved. Thank you!

Cassino em disputa Melbet Casino
Valor د.أ.‏17

Discussão

User name

Dear @Grimzo,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear @Grimzo,

I hope you're doing well. Could you please let me know if there have been any updates from the payments department? Was your video accepted, and have you received any new response from them?

As I mentioned earlier, the payments department for the Arab region communicates directly with users when resolving issues. Unfortunately, this means I am unable to influence their decision or obtain information on your case.

I truly hope that your issue is progressing and will be resolved soon. I’ll be looking forward to hearing from you with any updates.
User name

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Dear @Grimzo,

Thank you for continuing to listen to our requests and for your patience as we work to resolve this issue.

As I mentioned earlier, unfortunately, I do not have the ability to influence or speed up the process in any way. I kindly ask you to wait for a response from the payments department after they have reviewed your video.

I sincerely hope that your video will be accepted and that your issue will be resolved soon. Please keep me informed of any updates regarding your case.

Raio-X do Melbet Casino

Resolvido 52 / 60
Valor médio $2,128
Duração média da reclamação 5 dias
Resposta média 2 dias
Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381
I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.
Chart Pointer
72h Restantes
රු.50,000