888 Casino - Still waiting for withdrawal payment a month later

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi JoJoy,

First of all we would like to apologize on the delay on this. If haven't received this withdrawals please contact us via our Live chat by going to your cashier tab so we can double check on it right away.

We'll need your account details so we can check the status of your withdrawal. Rest assured we'll do our best to get this resolve. We appreciate your patience and understanding.

Regards,

888team

Hello,
Right after I made this complaint as I didn't seem to be getting anywhere and no one was reading the information I was sending within the website many, many, many times, I rec'd an email stating you updated my wire transfer information and would attempt to send it again. On Saturday, August 17th, 2024 I rec'd another email from 888 stating they were processing the payment. That is the last I know and have been waiting for the wire transfer to come through but nothing so far. They have said it can take 4-7 days (I believe business days) so it's hard to have a response without allowing the time period they say it takes for a wire transfer. I love playing on 888 but if this is what happens when you actually win anything, I'm not sure it's worth it and the response is always the same, get in touch with our chat team. I've been in touch with the chat almost daily between the transfers for a month and a half now and still waiting. The Gals in the chat have been fantastic for the most part but they pretty much can only pass on messages and if they don't know exactly what the issue is, that's it! What a way to run a casino, great Customer service when you can't speak with the people that have the payment problem. I've sent the wire transfer information so if it still doesn't go through, it's because they are not sending it correctly which I can't do anything about. It clearly has all the information on the wire transfer sheet straight from my bank so there's not much more I can do. Hopefully it will arrive between now and next Tuesday which will be the 7th business day. I will update you as soon as I receive it or on Tuesday if I don't.

Dear @JoJoy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

As stated in an email to you as well as my updated response above, I have not received the funds as yet, 888 once again for the 3rd time has said they've wire transferred the monies and it can take 4 to 7 days. Tomorrow, Tuesday August 27th will be the 7th business day and i will let you know if I receive them or if not by end of day
tomorrow. I'm not sure what more I can say other than I'm waiting to see if the funds come through by tomorrow.

Payment has again been returned per 888. Again, did they follow all that’s required to send a wire transfer? I have no clue as I can’t speak to the people who are sending the wire transfer! I’ve told the chat, given chat the information, I’ve sent the info through the upload on the website multiple times with instructions, but one doesn’t know what they’re doing as again, I can’t speak with anyone! The wire transfer to my bank requires 2 swift codes, one for the Correspondent bank: Toronto Dominion Bank (Intermediary bank) and then another swift code for my bank, the Beneficiary bank, both swift codes are required so if you are not using both which I wouldn’t know because again, I can’t talk to anyone, it won’t go through!
You could be a great casino as I love playing on your site but if you have issues paying people their winnings, your casino will suffer the consequences simply because of the extremely limited/almost nonexistence contac­t/c­orr­esp­ondence with players when having issues.
In April 2024, you sent me a withdrawal of $800 and one for $1000 which both went through to my bank without issue but it’s because you sent via e-transfer according to my bank. Once you attempted to send via wire transfer, it’s become a gong show so since your payment department can’t figure this out and this has been the 3rd return to you according to your payment department, can you please let me know what other payment options you will consider since this issue is caused by 888? There is no point in contacting your chat because as many times as I’ve already contracted them, it’s not helped the payment department, as I still haven’t received my winnings!
I contacted 888 chat last night and was told it went through and the transaction information would be sent to me to give to the bank but instead I received an email this morning that the funds had been returned. Unbelievable! It's been a month and a half now that I've been waiting for my winnings, unbelievable!

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.