Hello
I am writing to express my concern regarding significant delays with the withdrawal of my winnings. On November 5, I submitted all the requested documents to verify my identity as part of your standard procedure. However, as of today, the verification process is still ongoing, and my withdrawal remains pending.
I have complied fully with your requirements, providing the necessary documentation promptly and in good faith. It is disappointing to experience such a prolonged delay, especially without any updates or clear resolution timeline.
I kindly ask you to look into this matter urgently and assist me in resolving this issue as soon as possible. I hope to see my withdrawal processed without further delays.
Informação da reclamação

Dear @picol1n,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Dear @picol1n,
As we've checked the details, you've been informed about the video verification completion today, by our KYC team and you're now free to proceed with your withdrawals without any further delays.
Sincerely,
Jackbit Casino
Yes, I have already received my money. The issue can be considered resolved

Dear @picol1n,
We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.
Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.
Thanks in advance for your cooperation.
I received $4,989 as expected. Thank you once again for promptly resolving my issue.

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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