Reclamação #64 iWild Casino

Not following withdrawal terms

Por Minglarn

há 1 ano

Hello

In the casino terms, it stays: "All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification, every day 9.00-18.00 (GMT+3)."

My account got verified on 16/08 and it said I can now make withdrawals and deposit how I want.

On 15-16/08 I won loads up to 13300 euros then I made 3 separate withdrawals for a total of 1200 euros it states in their terms you can withdraw 1200 euros per 24 hours but now that's not true cause I talked to their support and my payments will arrive at 20/08 23/08 28/08 and I can't make a new withdrawal until they process the other withdrawals and in that pace, it will take forever to get all my money out.

I want what the terms say 1200 euro per day.

Cassino em disputa iWild Casino

Motivo Pagamento atrasado

Valor €13300

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Minglarn,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

há 1 ano

Dear MINGLARN and ASKGAMBLERS,

We have gathered all the necessary information and provided it to the finance department.

We assure you that the issue will be resolved promptly.

Thank you for your patience.

Respectfully,

iWild Casino Representative

Minglarn

há 1 ano

I have also under this time tried to make a solution with the vip manager and kyc department but only a few answers with days apart, really bad support, i have tried to receive my money now since the 16/08 and still now 2,5 weeks later i have only received 4 payments totalling 1600 euro. No help from support and its a really bad experience, the site is really good but how im treated is not acceptble. I want a solution to this quicket iwildcasino

Minglarn

há 1 ano

I have sent a statement now to the support with the payments i have received yet.

Raio-X do iWild Casino

Resolvido 53 / 53

Valor médio $3,214

Duração média da reclamação 9 dias

Resposta média 2 dias

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Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
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