Ice Casino - Blocking my account with NOK 45,000 on my account

RESOLVIDA

Informação da reclamação

Cassino em disputa

Ice Casino

Valor

kr 45000

Mare76 Noruega
Postado em 8 de março de 2024

Good afternoon! My account was locked today. I asked if the verification has been completed, I was told that the documents have been approved, but there is no decision yet. In the evening when I decided to enter ICE CASINO, the account was blocked. I had NOK 45,000 left there, I won them yesterday.
What can I do in a blue situation?

AskGamblers
Postado em 11 de março de 2024

Dear Ice Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 11 de março de 2024

Hello,
According to our records, the account is not blocked.

Kind regards

Mare76 Noruega
Postado em 13 de março de 2024

Hello!
Thanks for the help. 11.03.24 My account at ICE Casino was unlocked.

AskGamblers
Postado em 13 de março de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.