Reclamação #2 GreatWin Casino

Declined Withdrawal Requests

Por Alou1992_C

há 1 ano

I have been trying to request a withdrawal for over two months from this website and I am unable to reach anyone to process my withdrawal.

Then they requested all my documentation which I provided to them. They asked for my bank's month of March statement which I provided through the website and by email. When I emailed support they assured me that by providing the statement for March, I would be able to withdraw, which I provided. Then support never emailed me back since June 23rd.

After that, they asked me for the month of February, which I again provided and never received an answer.

At this point, it just appears that they are going through hoops and bounds to cancel my withdrawal requests. And when I check the verification within the website, they do not show me anymore what documents are left to send.

On a separate note, when I go to reviews on TrustPilot from this particular website, it seems that I am not the only individual having similar issues.

Cassino em disputa GreatWin Casino

Motivo Pagamento negado

Valor $1233.06

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GreatWin Casino

• Representative

há 1 ano

Dear Customer,

Thank you for your reply.

Please let us know whether there is anything else we can assist you with.

Best regards,
GreatWin.com

Alou1992_C

há 1 ano

I was finally able to withdraw. I would keep a close eye on this book. There was absolutely no reason for the book to have asked for my account statements, a secondary ID when I had already provided an ID, a selfie holding up my ID and my internet bill. There is some very strange behaviour and it shows in the TrustPilot reviews.

AskGamblers

• Support Team

há 1 ano

Dear @Alou1992_C,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do GreatWin Casino

Resolvido 10 / 10

Valor médio $1,470

Duração média da reclamação N/A

Resposta média N/A

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