Reclamação #127 GGbet Casino

Withdrawal has not been successful for a long time

Por fengrongman

há 10 meses

Initiated three withdrawals on 2025/06/09 with the following transaction IDs:

66bd1891-e095-4528-b3f1-4e89b003fe01

54df21fe-e5d6-492e-a6a2-55a0919d53ff

ff1619f8-9672-4ead-8a09-57e021a92a79

However, GGbet canceled all my withdrawals due to their incorrect calculations, as the previously accrued winnings were wrongly deducted.

I reinitiated a withdrawal on 2025/06/08 with transaction ID 786bf23c-c8f7-4aa0-b7dc-ccb224a6b74f, but the status has not updated.

I have contacted their online chat and email, but the issue remains unresolved. Their responses have been vague, repeatedly stating that they need to perform numerous checks.

Given the many similar complaints on AskGamblers, I feel compelled to file a formal complaint as soon as possible to avoid waiting several weeks for my withdrawal to be processed.

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor $696.96

Discussão

AskGamblers

• Support Team

há 10 meses

Dear @fengrongman,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

fengrongman

há 10 meses

Dear @AskGamblers,

Based on my latest reply, I want to open another complaint, but I haven't found a suitable complaint topic. I hope you can help me solve this problem.

fengrongman

há 10 meses

To @AskGamblers,

I am writing to report GGBet for fraudulent practices regarding virtual currency deposits and withdrawals. Their stated policy of using the "average real market exchange rate" is misleading.

I deposited RMB 5000, which required me to pay 732.22 USDT. Upon withdrawal of the same amount, I only received 647.79 USDT. This represents a 5% overcharge on deposit and a 7% underpayment on withdrawal, compared to the market rate of approximately 696 USDT (as verified by exchanges like OKX and Binance).

GGBet's claim that Bitcoin value can change dramatically (clause 8.18) does not justify these discrepancies. If the average real market rate were applied consistently, my withdrawal should have been closer to 732 USDT.

GGBet's failure to clearly disclose the specific exchange rates used for virtual currency transactions violates their service agreement and constitutes fraud.

I think I need to file another complaint to complain about their fraud against me.

Keep the complaint thread active untill GGbet Casino completes my all withdrals and pay me 49.17 USD.

GGbet Casino

• Representative

há 10 meses

Dear @fengrongman,

Thank you for reaching out and sharing your concerns.

We’re pleased to see that your case is gradually moving toward resolution, and we genuinely appreciate your patience throughout this process. Our goal is always to improve your experience and ensure transparent and effective cooperation.

As far as we can see, one more transaction is still pending, and we are actively monitoring its status to ensure timely completion.

Regarding your concern about the payout amount:
We’ve reviewed your case with our financial department. Please note that during the processing or conversion of any transaction, the average real market rate is applied. This rate may differ slightly from the publicly listed exchange rates available in online searches or third-party platforms.

Additionally, please be aware that buying and selling rates during currency conversion are not identical, which may lead to some variation in the final amount received - particularly in cases involving conversion to USDT or other digital assets.

Should you have any further questions or require assistance at any point, please don’t hesitate to contact us - we’re here to help.

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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Their support is replying same thing everytime.
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Receipt no.

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I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

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• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

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Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

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