GGbet Casino - Withdrawal delayed for more than 20 days

Dear @Esteban707,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear AskGamblers,
Thank you for giving us the opportunity to respond to your complaint.

Dear User, we appreciate you bringing this situation to our attention. We sincerely apologize for the difficulties you encountered when trying to withdraw funds.

According to our records, the transaction mentioned in your message was successfully processed today, January 29, 2025, at 02:06:17, and should already be credited to your bank account. Please let us know if you have received your winnings.

The withdrawal process may depend on several factors, including the amount selected, the payment method, and regulatory standards. The exact timing may vary and is not always available to our support team, as it also depends on the payment providers, who may affect the speed of each transaction.

We understand your frustration and are working to ensure that similar situations do not occur in the future.

Thank you sincerely for your patience and understanding. We greatly value our cooperation and look forward to continuing it in the future.

Dear @Esteban707,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

That's correct, I received the withdrawal I had pending on January 8th.
But I have a pending withdrawal of 250 USD from 3 days ago, January 28th.
How much longer should I wait?
Thank you.

Dear User,

We completely understand how concerning a delayed withdrawal can be, and we want to reassure you that everything is being processed according to our standard procedures. Each request is handled individually to ensure the highest level of security and compliance with regulations, which sometimes requires additional time for necessary checks.

Please rest assured that your transaction is in progress and will be completed as soon as possible. There’s no need to worry—your payment will be processed, and we greatly appreciate your patience while we work to complete it. Should you need further assistance, we’re always here to help!

Hello. Alright. But how much longer should I wait?
Thank you.

Dear User,

Thank you for reaching out. Please note that processing times for withdrawal requests can vary based on regulatory procedures and our internal policies. Each transaction is individually reviewed to ensure security and the integrity of all transactions, which means additional checks might be conducted at irregular intervals.

Rest assured that your pending withdrawal of 250 USD from January 28th is under processing. We appreciate your patience, and you'll be updated as soon as the transaction is completed. If you have any further questions, please don't hesitate to contact our support team.

Hello. I still have the withdrawal on January 28 pending. It's been 13 days now. Thank you.

Dear user,

We understand your concern regarding the delayed withdrawal. Please rest assured that all funds will be credited to you as it was before. Sometimes, processing may take longer than usual due to necessary procedures.

As we informed you earlier, withdrawal processing times vary based on regulatory compliance and internal security measures. Each transaction is handled individually, and additional checks may be conducted to ensure security and accuracy.

We kindly ask for your patience while we complete the process. Thank you for your understanding!

Dear @Esteban707,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello. The withdrawal made on January 28 is still pending. It's been 20 days and it's still not complete. Thank you.

Dear Esteban,

We have checked the status of your withdrawal from January 28, and we can confirm that the transaction was successfully processed on our end.

We also see that your account verification is still in progress.

Please note that in order to withdraw funds, you must fully complete the verification process. This is a standard security requirement to ensure compliance with financial regulations and to protect your account. If you haven't done so already, please submit all the necessary documents as requested in your account verification section.

If you need any assistance with the verification process or have any questions, feel free to contact us. We’re happy to help!

Best regards,

GGBET Team

Dear @Esteban707,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello. Yes it is correct. The withdrawal was finally made. Now I have to wait for the account verification to be done. Thank you.

Hello,

We have reviewed your account and can confirm that all your withdrawal transactions have been successfully completed. Your most recent withdrawal was processed and closed on February 18th.

Currently, we see that your account verification is still in progress. Please note that you need to complete this process in order to be able to withdraw funds. As stated in our terms (6.3), during the verification process, withdrawals may be temporarily restricted until all necessary checks are completed.

We recommend completing the verification as soon as possible to avoid further delays. If you need any assistance with this, please let us know—we’re happy to help!

Best regards,

GGBET Team

Dear @Esteban707,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.