Reclamação #18 GGbet Casino

My withdrawal too slow

Por Leson

há 3 anos

I have placed a withdrawal order at GGbet for over a week now and they still have not deposited in my bank account. I have asked many times and they always have the answer that the transaction is being processed by a 3rd party and the slow money transfer error is caused by the 3rd party.

While the previous withdrawals I received my money very quickly, but this time the amount I withdraw is quite large and they deliberately delay the withdrawal by blaming a 3rd party. Why when I deposit money only 1 minute is money into my GGbet account, but when I withdraw, it takes a whole week the money is still not in my account.

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor ₫10120000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Leson,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

há 1 ano

Hello all,
Dear Leson,
We have verified your withdrawal information c2e21ac4-c5b1-4f09-9f06-ee5004db2a4f and confirm that your request for 10120000 VND was successfully processed on 11/05/2023 at 16:08:04 (UTC) and the funds have already been received. Please note that withdrawals may take longer than deposits, as deposits are more automated, while withdrawals are manual and largely dependent on a third-party payment processing service.

We apologise for any inconvenience caused during the wait. Thank you for your patience and understanding!

Dear Askgamblers team, thank you for cooperation.

Sincerely,
GG.BET team

AskGamblers

• Support Team

há 1 ano

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

há 3 anos

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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Receipt no.

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Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

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b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

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83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

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Copies of all previous emails sent to [email protected]

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