Reclamação #130 GGbet Casino

I'm still trying to withdraw my money

Por Aladinz

há 9 meses

Hello, I live in Thailand and I won a maxwin in a slot game. I've tried to withdraw from GGBet many times, but they have rejected almost all of my withdrawal requests for various reasons. (The website approved one of my withdrawal requests for the smallest amount, which seems like they just returned my initial deposit.) Every time a request is rejected, I contact the live support, and they give me a wide variety of reasons. They've told me that my bank has a problem receiving the money (multiple times), that I entered the wrong information (even though I entered the same information as the one time they approved a withdrawal), and that I should change my withdrawal method (in Thailand there's only one withdrawal method available, the rest are credit cards). I'm very disappointed with GGBet because it's a great website—it's fast and easy to use. But I'm stuck because I can't withdraw my money. I've done everything that the live support told me to do. I've been trying to make withdrawals repeatedly for two weeks, and I still haven't received my money. I think I should get my money because GGBet is a legal website. I've also done some research and found that many people have had similar issues.
So, is GGbet wont let me witdraw? Should I stop waiting?
P.S. If GGBet sees this, please help me. My ID is 35797148.
I'm still trying to withdraw my money.

Cassino em disputa GGbet Casino

Motivo Pagamento negado

Valor ฿114000

Discussão

AskGamblers

• Support Team

há 8 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GGbet Casino

• Representative

há 8 meses

Dear Aladinz,

We’re glad to hear that you have now successfully received all of your withdrawals. Thank you for sharing your experience and for your kind words about our platform.

We understand your concerns regarding the withdrawal timeframes. Please note that all transactions must pass the necessary checks in line with our regulatory obligations, which in some cases can extend the overall processing time. At the same time, we are constantly working on improving our systems to make the process faster and more convenient for our players.

We truly appreciate your feedback and hope to welcome you back in the future.

Best regards,
GGBET Team

Aladinz

há 8 meses

I am very happy to announce that I have successfully received all my withdrawals from GGBET. It took almost a full month to complete all the transactions, starting from 14/08/2568.

Dated: 12/09/2568

I would like to thank the @AskGamblers team for providing such a great platform for people like me who are facing these kinds of issues. Based on my experience, without the AskGamblers platform, I would have been completely lost and unsure of what to do next, as the GGBET chat support gave the same repetitive and unclear answers.

@ggbet team, I hope your website will improve the time it takes to process withdrawals. Given my recent experience, I am hesitant to play on your site again. It's a real shame, though, because your website is very responsive and comprehensive, especially for casino and esports.

Thank to you all.

Aladinz

há 8 meses

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

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I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

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GG.bet are trying to scam me off my hard earned money.

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Below are the screenshot of their response concerning the issue.

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They have already been successful several times, even though I did not receive the funds in my wallet.

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Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

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I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

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1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

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March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

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Transaction ID 169c8961-14e5-4c89-bc58-e7c2b9432d5b

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