GGbet Casino - GGBET refusing to pay out 5100sek

Dear RUSTYR1989,

We apologize for the inconvenience you have experienced with your pending withdrawals. In order to assist you better, could you please provide us with the transaction IDs for the withdrawals in question? This will help us check their status and provide you with an accurate response.

Thank you for your cooperation.

Thanks for your quick reply. The ID's are

fff3ac­e6-­a21­f-4­5b3­-b2­33-­1c3­e7d­d78aaf

3594c2­ab-­f72­4-4­cfd­-82­89-­390­9d4­c48b7e

It seems every withdrawal request is rejected despite me withdrawing via the method you've told me.

Dear Customer,

We would like to inform you that your transactions are currently being processed. It is necessary to wait until the status changes. If there are no updates by Monday, we will attempt to cancel the transactions so that you can create new ones using an alternative payment method.

We apologize for any inconvenience this may have caused and appreciate your patience.

Hello. I have received the 1600kr via TON but not 3594c2­­ab­-­f­72­­4-4­­cf­d­-­82­­89-­­39­0­9­d4­­c48b7e

Please advise what I should do

Hello,

That's good news that you've received the 1600kr via TON.

I recommend waiting until the end of tomorrow, as the 5 business days for the transaction with ID 3594c2­ab-­f72­4-4­cfd­-82­89-­390­9d4­c48b7e will be completed by then.

If you still haven't received the funds by then, please let us know and we will look into it further.

Hi. Still not received payment for 3594c2­ab-­f72­4-4­cfd­-82­89-­390­9d4­c48b7e

Seems that I get a better/faster withdrawal with TON. Should I try to withdraw via this method instead?

Hi,

We see that the transaction with ID 3594c2­­ab­-­f­72­­4-4­­cf­d­-­82­­89-­­39­0­9­d4­­c48b7e was canceled. Therefore, it would be better to create a new withdrawal using the payment method that did not encounter technical difficulties.

Yes I received your email. I tried to withdraw via TON which has been successful in the past but now that I don't have that option for withdrawal. Can you make it available for me to withdraw via TON again? I really don't want to open another crypto currency account when I have never deposited using one. Please advise of the best option to withdraw to.

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per GGbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear RUSTYR1989,

Thank you for your message.

Unfortunately, we are unable to see which withdrawal methods are available to each user. To better assist you, could you please send us a screenshot of the cashier page showing the available withdrawal methods?

Once we have this information, we will be able to advise you on the best option for withdrawing your funds.

Thank you for your cooperation.

Ask Gamblers - you can consider this case closed. I will not continue playing at this casino.

Ggbet - please close my account. I will contact your live chat to make the same request.

Dear @Rustyr1989,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.