Reclamação #6 GGbet Casino

GGbet Casino Did not credit my deposit

Por akde

há 3 anos

I have made a deposit. I have chosen SOFORT as deposit method. In the end, it has shown, that my money is by Noda Pay and it would be booked 4 days later. It is very strange. GGbet Casino has no NODA PAY as deposit method.

No idea how this Noda Pay can get my money and keep it for 4 days. GGbet casino can not explain how this Noda Pay gets my money. It is also good for other players to know, that they can have problems with the deposits on GGbet.

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor €30

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @akde,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the GGbet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

GGbet Casino

• Representative

há 1 ano

Hello all!

Dear Akde,

Thank you for reaching out to us. We apologize for any inconvenience this may have caused and are here to assist you in resolving the matter.

To proceed, we kindly ask for some additional information that will help us identify your account. Could you please provide us with one of the following:

-The email address associated with your account
-Your client ID
-The transaction ID related to the issue

This information will allow us to continue supporting you effectively. We are committed to helping you.

Thank you for your cooperation and understanding.

Best regards,
GG.BET team

AskGamblers

• Support Team

há 1 ano

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

há 3 anos

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

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Receipt no.

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I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

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b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

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cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

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2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

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Copies of all previous emails sent to [email protected]

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