Reclamação #5 GGbet Casino

Five days delayed payment

Por alexandros v.

há 3 anos

They accepted my withdraw from 8/1/23 on 10/1/23 they told that withdrawal is on final stage so I will get pay that day.

Next day they told me if you don't receive the money until 11/1/23 text us again.

Ok that casino have really good bonuses but they have so many bugs with deposits -withdrawals slow verification.

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor €100

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @mcigademan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

há 1 ano

Dear mcigademan,

We sincerely apologize for any concern we may have caused, but we would like to inform you that the situation was successfully resolved on January 16th, 2023.

The transaction you initiated on January 8th, 2023, was processed by our team on the same day. The next step involved processing by the payment provider, an intermediary. While such transactions are usually completed quickly, there are instances where delays may occur due to factors beyond our control. Unfortunately, we have no way to influence the processing time at this stage. However, we closely monitored the progress and status updates.

On January 16th, we received a notification from the bank regarding the cancellation of the transaction, which you also received in your personal account on our website. As a result, the funds were automatically returned to your balance. Following this, you immediately reached out to our support team, and we advised you to submit a new withdrawal request.

Later that same day, January 16th, 2023, you successfully received your winnings within a few hours.

We appreciate your continued loyalty as our valued customer and hope that we were able to improve your experience and satisfaction.

Have a great day!

AskGamblers

• Support Team

há 1 ano

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

há 3 anos

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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Receipt no.

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Account details:

< personal information removed >

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Current situation:

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b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

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3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

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