Reclamação #80 GGbet Casino

Bet Withdrawal Taking Too Long and Same Excuse

Por Reesx

há 1 ano

Hello, I withdrew two of my winnings worth 1000 PHP each 5 days ago, 10/27/2024 (1st picture) and I cancelled it because they said that there were technical issues when they said that I would get it the next day, 10/28/2024 after withdrawing it (2nd picture). They cancelled the withdrawal a few seconds after I requested it, therefore, I created a new withdrawal request yesterday combining the 2 previous withdrawals into 1 instead to use a single transaction id worth 2000 PHP (sum of 2 withdrawals). Yesterday as well, I requested a follow up to check if the issues are still active or resolved and I was told that I would finally get my winnings right away so I waited (was too late to screenshot because the support closed the chat immediately). After a few hours, I requested for a follow up again and they said that the pending withdrawal should be approved within 10/31/2024 23:59 UTC (3rd picture). Today, it is almost 1 hour after the 10/31/2024, 23:59 UTC and I requested again and they told me that there are still issues currently happening (4th picture).

I need help AGCCS team, I'm worried upon seeing the reviews here by other gamblers, is this site really a scam? Are they really just delaying my winnings?

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor ₱2000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Reesx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

há 1 ano

Dear Reesx,

Thank you for bringing this situation to our attention. We sincerely apologize for the inconvenience you have experienced. As the support team mentioned, we recently encountered technical difficulties that affected the withdrawal process, and we regret how this impacted your experience.

We fully understand how frustrating it can be to wait for your payments. From what I can see, some of your initial transactions were delayed due to a technical issue. However, after following the operator’s suggestion, you canceled those requests and submitted new ones. I can confirm that all of your most recent transactions from 02.11 have been successfully processed and completed.

If you have any further questions or encounter any additional issues, please feel free to contact us or reach out to our support team. We will be happy to assist you with any requests.

We hope this situation has already improved your experience on our platform, and we look forward to continuing our cooperation.

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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Receipt no.

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Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

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b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

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cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

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