Reclamação #46 Fairspin Casino

My withdrawal is being delayed

Por Razaorla

há 3 anos

Hello,

I don't understand why my withdrawal is still being processed when I made it two days ago.

I play in more than 5 online casinos and withdrawals are instantaneous, and even if there is a delay it is generally 1 hour or 2. As the deposit is instantaneous as must be the withdrawal. You cannot take our money in less than a minute and when we want to recover it we are asked for an eternity and especially when we are talking about a sum that is more than 25,000 dollars, and especially when using the method of payment which is USDT TRC-20. There is no easier way of this means of payment and withdrawal. So here is my problem, is it a scam?

Thank you for finding a solution to this inconvenience.

Cassino em disputa Fairspin Casino

Motivo Pagamento atrasado

Valor $26000

Discussão

AskGamblers

• Support Team

há 10 meses

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Fairspin Casino

• Representative

há 3 anos

Hello
We are glad to tell that the withdrawal was successfully finished and received

Respectfully,
Fairspin

AskGamblers

• Support Team

há 3 anos

Dear @Razaorla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment/s. Please note that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

há 3 anos

Hi!
Dear, Player

The delay was caused by the processing progress of your withdrawal request and additional security checks that are required for successful completion of this process. Please, keep in mind that according to the rules of our website. withdrawal process might take some time as stated in the rules of our website, specifically paragraphs 4.3 and 5.14 section “Account, Pay-Outs and Bonuses'' which reads as follows

4.3. Fairspin will carry out additional verification procedures for any payout exceeding the equivalent of 2,000.00 Euro and reserves the right to carry such verification procedures in case of lower payouts.

5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal.

As of right now your withdrawal request has been successfully processed and sent to your wallet, please expect the funds to soon arrive to your wallet.

Respectfully,
Fairspin

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

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Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

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Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

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Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
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